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Remote Text Chat Jobs in Indiana (NOW HIRING)

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Remote Text Chat information

See Indiana salary details

$9

$26

$61

How much do remote text chat jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for remote text chat in Indiana is $26.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $31.77 per hour, depending on experience, location, and employer.

What is a Remote Text Chat job?

A Remote Text Chat job involves communicating with customers or clients via online chat platforms to provide support, answer questions, or assist with sales, all while working from a remote location. These roles typically require good written communication skills, a reliable internet connection, and the ability to multitask efficiently. Remote text chat agents may work for customer service departments, technical support teams, or as online moderators. The job usually offers flexible hours and can be performed from home or any location with internet access.

What is the difference between Remote Text Chat vs Remote Customer Support Representative?

AspectRemote Text ChatRemote Customer Support Representative
Primary RoleEngages with customers via live text chat to resolve inquiriesHandles customer issues through various channels, including chat, phone, and email
Required SkillsExcellent written communication, quick typing, problem-solvingStrong communication skills, product knowledge, multi-channel support
Work EnvironmentPrimarily online, computer-based, remoteRemote or on-site, depending on employer, multi-channel tools
Common CertificationsCustomer service certifications, typing speed testsCustomer service certifications, product-specific training

Remote Text Chat focuses solely on live written communication with customers, often requiring quick typing and problem-solving skills. In contrast, Remote Customer Support Representatives may handle multiple communication channels, including chat, phone, and email, providing a broader support experience. Both roles are remote-friendly and require strong communication skills, but the scope and interaction methods differ.

What are some common challenges faced by remote text chat agents, and how can they be overcome?

Remote text chat agents often encounter challenges such as managing multiple conversations simultaneously, maintaining clear and friendly communication without visual cues, and remaining focused despite home-based distractions. To overcome these, agents can develop strong multitasking skills, use templates or knowledge bases for quick responses, and set up a dedicated workspace to minimize interruptions. Regular team meetings and ongoing training also help agents stay updated and connected with their team, ensuring high-quality customer service.

What are the key skills and qualifications needed to thrive as a Remote Text Chat Support Agent, and why are they important?

To thrive as a Remote Text Chat Support Agent, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and ticketing systems like Zendesk or LiveChat is typically required. Strong problem-solving abilities, patience, and the ability to multitask make someone stand out in this position. These skills ensure efficient, clear support and positive customer experiences in a digital environment.
What are the most commonly searched types of Text Chat jobs in Indiana? The most popular types of Text Chat jobs in Indiana are:
What are popular job titles related to Remote Text Chat jobs in Indiana? For Remote Text Chat jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Text Chat jobs in Indiana look for? The top searched job categories for Remote Text Chat jobs in Indiana are:
What cities in Indiana are hiring for Remote Text Chat jobs? Cities in Indiana with the most Remote Text Chat job openings:
Remote Text Chat jobs near you
Sr Dispute Correspondence Specialist (REMOTE)

Sr Dispute Correspondence Specialist (REMOTE)

Carrington Holding Company, LLC

Westfield, IN • Remote

$26 - $29/hr

Full-time

Medical, Retirement

Posted 19 days ago

Job description

Come join our amazing team and work remote from home!

The Sr Dispute Correspondence Specialist is responsible for handling Qualified Written Requests and Written Credit Bureau Disputes. Review all written inquiries, disputes and complaints from borrowers or their authorized representatives, researching and resolving issues, and providing formal written responses within deadlines. Perform all duties in accordance with all company guidelines and applicable federal, state and local regulations, wherein the company operates.  The target compensation range for this position is $26.00 to $29.00 per hour.

****THIS POSITION HAS A MINIMUM REQUIREMENT OF PROFESSIONAL WRITING EXPERIENCE IN A CORPORATE SETTING (NOT USING A TEMPLATE).

What you'll do:

  • Review incoming written complaints from borrowers (or their authorized representatives) and perform factual analyses of loan information, transaction histories, and actions taken on the loans.
  • Research issues to identify root causes and be able to execute a plan of action for resolution.
  • Collaborate with other business units daily to assess appropriate resolution that may improve customer satisfaction.
  • Ensures that the necessary actions/corrections are made to the accounts to resolve disputes, complaints and inquiries.
  • Compose detailed factual narratives/responses to borrowers (or their authorized representatives), summarizing results of investigations, outcomes of actions taken, and final resolution.
  • Compile all corresponding supporting documentation relevant to the investigation findings.
  • Maintain detailed and comprehensive records for all complaints, including error findings that were identified during complaint investigation process, and document corrective actions taken.
  • Manage and track deadlines to ensure compliance with CFPB guidelines of qualified written requests, notice of errors, and request for information.
  • Must continuously learn and keep up to date with the Regulations related to the Real Estate Settlement Procedures Act (RESPA), Truth in Lending Act (TILA) the Fair Credit Reporting Act (FCRA), and the Consumer Financial Protection Bureau (CFPB).
  • Ensure adhere to established department and company policies and procedures.
  • Knowledge of Microsoft Office Suite required.
  • Must be a team player with strong attention to detail and able to work independently.
  • Knowledge of relevant industry-specific software packages preferred.
  • Analytical, Detail oriented
  • Ability to interact with senior management.
  • Ability to make decisions that have significant impact on the department's credibility, operations, and services.
  • Ability to organize and prioritize own work schedule on short-term basis.
  • Strong math skills, balance and check results for accuracy 
  • Ability to compose letters.
  • Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly.
  • Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints.

What you'll need:

  • High school diploma required; bachelor's degree or equivalent work experience preferred.
  • Three (3) years of related work experience in a legal, customer service environment, or residential mortgage services required.

Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com.

What We Offer:

  • Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
  • Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
  • Customized training programs to help you advance your career.
  • Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.
  • Educational Reimbursement.
  • Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.  

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