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Online Support Jobs in Puerto Rico (NOW HIRING)

Support Associate

Mercedita, PR · On-site

$14 - $18.25/hr

Saks OFF 5TH is the premier online luxury off-price destination. Through its website and app, Saks OFF 5TH provides a compelling assortment of brands to fashion-seeking customers at the best prices.

Resolve customer requests or inquiries received via call, Case Management, chat, Online Platforms ... Follow all technical support processes, SOP's, SLA's and steps. * Responsible for providing ...

Support billing operations, inventory reconciliation, and related system transactions. Manage and monitor order releases to ensure timely processing and fulfillment. Monitor ERP and WMS transactions ...

PR · On-site

$14.25 - $19.50/hr

Column Technical Services is seeking a bilingual IT Support Specialist to provide hands-on, onsite support to End Users in San Juan, Puerto Rico. This is an opportunity to join a global leader in ...

Installing and supporting Windows and Mac-based hardware and software (including peripheral devices such as printers and USB devices) * Responding to support requests on a daily basis * Performing ...

PR · On-site

Se solicita Profesor(a) para ofrecer cursos en el área de Tecnología de Información y Ciberseguridad . Requisitos Mínimos: * Bachillerato en Ciencias de Computadoras, Sistemas de Información ...

Saks OFF 5TH is the premier online luxury off-price destination. Through its website and app, Saks ... Support the store's shortage and theft awareness program through reporting methods provided by the ...

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Online Support information

What is the difference between Online Support vs Customer Service Representative?

AspectOnline SupportCustomer Service Representative
CredentialsTypically requires technical knowledge, basic certifications, or training in specific software or platformsOften requires communication skills, customer service training, and sometimes a high school diploma or equivalent
Work EnvironmentPrimarily remote, working through online chat, email, or ticket systemsCan be remote or in-office, interacting with customers via phone, email, or in person
Industry UsageCommon in tech, e-commerce, and software companiesWidely used across retail, telecom, and service industries

Online Support and Customer Service Representatives both focus on assisting customers, but Online Support emphasizes technical help via digital channels, while Customer Service Representatives handle general inquiries and support through various communication methods. The roles often overlap but differ mainly in technical complexity and communication channels.

What are some common challenges faced by online support specialists, and how can they be managed effectively?

Online Support specialists often encounter challenges such as handling high volumes of customer inquiries, managing difficult or frustrated customers, and quickly adapting to new technologies or product updates. Effective time management, strong communication skills, and familiarity with helpdesk software can help address these challenges. Regular training sessions and collaboration with team members also play a key role in ensuring issues are resolved efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as an online support specialist, and why are they important?

To thrive as an Online Support specialist, you need strong problem-solving abilities, excellent written communication, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with help desk software, CRM systems, and live chat platforms is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure efficient resolution of customer issues, positive customer experiences, and high client satisfaction in fast-paced online environments.

What are online support jobs?

Online support jobs include customer service positions and technical jobs in IT or related fields. As you would expect, the duties for these different positions vary, although some broad responsibilities overlap. As an online customer support worker, your role is to field customer questions through live chat, by text, or via email. Customers may be seeking more information about a specific retail product or types of services your company offers, or may be calling to complain about issues such as missing orders or returns. As an IT support worker, you interact with customers in a similar fashion, but your role is typically to troubleshoot technical problems with computers, networks, or software.

What are online support jobs?

Online Support jobs involve assisting customers or clients through digital channels such as email, chat, or social media. Professionals in these roles help resolve issues, answer questions, and provide information about products or services. They are often the first point of contact for customers seeking help online and play a crucial role in ensuring customer satisfaction. Online Support positions may be found in a variety of industries, including retail, technology, and service sectors.
What are the most commonly searched types of Support jobs in Puerto Rico? The most popular types of Support jobs in Puerto Rico are:
What job categories do people searching Online Support jobs in Puerto Rico look for? The top searched job categories for Online Support jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Online Support jobs? Cities in Puerto Rico with the most Online Support job openings:
Infographic showing various Online Support job openings in Puerto Rico as of August 2026, with employment types broken down into 50% Full Time, 25% Part Time, and 25% Contract. Highlights an 75% In-person, and 25% Hybrid job distribution.

