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Online Support Jobs in Puerto Rico (NOW HIRING)

Saks OFF 5TH

Support Associate

Mercedita, PR

$14 - $18.25/hr

Saks OFF 5TH is the premier online luxury off-price destination. Through its website and app, Saks OFF 5TH provides a compelling assortment of brands to fashion-seeking customers at the best prices.

Column Technical Services

IT Support Technician

San Juan, PR · On-site

$14.25 - $19.50/hr

Column Technical Services is seeking a bilingual IT Support Specialist to provide hands-on, onsite support to End Users in San Juan, Puerto Rico. This is an opportunity to join a global leader in ...

Column Technical Services

IT Support Technician

San Juan, PR · On-site

$14.25 - $19.50/hr

Column Technical Services is seeking a bilingual IT Support Specialist to provide hands-on, onsite support to End Users in San Juan, Puerto Rico. This is an opportunity to join a global leader in ...

TEKsystems

Desktop Support

Santa Isabel, PR · On-site

$19/hr

Desktop Support Technician Location: Santa Isabel, Puerto Rico Duration: 2-Year Contract Schedule: Full-Time, On-Site Pay: $19.00 Job Overview TEKsystems is seeking a Desktop Support Technician to ...

TEKsystems

Desktop Support

Santa Isabel, PR · On-site

$19/hr

Desktop Support Technician Location: Santa Isabel, Puerto Rico Duration: 2-Year Contract Schedule: Full-Time, On-Site Pay: $19.00 Job Overview TEKsystems is seeking a Desktop Support Technician to ...

TEKsystems

Desktop Support Technician

Santa Isabel, PR

$18 - $20/hr

Description Onsite desktop support in Santa Isabel PR Skills Desktop, Support, Troubleshooting, Windows 10, Hardware, Active directory Top Skills Details Desktop,Support,Troubleshooting Additional ...

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TransPerfect

Helpdesk Support Specialist

San Juan, PR · On-site

Installing and supporting Windows and Mac-based hardware and software (including peripheral devices such as printers and USB devices) * Responding to support requests on a daily basis * Performing ...

TEKsystems

Desktop Support Technician

Santa Isabel, PR

$18.25 - $23.25/hr

Description Onsite desktop support in Santa Isabel PR Skills Desktop, Support, Troubleshooting, Windows 10, Hardware, Active directory Top Skills Details Desktop,Support,Troubleshooting Additional ...

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All JobsOnline Support JobsOnline Support Jobs in Puerto Rico

Online Support information

What are online support jobs?

Online support jobs include customer service positions and technical jobs in IT or related fields. As you would expect, the duties for these different positions vary, although some broad responsibilities overlap. As an online customer support worker, your role is to field customer questions through live chat, by text, or via email. Customers may be seeking more information about a specific retail product or types of services your company offers, or may be calling to complain about issues such as missing orders or returns. As an IT support worker, you interact with customers in a similar fashion, but your role is typically to troubleshoot technical problems with computers, networks, or software.

What are online support jobs?

Online Support jobs involve assisting customers or clients through digital channels such as email, chat, or social media. Professionals in these roles help resolve issues, answer questions, and provide information about products or services. They are often the first point of contact for customers seeking help online and play a crucial role in ensuring customer satisfaction. Online Support positions may be found in a variety of industries, including retail, technology, and service sectors.

What are the key skills and qualifications needed to thrive as an online support specialist, and why are they important?

To thrive as an Online Support specialist, you need strong problem-solving abilities, excellent written communication, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with help desk software, CRM systems, and live chat platforms is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure efficient resolution of customer issues, positive customer experiences, and high client satisfaction in fast-paced online environments.

What are some common challenges faced by online support specialists, and how can they be managed effectively?

Online Support specialists often encounter challenges such as handling high volumes of customer inquiries, managing difficult or frustrated customers, and quickly adapting to new technologies or product updates. Effective time management, strong communication skills, and familiarity with helpdesk software can help address these challenges. Regular training sessions and collaboration with team members also play a key role in ensuring issues are resolved efficiently while maintaining a positive customer experience.

What is the difference between Online Support vs Customer Service Representative?

AspectOnline SupportCustomer Service Representative
CredentialsTypically requires technical knowledge, basic certifications, or training in specific software or platformsOften requires communication skills, customer service training, and sometimes a high school diploma or equivalent
Work EnvironmentPrimarily remote, working through online chat, email, or ticket systemsCan be remote or in-office, interacting with customers via phone, email, or in person
Industry UsageCommon in tech, e-commerce, and software companiesWidely used across retail, telecom, and service industries

Online Support and Customer Service Representatives both focus on assisting customers, but Online Support emphasizes technical help via digital channels, while Customer Service Representatives handle general inquiries and support through various communication methods. The roles often overlap but differ mainly in technical complexity and communication channels.

More about Online Support jobs

What are the most commonly searched types of Support jobs in Puerto Rico?

The most popular types of Support jobs in Puerto Rico are:

What are popular job titles related to Online Support jobs in Puerto Rico?

For Online Support jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Online Support jobs in Puerto Rico look for?

The top searched job categories for Online Support jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Online Support jobs?

Cities in Puerto Rico with the most Online Support job openings:

Online Support jobs near you
Infographic showing various Online Support job openings in Puerto Rico as of August 2026, with employment types broken down into 100% Contract. Highlights an 100% In-person job distribution.

Desktop Support Engineer

Sybex Support Services

Arecibo, PR • On-site

Contractor

This job post has expired today. Applications are no longer accepted.

Job description


Must Have:
Service Now Tool, Active Directory, SCCM (Microsoft Configuration Manager). Imaging / autopilot, Intune / iPhones, Office 365, Windows10 / 11, Video Conference room support. Printer Issues, Hardware Troubleshooting, Blue Screen Error / Hardware Issues, Encryption, Network Support.
Overview:
We are seeking a skilled Desktop Support Technician to join our IT team. As a Desktop Support Technician, you will be responsible for providing technical support and troubleshooting assistance to our employees. This is a great opportunity to utilize your knowledge of network administration, technical support, and IT support to ensure the smooth operation of our organization's computer systems.
Responsibilities:
- Provide desktop support to end-users, including troubleshooting hardware and software issues
- Install, configure, and maintain computer systems and peripherals
- Set up and troubleshoot network connectivity for desktops and laptops
- Manage user accounts and permissions in Active Directory
- Assist with software installations and upgrades
- Respond to help desk tickets in a timely manner and provide resolution or escalate as necessary
- Collaborate with team members to resolve complex technical issues
- Document technical procedures and solutions for future reference
Qualifications:
- Proven experience as a Desktop Support Technician or similar role
- Strong knowledge of network administration, technical support, and IT support principles
- Proficiency in operating systems such as Windows, Linux, and Mac OS
- Familiarity with office productivity software (e.g., Microsoft Office)
- Experience with SCCM, Remedy, or ServiceNow ticketing systems is a plus
- Knowledge of VPN technologies and remote access tools
- Excellent problem-solving skills and attention to detail
- Strong communication and interpersonal skills

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