Service Operations Coordinator Department: Service Reports To ... Operations Manager/General Manager Location: Phoenix Company: Kimball Equipment Company About Us:
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Operations Coordinator Manager information
How much do operations coordinator managers make?
What is the difference between Operations Coordinator Manager vs Operations Supervisor?
| Aspect | Operations Coordinator Manager | Operations Supervisor |
|---|---|---|
| Responsibilities | Oversees multiple teams, manages operational strategies, and ensures project delivery | Supervises daily team activities, monitors performance, and enforces procedures |
| Credentials | Bachelor's degree, relevant certifications, leadership experience | High school diploma or associate degree, some experience in operations |
| Work Environment | Office setting, cross-department collaboration | On-site, direct team supervision |
| Industry Usage | Common in logistics, manufacturing, corporate settings | Common in retail, hospitality, and service industries |
The Operations Coordinator Manager typically holds broader responsibilities, overseeing multiple teams and strategic initiatives, while the Operations Supervisor focuses on supervising daily team activities. Both roles require relevant experience, but the Coordinator Manager often has more leadership and planning duties.
What are the key skills and qualifications needed to thrive as an operations coordinator manager, and why are they important?
How does an operations coordinator manager typically collaborate with other departments to ensure smooth workflow?
What does an operations coordinator manager do?
- Assistant Operations Leader
- Seasonal International Travel Coordinator
- Data Quality Coordinator
- Network Operations Coordinator
- Sales Operations Coordinator
- Consulting Operations Manager
- Digital Operations Coordinator
- Studio Operations Coordinator
- Partner Operations Coordinator
- Associate Operations Coordinator

Full-time
Re-posted 16 days ago
Job description
Job Title: Service Operations Coordinator
Department: Service
Reports To: Operations Manager/General Manager
Location: Phoenix
Company: Kimball Equipment Company
About Us:
Kimball Equipment Company is a leading provider of heavy equipment, parts, and services for the aggregate and mining industry. Established in 1946, we are a third-generation family-owned business with 13 locations across the western United States. We pride ourselves on our commitment to excellence, customer service, and our core values.
Position Summary:
The Service Operations Coordinator is responsible for supporting the service department by managing administrative functions, coordinating service orders, and facilitating communication between customers, technicians, and internal departments. This role plays a key part in delivering a high-quality service experience to our customers through prompt, professional, and accurate communication and documentation.
Key Responsibilities:
· Open, process, and close service work orders promptly and accurately.
· Communicate with customers regarding service status updates, job estimates, scheduling, and follow-ups.
· Collaborate with the service team, parts department, and Service Manager/General Manager to ensure timely completion of jobs.
· Maintain accurate records of labor hours, parts usage, and service reports.
· Process and submit invoices and warranty claims efficiently.
· Ensure a high level of customer satisfaction through timely and professional communication.
· Assist in ordering parts and coordinating logistics as needed for service jobs.
· Support the Management group with reporting, scheduling, and departmental goals.
· Maintain a customer-focused approach, handling issues with urgency, empathy, and attention to detail.
Qualifications:
· High school diploma or equivalent required; associate degree preferred.
· 2+ years of administrative or customer service experience, preferably in a service, automotive, agricultural or heavy equipment industry.
· Strong customer service skills with a professional and courteous demeanor.
· Excellent written and verbal communication abilities.
· High attention to detail and strong organizational skills.
· Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
· Familiarity with ERP systems or service management software is a plus.
· Ability to multitask and prioritize in a fast-paced, team-oriented environment.
· Knowledge of heavy equipment, parts, or technical services is preferred.
Working Conditions:
· Office environment with periodic exposure to the shop or yard.
· Frequent communication via phone and email with customers and technicians.
· Must be able to sit, stand, and use a computer for extended periods.
About Kimball Equipment
Sourced by ZipRecruiter
Industry
Construction materials wholesalers
Company size
201 - 500 Employees
Headquarters location
Salt Lake City, UT, US
Year founded
1946