Support Associate

Saks OFF 5TH

Mercedita, PR • On-site

$14 - $18.25/hr

Part-time

Medical, Dental, Vision

Re-posted 7 days ago


Saks OFF 5TH rating

5.3

Company rating: 5.3 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

16th of 21 rated department stores


Job description

Saks OFF 5TH is the premier online luxury off-price destination. Through its website and app, Saks OFF 5TH provides a compelling assortment of brands to fashion-seeking customers at the best prices. The company is reimagining traditional off-price with a digitally-native model focused on customer experience.
What This Position Is All About:

Discover how we lead the market as the premier luxury-value destination by experiencing our assortment of brands and learning about the quality of our products alongside a team of proud innovators within the retail landscape.

We are seeking a motivated and creative Operations Associate to oversee merchandise displays and store layout. Get to know some of our most coveted brands by executing eye-catching and attractive merchandise presentations. Encourage sales and provide the perfect setting for a memorable shopping experience. Create unique displays to bring attention to sale items, new merchandise, or exclusive designs in our store and monitor inventory to ensure sufficient stock. Own the back-of-house execution while assisting in maintaining a clean and organized selling floor and stockroom. Engage in driving brand awareness to our clients and creating a mood within our physical space. If you are up for the challenge, then this opportunity is right for you!

Who Are You:

  • Diligent individual who loves to enhance the customer experience by executing flawless merchandise flow and presentation

  • Passionate and enthusiastic fashion expert with an outstanding work ethic

  • Natural problem-solver who contributes to a collaborative work environment that encourages creative thinking and innovation

  • Achieves results through teamwork by using strong interpersonal skills

  • Expert communicator with the special ability to build strong internal and external relationships

  • Adaptable to changes and can be relied upon to consistently deliver exceptional results

  • You establish positive interpersonal relationships and can get cooperation even in the most challenging situations

You Also Have:

  • High school diploma or equivalent

  • Experience executing warehouse duties within a retail, customer service, or sales environment

  • Proven time management skills and comfortable managing multiple projects with shifting priorities

  • Thorough knowledge of the fashion industry and a passion for sharing your expertise

  • Ability to act promptly in routine situations and see a clear plan of action to a positive result in the customer's eyes

  • Ability to operate equipment such as radios, POS register, ticket scanners, and sensor removers

  • Ability to work effectively using inventory management systems

  • Flexibility to work evenings, weekends and public holidays

As The Operations Associate, You Will:

  • Maintain high performance truck check-in standards by expediting the receiving and processing of all merchandise

  • Deliver merchandise to departments according to visual directives and replenish product as needed

  • Participate in the ongoing maintenance of the selling floor and fitting rooms, including re-sizing of fixtures, putting go-backs away, executing markdowns, and signing fixtures and windows where needed according to company standards

  • Maintain proper display of merchandise in the store, ensuring they comply with brand standards

  • Expedite merchandise transfers, customer sends, and Return To Vendors with urgency

  • Maintain cleanliness and organization of the back-of-house areas and ensure all duties are completed in a timely manner

  • Respond appropriately to customer questions, inquiries, and needs

  • Assist on the sales floor when required

  • Adhere to Asset Protection control and compliance procedures

  • Efficiently complete tasks or special projects assigned by store leadership

Your Life and Career at Saks OFF 5TH:

  • Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win

  • Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers

  • A culture that promotes a flexible work environment

  • Benefits package for all eligible full-time employees (including medical, dental and vision)

  • An amazing employee discount and other exciting perks

#OFF5THOperationsAssociate

Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.

Saks OFF 5TH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks OFF 5TH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Saks OFF 5TH welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

Your Life and Career at Saks OFF 5TH:

  • Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
  • Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
  • A culture that promotes a flexible work environment
  • Benefits package for all eligible full-time employees (including medical, dental and vision)
  • An amazing employee discount and other exciting perks

Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.

We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all.


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