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Online Text Chat Jobs in Indiana (NOW HIRING)

Radial Inc.

Client Services Representative

Brownsburg, IN · On-site

$52K - $89K/yr

Providing exceptional service by assisting customers via phone, email, chat, and text. * Processing ... Radial is committed to ensuring that its online application process provides an equal employment ...

All JobsOnline Text Chat JobsOnline Text Chat Jobs in Indiana

Online Text Chat information

See Indiana salary details

$16.7K

$38.6K

$81.8K

How much do online text chat jobs pay per year?

As of Aug 8, 2026, the average yearly pay for online text chat in Indiana is $38,629.00, according to ZipRecruiter salary data. Most workers in this role earn between $23,800.00 and $41,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by online text chat representatives?

Online Text Chat representatives often need to balance responding quickly to multiple customers at once while maintaining accuracy and ensuring a positive experience. It can be challenging to address complex or technical questions solely through written communication, especially when tone and intent can be easily misunderstood. Additionally, representatives must manage high conversation volumes during peak times and remain patient when handling repetitive or difficult inquiries. However, with strong training, access to knowledge bases, and support from experienced team members, most reps quickly adapt and thrive in this dynamic setting.

What is an online text chat?

An Online Text Chat job involves communicating with customers via text-based chat to provide support, answer questions, or assist with sales. This role typically requires strong typing skills, good grammar, and the ability to multitask. Many positions are remote, allowing you to work from home. Companies hiring for these roles may provide training on their products or services.

What are the key skills and qualifications needed to thrive in the online text chat position, and why are they important?

To excel as an Online Text Chat representative, strong written communication skills, active listening, and fast, accurate typing abilities are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and basic computer navigation is typically required, while formal certifications are less common but may be advantageous. Outstanding candidates are patient, empathetic, and able to multitask efficiently in a fast-paced, remote or call center environment. These skills are key to providing timely, helpful support and maintaining positive customer experiences online.

What are the most commonly searched types of Text Chat jobs in Indiana? The most popular types of Text Chat jobs in Indiana are:
What are popular job titles related to Online Text Chat jobs in Indiana? For Online Text Chat jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Online Text Chat jobs in Indiana look for? The top searched job categories for Online Text Chat jobs in Indiana are:
What cities in Indiana are hiring for Online Text Chat jobs? Cities in Indiana with the most Online Text Chat job openings:
Online Text Chat jobs near you
Infographic showing various Online Text Chat job openings in Indiana as of August 2026, with employment types broken down into 67% Full Time, 30% Part Time, 1% Temporary, and 2% Contract. Highlights an 80% Physical, 1% Hybrid, and 19% Remote job distribution, with an average salary of $38,629 per year, or $18.6 per hour.

Contact Center Coordinator

ProFed Federal Credit Union

Fort Wayne, IN • On-site

Full-time

Posted 11 days ago

Job description

Description:

POSITION SUMMARY

Primarily responsible for assisting Contact Center staff with incoming member telephone inquiries, requests, and transfers, providing Online Banking support, and responding to members through email or Secure Chat applications. Assists VTM Service staff with processing member transactions and providing a variety of member services in an accurate, efficient, and courteous manner. Provides assistance to the Contact Center team with member research and the coordination and completion of special projects. Assist AVP/Contact Center with all aspects of effective Contact Center operations, team training, and guidance.


QUALIFICATIONS

Requires an efficient and well-organized individual with in-depth experience and diversified knowledge of credit union services and products. Must easily embrace new technology, developing familiarity with computer programs, smartphone technology, and apps, and possess troubleshooting and analytical skills. Must display sound judgment and professionalism in performing daily business transactions and activities. Ability to multitask, complete detailed documentation, and perform mathematical computation is required.


PHYSICAL REQUIREMENTS

Clear and effective communication abilities required. Must be able to view a terminal screen and operate a computer keyboard. Must be able to sit and stand for prolonged periods.


ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provide assistance to the Contact Center team as needed with all aspects of telephone communication, Online Banking, Bill Pay, Mobile and Tablet App support, and transaction processing support.
  • Responsible for new hire Contact Center training and assisting with ongoing team training
  • Manage Contact Us & Eltropy inboxes
  • Coordinate Contact Center staff scheduling and coverage
  • Ensure effective Contact Center operations and communicate all necessary details to AVP/Contact Center
  • As needed and assigned: assist in the maintenance of assigned reports and statistics, the auditing of Chat/Text performance and transcripts, and the analysis of KPI’s
  • Attend all required staff meetings and training sessions
  • Expanded responsibilities as skills sharpen and experience grows
  • Additional duties as assigned



ProFed is an EEO employer – M/F/Vets/Disabled

Requirements:


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