Operations Center Technician Fbi Jobs (NOW HIRING)

Job Opening: 66846
Opening Date: August 25, 2026
Closing Date: September 9, 2026 at 11:59 p.m. (ET)
Job Title Lead Operations Center Technician Full Performance Level GS-9 Division Jacksonville Field Office Location Jacksonville, FL Working Hours Hours may vary based on the needs of the Division.
This position is designated as "emergency." As an "emergency" employee, you may be expected to report to work during periods of adverse weather conditions or other types of emergency situations when it is announced that an "unscheduled leave policy" is in effect or that federal agencies are closed in your immediate vicinity.
Job Type Full Time/Permanent Who May Apply Current, permanent FBI employees Number of Positions Available 1 Questions Email: tehamilton@fbi.gov Salary GS 9: $61,722.00 - $80,243.00
Additional selections may be made from this announcement to fill positions within the same division when the position includes substantially the same duties, responsibilities, and qualifications.
KEY REQUIREMENTS

• Must be a current, permanent FBI employee
• Must be able to obtain an SCI clearance
• Some travel may be required
• Selectee will be required to complete form FD-887, Request for Access to Sensitive Compartmented Information (SCI)

PHYSICAL DEMANDS
Most work is sedentary, but the job does require the ability to move around the office and lift and carry light items such as office files and boxes, books, copier paper, etc. Period of high stress occur during a crisis.
MAJOR DUTIES

• Communicates assignments, organization's strategic plan, mission, vision, and values to the team.
• Conducts complicated searches of various FBI database systems, other Government systems, public sources, and/or private industry systems to locate any data regarding a particular subject/topic and independently analyzes the information to compile a profile of the subject matter.
• Assembles, collates, and processes raw data from a variety of field reports, files, and other communications as well as Intelligence Community reports, commercial databases, interviews, and miscellaneous reference material.
• Prioritizes all incoming emergency and non-emergency communications identifying the appropriate level of response, determining any other critical information and notifying respondents accordingly.
• Maintains constant liaison with the on-scene contact for the emergency until official termination of the emergency situation or transfer of authority to the appropriate authority.
• Performs crisis intervention with distraught emergency callers during high-risk situations until appropriate emergency field units arrive on scene.

QUALIFICATIONS & EVALUATIONS
Please ensure that your specialized experience and requirements are clearly identifiable in your resume. Your application will be evaluated using the FBI's Candidate Rating Procedures. Your resume and supporting documents will be reviewed to verify that you meet the job qualifications listed in this announcement. Applicants must meet the qualification requirements by the closing date of this announcement.
If you are found minimally qualified, your application will move forward to additional phases of the review process.
The competencies will be used in a Structured Resume Review to objectively evaluate applicant resumes. Do not provide a separate narrative written statement. Rather you must describe in your resume how your past work experience demonstrates that you possess the competencies identified below. Your resume should demonstrate that you possess the following competencies.
Competencies:

• Communication
• Flexibility/Adaptability
• Problem Solving and Judgment
• Teaching/Mentoring/Coaching
• Technology Application

Specialized Experience (SE)
GS-9: Applicant must possess at least one (1) year of SE equivalent to the GS-8 grade level. SE is defined as follows:

• Evaluated the significance, validity, and reliability of data for inclusion in detailed written reports.
• Analyzed, evaluated, and disseminated information pertaining to emergencies.
• Orally communicated with customers to gather pertinent information and provide guidance on emergency and non-emergency situations.
• Collaborated with local, state, or federal law enforcement agencies in order to ensure an appropriate response to emergency situations.
• Facilitated, coached, coordinated and/or directed the work efforts of a team or small group of individuals.

