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Online Support Jobs in Springfield, IL (NOW HIRING)

Meijer, Inc.

Online Store Picker

Springfield, IL · On-site

$15 - $16.50/hr

This position will be responsible for fulfilling a customer's online curbside order. What You'll be ... In addition to these core benefits, we are committed to supporting your overall well-being and ...

Meijer, Inc.

Online Store Picker

Springfield, IL · On-site

$15 - $16.50/hr

This position will be responsible for fulfilling a customer's online curbside order. What You'll be ... In addition to these core benefits, we are committed to supporting your overall well-being and ...

Kroger

Online Grocery Pick-Up Clerk

Taylorville, IL

$14.25 - $17/hr

Emotional and financial support with free counseling through our Employee Assistance Program and ... Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and ...

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All JobsOnline Support JobsOnline Support Jobs in Springfield, IL

Online Support information

See Springfield, IL salary details

$11

$18

$25

How much do online support jobs pay per hour?

As of Jun 24, 2026, the average hourly pay for online support in Springfield, IL is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.24 per hour, depending on experience, location, and employer.

What is the difference between Online Support vs Customer Service Representative?

AspectOnline SupportCustomer Service Representative
CredentialsTypically requires technical knowledge, basic certifications, or training in specific software or platformsOften requires communication skills, customer service training, and sometimes a high school diploma or equivalent
Work EnvironmentPrimarily remote, working through online chat, email, or ticket systemsCan be remote or in-office, interacting with customers via phone, email, or in person
Industry UsageCommon in tech, e-commerce, and software companiesWidely used across retail, telecom, and service industries

Online Support and Customer Service Representatives both focus on assisting customers, but Online Support emphasizes technical help via digital channels, while Customer Service Representatives handle general inquiries and support through various communication methods. The roles often overlap but differ mainly in technical complexity and communication channels.

What are some common challenges faced by Online Support specialists, and how can they be managed effectively?

Online Support specialists often encounter challenges such as handling high volumes of customer inquiries, managing difficult or frustrated customers, and quickly adapting to new technologies or product updates. Effective time management, strong communication skills, and familiarity with helpdesk software can help address these challenges. Regular training sessions and collaboration with team members also play a key role in ensuring issues are resolved efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as an Online Support specialist, and why are they important?

To thrive as an Online Support specialist, you need strong problem-solving abilities, excellent written communication, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with help desk software, CRM systems, and live chat platforms is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure efficient resolution of customer issues, positive customer experiences, and high client satisfaction in fast-paced online environments.

What Are Online Support Jobs?

Online support jobs include customer service positions and technical jobs in IT or related fields. As you would expect, the duties for these different positions vary, although some broad responsibilities overlap. As an online customer support worker, your role is to field customer questions through live chat, by text, or via email. Customers may be seeking more information about a specific retail product or types of services your company offers, or may be calling to complain about issues such as missing orders or returns. As an IT support worker, you interact with customers in a similar fashion, but your role is typically to troubleshoot technical problems with computers, networks, or software.

What are Online Support jobs?

Online Support jobs involve assisting customers or clients through digital channels such as email, chat, or social media. Professionals in these roles help resolve issues, answer questions, and provide information about products or services. They are often the first point of contact for customers seeking help online and play a crucial role in ensuring customer satisfaction. Online Support positions may be found in a variety of industries, including retail, technology, and service sectors.
More about Online Support jobs
What are the most commonly searched types of Support jobs in Springfield, IL? The most popular types of Support jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Online Support jobs? Cities near Springfield, IL with the most Online Support job openings:
Online Support jobs near you
Online Store Picker

Online Store Picker

Meijer, Inc.

Springfield, IL • On-site

$15 - $16.50/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Meijer rating

6.2

Company rating: 6.2 out of 10

Based on 1,598 frontline employees who took The Breakroom Quiz

19th of 39 rated national retailers

Job description

As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community!
Grab the Good Stuff:
  • Weekly pay
  • Team member discount
  • 401(k) with company contributions
  • Paid parental leave
  • Paid education assistance
  • Development programs for advancement and career growth
  • Medical/dental/vision
  • And more!

Please review the job profile below and apply today!
This position will be responsible for fulfilling a customer's online curbside order.
What You'll be Doing:
  • This position will drive customer loyalty and satisfaction by providing remarkable service at the curbside pick-up area with fast, friendly and accurate order fulfillment and payment collection.
  • Maintain a positive working relationship with customers, team members, and leadership.
  • Present a courteous and friendly attitude towards customers (in person and on phone) and respond to their questions and needs.
  • Resolve customer complaints quickly by contacting leadership when needed.
  • Receive workflow from dashboard and fulfill orders for the day.
  • Utilize selection process for product within the store and bag product appropriately following bagging standards.
  • Store product correctly in the staging area following food safety guidelines.
  • Greet each customer and take payment for the order ensuring an easy shopping experience.
  • Maintain a clean and neat work environment.
  • This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required.

What You Bring with You (Qualifications):
  • High school graduate or equivalent required.
  • 1-3 years of experience in a Meijer store preferred.
  • Past cashier experience preferred.
  • Ability to learn new technologies quickly.
  • Strong communication skills.
  • General awareness of food safety regulations.
  • Detail oriented and organized.
  • Process driven and ability to follow procedures in an organized and efficient way.

We are committed to offering competitive pay that reflects market standards and ensures consistency within our organization.
This job has a step pay plan that generally starts between the rates below with raises occurring after predetermined hours worked. The actual rate offered will meet or surpass the legal wage requirement for the job's location.
$15.00 - $16.50
We offer a comprehensive benefits package that includes medical, dental, vision, life insurance, a 401(k) plan with employer match, disability leave, and paid time off (PTO). In addition to these core benefits, we are committed to supporting your overall well-being and career growth. Our offerings include a variety of programs designed to support your personal and professional development, such as paid parental leave, paid education assistance (including free education), a childcare subsidy, and more. We are dedicated to creating a work environment that promotes work-life balance, long-term health and financial security, and continuous professional development.

What Meijer employees say

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