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Remote Playstation Customer Support Jobs in Springfield, IL

InsuraTec

Sales Representative (Remote)

Chatham, IL · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Lincoln, IL · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

Promoted2

Remote Insurance Agent

Springfield, IL · Remote

$60K - $110K/yr

Manage client pipeline using our CRM system * Follow up to ensure satisfaction and policy retention ... These tools support and do not replace human decision-making. By applying, you consent to the ...

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All JobsPlaystation Customer Support JobsRemote Playstation Customer Support JobsRemote Playstation Customer Support Jobs in Springfield, IL

Remote Playstation Customer Support information

See Springfield, IL salary details

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$31

How much do remote playstation customer support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote playstation customer support in Springfield, IL is $21.45, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $23.85 per hour, depending on experience, location, and employer.

What is a remote PlayStation Customer Support representative?

A Remote PlayStation Customer Support representative is a professional who assists PlayStation users with technical issues, account management, billing inquiries, and troubleshooting—all from a remote location, typically working from home. They interact with customers via chat, email, or phone to resolve problems and provide guidance about PlayStation consoles, services, and games. These representatives are knowledgeable about PlayStation products and policies and aim to deliver a positive customer experience. They may also help with issues related to PlayStation Network, digital purchases, and parental controls.

What are the key skills and qualifications needed to thrive as a remote PlayStation Customer Support representative?

To thrive as a Remote Playstation Customer Support Representative, you need strong problem-solving abilities, customer service experience, and a good understanding of PlayStation products and services. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and basic troubleshooting tools is typically required. Excellent communication, patience, and adaptability are standout soft skills for resolving customer concerns effectively. These skills ensure efficient, accurate support, leading to higher customer satisfaction and brand loyalty.

What are some common challenges faced by remote PlayStation Customer Support representatives, and how can candidates prepare for them?

Remote PlayStation Customer Support representatives often face challenges such as troubleshooting technical issues without direct access to the customer's device, managing high volumes of inquiries, and ensuring clear communication across digital platforms. Candidates can prepare by familiarizing themselves with PlayStation products and common technical issues, developing strong written communication skills, and practicing effective time management. Additionally, being comfortable with remote collaboration tools and maintaining a calm, customer-focused attitude are key to success in this role.

What is the difference between Remote Playstation Customer Support vs Remote Xbox Customer Support?

AspectRemote Playstation Customer SupportRemote Xbox Customer Support
CredentialsBasic gaming knowledge, customer service skillsBasic gaming knowledge, customer service skills
Work EnvironmentRemote, home-basedRemote, home-based
Industry UsageGaming, entertainmentGaming, entertainment
Common Search IntentSupport for Playstation consoles and servicesSupport for Xbox consoles and services

Both roles involve providing remote customer support for gaming consoles, requiring similar skills and work environments. The main difference lies in the specific platform supported—Playstation vs Xbox—catering to different user bases and product lines.

What are popular job titles related to Remote Playstation Customer Support jobs in Springfield, IL?

For Remote Playstation Customer Support jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Remote Playstation Customer Support jobs in Springfield, IL look for?

The top searched job categories for Remote Playstation Customer Support jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Remote Playstation Customer Support jobs?

Cities near Springfield, IL with the most Remote Playstation Customer Support job openings:

Remote Playstation Customer Support jobs near you

Spanish Bilingual Remote Customer Service Representative

VIMO INC.

Springfield, IL • Remote

$19 - $20.50/hr

Full-time

Medical, Retirement, PTO

Re-posted 24 days ago

Job description

It's truly an exciting time to be a part of Vimo! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, Vimo is coming together as a team, adapting, growing, and hiring. At Vimo, there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.

Vimo currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. Vimo builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.

Full-time/Seasonal

· $19.00/hr. Spanish Bilingual, plus performance incentives

Requirements

  • 18 years of age or older
  • Complete Background check and drug test within 3 days
  • Dedicated, private, and secure workspace
  • Personal device with functioning camera required for the Training Period
  • Committed to full attendance for paid 3-week Training period
  • Minimum Internet Speed of 100 mb/s with ethernet
  • Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
  • NOT compatible with mobile internet service providers and/or satellites.
  • NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders
    (For example, T-Mobile is not compatible with our internal systems)

Essential Responsibilities   

  • Inbound/Outbound Calls 

  • Deliver the highest level of customer service experience consistently 

  • Manage customer accounts and provide technical support 

  • Application Data Entry 

  • Online chat inquiries as assigned 

  • Interpret and follow defined procedures and policies 

  • Creative problem-solving skills 

  • Flexibility and adaptability to changing projects and updates  

  • Time and task management (multitasking and task prioritization) 

  • Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams  

  • Adhere to regulated guidelines for communications via all channels 

Qualifications  

  • Moderate to Advanced computer skills  

  • High level of comfort learning new technology 

  • High level of professionalism 

  • Excellent verbal and written communication skills 

  • Comfortable working from home 

  • Self-motivated and success-driven 

What We Offer  

  • Paid Training 

  • Full-Time, Seasonal role 

  • Performance and attendance-based incentives, in addition to the base pay 

  • The convenience of working from home 

  • Collaborative and supportive team environment   

  • 401K Match  

  • Individual Coverage HRA (ICHRA) 

  • Paid time off (PTO) 

Preferred Experience (not required)  

  • Previous experience in customer support or technical support role  

  • Previous experience with Group and/or Individual health insurance, or the Affordable Care Act  

  • Previous experience in a Call Center  

  • Familiarity with CRM systems and practices  

  • Spanish Bilingual, a plus

Apply