Education
GS-9: Education may not be substituted for SE at this grade level.
HOW TO APPLY
For detailed instructions related to applying, uploading documents, withdrawing an application or updating your application, please review instructions on How to Apply. If applying online is a hardship, please use the contact information listed in the vacancy announcement prior to the closing date for assistance.
REQUIRED DOCUMENTS
To apply to this position, interested applicants must provide a complete application package by the closing date which includes:

1. Utilizing the Resume Builder, outline your relevant work experience and associated start and end dates. Uploaded resumes will not be reviewed or used for qualification purposes.
2. Other supporting documents (if applicable):

• College transcripts, if qualifying based on education or if there is a positive education requirement

While applicants might see these documents in their profile, HR Specialists may be unable to access them. Therefore, all applicants MUST upload another copy to ensure that staffing units can review the complete application.
Please note: Failure to provide the necessary and relevant information required by this vacancy announcement may disqualify you from consideration. Incomplete applications will not be supplemented with additional requests for information; your application will be evaluated solely on the information you submit. You must complete the application process and submit all required documents by 11:59 p.m. (ET) on the announcement's closing date.
WHAT TO EXPECT NEXT
Once your complete application is received, we will conduct an evaluation of your qualifications and determine your ranking. The Most Competitive candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified of your status throughout the process.
ADDITIONAL INFORMATION

• Positions with fitness for duty requirements or those that require international travel may require proof of certain vaccinations.
• Limited Movement: Policy has been implemented wherein support employees entering a position may be precluded from moving to another position within the Bureau through reassignment or change to a lower grade for a minimum of 12 months. HRD will waive this limited movement policy for qualified employees, who have received an official notification letter that their current position is being relocated due to an organizational restructuring initiative, so those employees can compete for a position elsewhere. Voluntarily leaving a position with a relocation incentive may result in loss of that incentive. Please notate that you have received an official notification letter within your application.
• Probationary employees are precluded from being considered for all job opportunities until 12-months of their 24-month probationary period has concluded. Probationary employees may be considered for competitive vacancies that are advertised within their respective division or field office after serving 90 days within the FBI.
• Candidates will not be considered if currently on a Performance Improvement Plan (PIP); a Letter of Requirement (LOR); or have failed a PIP or LOR and are currently awaiting the final action by HRD.

a) Performance Improvement Plan (PIP) is a 90-day written developmental plan for an employee whose performance on one or more critical elements is rated "Unacceptable."
b) A Letter of Requirement (LOR) is issued when a supervisor identifies leave abuse and/or when frequent absences negatively impact operations of an office.

• Relocation expenses will be borne by the selectee, except FBI employees returning from LEGAT assignment. Employees returning from LEGAT assignments must advise the Staffing and Administrative Unit / International Operations Division of their application for this position.
• Current tax law may impact your transfer by making some of your moving expense reimbursements taxable. Please contact 304-625-9337 (304-625-XFER) for information regarding taxable expenses.
• Employees selected for promotions at the GS 12 level or higher, selected for a supervisory position at any grade level, or selected for positions where a transfer of location is required, will be processed through the name check program prior to being notified of their selection.

Nepotism
Nepotism is the act of favoring relatives in the hiring process and is prohibited by law. Public officials are prohibited from hiring or promoting relatives or relatives of officials in their chain of command, as well as actively or indirectly endorse a relative's appointment or promotion. During the hiring process, all selected candidates and FBI hiring managers will be required to certify they are not related to anyone involved in the hiring process.
Reasonable Accommodation
The FBI provides reasonable accommodations to qualified applicants with disabilities. If you require a reasonable accommodation during the application and/or hiring process, please contact the Office of Equal Employment Opportunity Affairs (OEEOA) Reasonable Accommodation (RA) Program by email at REASONABLE_ACCOMMODA@fbi.gov, phone at 202-324-2158, or fax at 202-324-3976. This email address is for reasonable accommodation requests only. Do not send applications or unrelated inquiries to this address, as they will not be considered.
Equal Employment Opportunity
The FBI is an Equal Opportunity Employer, and all qualified applicants will receive consideration for this vacancy. Unless explicitly authorized by law, selection will be made without regard to, and there will be no discrimination because of, color, race, religion, national origin, marital status, parental status, physical or mental disability, genetic information, age (40 or over), sex, pregnancy and related conditions, or on the basis of personal favoritism, or any other non-merit factors.
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