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Operations Center Technician Fbi Jobs (NOW HIRING)

Collabera

NOC Specialist - Tier II (Wireline)

Allen, TX · On-site

... Operations Center Jobs, Network Operations Jobs, NOC Specialist Jobs, VNOC Specialist Jobs, VOIP NOC Specialist Jobs, TDM NOC Specialist Jobs, NOC Technician Jobs, VNOC Technician Jobs, VOIP NOC ...

MDC Data Center

Data Center Technician

Mcallen, TX · On-site

As a Data Center Technician , your mission is to support the physical and operational backbone of our data centers. From installing and maintaining network and server equipment to conducting site ...

OpenColo

Data Center Technician

Santa Clara, CA · On-site

$23.18 - $30/hr

As a part of our technicians team, your day to day responsibilities will include: - Provide ... Network Operations Center. - Monitor the data center critical power and cooling systems and ...

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TEKsystems

Data Center Technician

Sparks, NV · On-site

$32/hr

Sunday-Wednesday Join a Growing Data Center Operations Team Are you an experienced Data Center Technician who enjoys hands-on troubleshooting, hardware support, and working in a fast-paced critical ...

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How much do operations center technician fbi jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for operations center technician fbi in the United States is $24.20, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $27.40 per hour, depending on experience, location, and employer.

What is an operations center technician at the FBI?

Operations Center Technicians at the FBI are responsible for monitoring, analyzing, and managing information systems critical to the Bureau's operations. They provide technical support, maintain communication channels, and ensure the continuous functioning of the FBI's operations centers. Their work is essential for coordinating responses to national security threats, emergencies, and ongoing investigations, often requiring quick decision-making and the ability to handle sensitive information. Operations Center Technicians typically work in shifts to provide 24/7 coverage, supporting both field agents and headquarters staff.

What are the key skills and qualifications needed to thrive as an operations center technician at the FBI?

To thrive as an Operations Center Technician for the FBI, you need a strong background in information technology, network monitoring, and incident response, often supported by a relevant degree or equivalent experience. Familiarity with security information and event management (SIEM) tools, federal communication systems, and certifications such as CompTIA Security+ or CISSP are commonly required. Strong analytical thinking, attention to detail, effective communication, and the ability to work under pressure distinguish top performers in this role. These skills ensure the integrity, reliability, and security of critical operations and support swift, coordinated responses to potential threats.

What are some typical challenges operations center technicians at the FBI might face in their daily work?

Operations Center Technicians at the FBI often work in a high-pressure, fast-paced environment where quick thinking and adaptability are essential. Typical challenges include responding to rapidly evolving incidents, managing multiple communication channels simultaneously, and ensuring accurate information flow to support ongoing investigations or crisis response. Technicians must also coordinate closely with other team members, law enforcement partners, and supervisors, making strong teamwork and communication skills crucial for success. Additionally, maintaining confidentiality and adhering to strict security protocols are ongoing responsibilities.

What does an FBI operations center technician do?

An FBI operations center technician monitors and manages communication systems, security alerts, and data flow within the operations center. They assist in coordinating responses to incidents, ensure system functionality, and support communication between field agents and other agencies, often working with specialized software and maintaining security protocols.
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Infographic showing various Operations Center Technician Fbi job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $50,344 per year, or $24.2 per hour.

NOC Specialist - Tier II (Wireline)

Collabera

Allen, TX • On-site

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Company Description

About Collabera:

Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace. 

With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.

  • Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here)
  • Collabera listed in GS 100 - recognized for excellence and maturity
  • Collabera named among the Top 500 Diversity Owned Businesses
  • Collabera listed in GS 100 & ranked among top 10 service providers
  • Collabera was ranked:
  • 32 in the Top 100 Large Businesses in the U.S
  • 18 in Top 500 Diversity Owned Businesses in the U.S 
  • 3 in the Top 100 Diversity Owned Businesses in New Jersey
  • 3 in the Top 100 Privately-held Businesses in New Jersey
  • 66th on FinTech 100
  • 35th among top private companies in New Jersey

http://www.collabera.com/about_us/accolades.jsp

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

    Provide 7X24X365 Tier II support for all VoIP Switching issues associated with software, hardware & feature troubles, including in depth proactive analysis to reduce customer interruptions.
    Voice over IP (VoIP) analytical supervision to include troubleshooting at different layers of the OSI model, including the physical, data link, network, & transport. Implement & maintain network security such as user/password/port administration for all VOIP & supporting nodes & elements that are Central Office interfaced to company network.
    Collaborates with other departments on network issues & network configuration to support, hardware/software switch upgrades & patch implementation, AMA billing conversions/recovery/validation, feature package upgrades, link-rehome, transport upgrades/conversions, sync-clock conversions, timing, & acquisition coordination.
    Provide support for FOA (First Office Application) of new products, which includes working with Tier I monitoring teams (Netcool) to ensure these new products are reporting correctly & providing new product training & developing standards & Preventative Maintenance Procedures to support those products. (i.e. Adtran TA5000's, Genius, Ventraq EPN, GHEM implementation, Session Boarder Controllers, VOIP gateway upgrades & rollout etc.)
    Provide network support for major outages, Change Management activities, and/or major projects for company network (which includes approving MOPs, monitoring, reporting, correcting any abnormalities, & Root Cause Analysis.)
    Provide back-up NOC Support functions during emergency disaster recovery, monitoring, coordination, & escalation of any major or catastrophic conditions in company's network. (examples: power outages, floods, fire, natural disasters).
    Gatekeeper for all vendor interaction/escalation of installation and/or technical resolution for major or service affecting issue in company's network.
    Alarm monitoring system support to include major projects to migrate off old systems (i.e. TDM), employ automation procedures where possible, assist in the determination of alarm levels for all network elements, provided various connectivity via LAN, & provide support for external alarming devices.
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Qualifications

    In-depth knowledge in one or more VoIP switching technologies: Genband G9/G6/Genius, CS2000, Broadsoft, MetaSwitch & Metasphere, Ureach, and/or Acme / Nextone SBC.
    Knowledge in Element Management Systems, & servers interfacing these platforms. Desired knowledge in Multi-service Edge Routers, SIP, Unix, Linux, WireShark, etc.
    Desired knowledge in one or more voice TDM switch technologies: DMS-10, DMS-100/200/500, 5ESS, DCO, GTD-5, EWSD and/or Oryx.

Additional Information

To know more about this position, please contact:

Mohita Tejwani

973-232-1095

Collabera logo

About Collabera

Sourced by ZipRecruiter

Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Morristown, NJ, US

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