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Operations Center Technician Fbi Jobs (NOW HIRING)

SNIPEBRIDGE

WI · On-site

$60 - $80/hr

THE OPPORTUNITY The Network Operations Center Technician will help maintain continuous visibility into network and infrastructure performance. Working within a 24/7 operational environment, this ...

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How much do operations center technician fbi jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for operations center technician fbi in the United States is $24.20, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $27.40 per hour, depending on experience, location, and employer.

What is an operations center technician at the FBI?

Operations Center Technicians at the FBI are responsible for monitoring, analyzing, and managing information systems critical to the Bureau's operations. They provide technical support, maintain communication channels, and ensure the continuous functioning of the FBI's operations centers. Their work is essential for coordinating responses to national security threats, emergencies, and ongoing investigations, often requiring quick decision-making and the ability to handle sensitive information. Operations Center Technicians typically work in shifts to provide 24/7 coverage, supporting both field agents and headquarters staff.

What are the key skills and qualifications needed to thrive as an operations center technician at the FBI?

To thrive as an Operations Center Technician for the FBI, you need a strong background in information technology, network monitoring, and incident response, often supported by a relevant degree or equivalent experience. Familiarity with security information and event management (SIEM) tools, federal communication systems, and certifications such as CompTIA Security+ or CISSP are commonly required. Strong analytical thinking, attention to detail, effective communication, and the ability to work under pressure distinguish top performers in this role. These skills ensure the integrity, reliability, and security of critical operations and support swift, coordinated responses to potential threats.

What are some typical challenges operations center technicians at the FBI might face in their daily work?

Operations Center Technicians at the FBI often work in a high-pressure, fast-paced environment where quick thinking and adaptability are essential. Typical challenges include responding to rapidly evolving incidents, managing multiple communication channels simultaneously, and ensuring accurate information flow to support ongoing investigations or crisis response. Technicians must also coordinate closely with other team members, law enforcement partners, and supervisors, making strong teamwork and communication skills crucial for success. Additionally, maintaining confidentiality and adhering to strict security protocols are ongoing responsibilities.

What does an FBI operations center technician do?

An FBI operations center technician monitors and manages communication systems, security alerts, and data flow within the operations center. They assist in coordinating responses to incidents, ensure system functionality, and support communication between field agents and other agencies, often working with specialized software and maintaining security protocols.
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Operations Center Technician Fbi jobs near you
Infographic showing various Operations Center Technician Fbi job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $50,344 per year, or $24.2 per hour.

Network Operations Center Technician II

Cirrascale Corporation

Austin, TX • On-site

$60 - $80/hr

Other

Posted 6 days ago

Job description

Cirrascale Cloud Services provides high-performance cloud infrastructure purpose-built for deep learning, generative AI, and large-scale AI inference workloads. We specialize in dedicated GPU cloud solutions tailored to the unique needs of startups, research labs, and enterprise AI teams. Our mission is to accelerate AI innovation by combining powerful hardware with white-glove service and flexible, custom-built environments.

Position Overview

As a Network Operations Technician II at Cirrascale, you will be an integral part of our Operations team, responsible for maintaining the integrity and functionality of our data centers. The ideal candidate will have a strong background working in a 365-days 24/7 Network Operations Center environment. In this role, the NOC Technician will be responsible for monitoring the network via an alarm reporting tool. NOC Technician will create an outage ticket in Jira (Atlassian). Customers will be notified of the outage and that we are working on a trouble ticket to resolve it. You are the face of our company to our customers, ensuring that every interaction is a best-in-class customer service experience, so being able to demonstrate quality written and oral communication with customers and other stakeholders is of paramount importance. The primary responsibilities associated with the position include providing technical support to customers who are experiencing problems with their network and mentoring less experienced colleagues. The ideal candidate will have a strong background in SOC 2 compliance, Linux operating systems, a thorough understanding of networking principles, and experience interfacing GPUs remotely and Internet outages.

Key Responsibilities

  • First-line response to alerts and incidents to systems and job failures
  • Demonstrate understanding of GPU nodes and how they are deployed, networked, and clustered within a datacenter
  • Assist customers with ticket triage and basic troubleshooting using the Jira (Atlassian) ticketing system
  • Perform high-level monitoring and troubleshooting on all nodes and network equipmen t
  • Remotely Troubleshoot Installed Servers & GPUs at various global datacenter locations
  • Resolve complex and critical incidents within our datacenter
  • Lead major incident response and coordinatio n
  • Review and optimize existing NOC procedures
  • Work on capacity planning and performance monitorin g
  • Knowledge and experience working with Dell, SuperMicro & Lenovo type Servers is highly recommended
  • Perform deep troubleshooting of GPU node failures, job preemption conflicts, and cluster imbalance
  • Analyze alerts for GPU utilization inefficiencies, failed Machine Learning pipelines, or I/O bottlenecks
  • Provide on-site and remote support to resolve urgent technical issues
  • Document system configurations, updates, and inventory, maintaining accurate records of data center assets.
  • Stay current with industry trends, emerging technologies, and best practices in HPC network operations center trends
  • Analyze alerts for GPU utilization inefficiencies, failed Machine Learning pipelines, or I/O bottlenecks
  • Provide on-site and remote support to resolve urgent technical issues
  • Document system configurations, updates, and inventory, maintaining accurate records of data center assets.
  • Stay current with industry trends, emerging technologies, and best practices in HPC network operations center trends

Qualifications

  • 2-4 years of experience in HPC, AI infrastructure, cloud systems, or related
  • Understanding of scripting (Python, Bash, etc.), GPU resource monitoring preferred
  • Solid understanding of HPC datacenter networking principles and experience with network troubleshooting
  • Strong analytical and problem-solving skills, with the ability to work independently and manage multiple tasks
  • Excellent communication skills and the ability to collaborate effectively with the customer and the team. Customer Service is a must
  • Certifications: Advanced Linux or any other AI/ML certifications are a huge plus
  • Experience in Datacenter Network Operations
  • Experience with RMAs, logistics, shipping, and receiving a plus
  • It is a plus with experience working in Jira (Atlassian) ticketing system.
  • Proficient in Microsoft 365(Outlook, Word, Excel)
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