ZipRecruiter

Log In

1

Support Manager Jobs in Puerto Rico (NOW HIRING)

W3Global Inc.

Franchise Support Manager

San Juan, PR · On-site

$60K - $70K/yr

This is an exciting opportunity for a hands-on operations leader with experience in restaurant management, franchise support, food service operations, or retail culinary programs who thrives in a ...

Medido Health

Technical Support Manager

San Juan, PR · On-site

$70 - $90/hr

We do the kind of support that makes customers call their peers and say "you have to try this company." We're looking for the manager who makes that happen -- every single day. What You'll Own You'll ...

MY WIRELESS

HR Admin Support

San Juan, PR · On-site

$11 - $13/hr

You will support day-to-day HR administration by managing reports, responding to agency correspondence, maintaining records, and keeping HR communications organized. Key Responsibilities HR ...

STI

Administrative Support

San Juan, PR · On-site

Administrative Support San Juan, PR Client: CGI This is an Administrative Support position in San ... The hiring manager would like to conduct phone interviews this week then in person interviews on ...

Saks OFF 5TH

Support Associate

Mercedita, PR · On-site

$14 - $18.25/hr

Proven time management skills and comfortable managing multiple projects with shifting priorities * Thorough knowledge of the fashion industry and a passion for sharing your expertise * Ability to ...

Pharmpix

Benefit Business Support

Guaynabo, PR · On-site

Works with the Benefit team, Account Management and Quality Internal Audits to evaluate complex customer problems, identify root causes and derive resolutions. * Supports UAT process from the Benefit ...

chicosfas

Support Associate - Soma

San Juan, PR · On-site

$16.75 - $21.50/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Alerts store management to cash supply needs. * Assists with visual directives, including floorsets ...

chicosfas

Support Associate - Soma

San Juan, PR

$16.75 - $21.50/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Alerts store management to cash supply needs. * Assists with visual directives, including floorsets ...

Chico's FAS, Inc.

Support Associate - Soma

San Juan, PR · On-site

$16.75 - $21.50/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Alerts store management to cash supply needs. * Assists with visual directives, including floorsets ...

Chico's FAS

Support Associate - Soma

San Juan, PR · On-site

$11 - $14.25/hr

... management to cash supply needs. • Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed. • Assists with boutique ...

Chubb

System Support Technician

San Juan, PR · On-site

Manage service requests and incidents assigned through the ticketing tool, ensuring timely follow-up and resolution within established service levels. * Provide support for incidents related to base ...

Chubb

System Support Technician

San Juan, PR

Manage service requests and incidents assigned through the ticketing tool, ensuring timely follow-up and resolution within established service levels. * Provide support for incidents related to base ...

Optico Fiber

Retail Sales Manager

San Juan, PR · On-site

$80 - $100/hr

Support management, corporate office and personnel on residential sales and possible upgrades or cross-sales. Support and management of evaluation of the work team. Ensure the residential sales team ...

New

PACIV

Drafting Support and Coordinator

San Juan, PR · On-site

Support drafting activities and document control throughout all phases of the project ... Manage engineering documentation using client document management systems and communication ...

next page

Showing results 1-20

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Puerto Rico

Support Manager information

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Puerto Rico?

The most popular types of Support jobs in Puerto Rico are:

What job categories do people searching Support Manager jobs in Puerto Rico look for?

The top searched job categories for Support Manager jobs in Puerto Rico are:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 2% Temporary, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Franchise Support Manager

W3Global Inc.

San Juan, PR • On-site

$60K - $70K/yr

Full-time

Re-posted 8 days ago

Job description

This is an exciting opportunity for a hands-on operations leader with experience in restaurant management, franchise support, food service operations, or retail culinary programs who thrives in a fast-paced, field-based environment.

The ideal candidate brings a strong blend of leadership, relationship management, operational execution, culinary knowledge, and business acumen with the ability to support franchise partners and drive consistent growth across multiple locations.

Key Responsibilities

  • Lead regional initiatives focused on top-line sales growth, operational performance, and franchise success.

  • Conduct regular store visits, operational audits, and compliance reviews to ensure brand standards and operational consistency.

  • Train and coach franchisees and culinary teams on:

    • Product presentation

    • Merchandising and display standards

    • Sampling strategies

    • Menu execution

    • Operational procedures

  • Build and maintain strong relationships with retail store management and franchise partners to ensure long-term business success.

  • Monitor and enforce compliance with company standards, purchasing requirements, and operational procedures.

  • Investigate and resolve operational or compliance-related issues.

  • Support new store launches, expansion initiatives, and future site evaluations.

  • Analyze market trends, competitor activity, and pricing strategies to identify growth opportunities.

  • Deliver high-energy, hands-on field leadership while supporting multiple locations throughout the assigned region.

  • Ensure compliance with all applicable food safety regulations, health permits, licensing requirements, and sanitation standards.

QualificationsRequired

  • High School Diploma or GED

  • Minimum 2+ years of multi-unit restaurant, franchise, or food service management experience

  • Experience supporting operations in high-volume food service or retail food environments

  • Strong ability to manage multiple priorities in a fast-paced environment

  • Excellent communication, leadership, and problem-solving skills

  • Ability to travel extensively throughout the assigned region

Preferred

  • Bachelor's Degree

  • Culinary training or Culinary Degree

  • Experience with:

    • Franchise operations

    • Asian-inspired cuisine concepts

    • Retail grocery food programs

    • Fresh prepared foods

  • Previous experience as a:

    • Sushi Chef

    • Kitchen Manager

    • Food Service Operations Manager

    • Multi-Unit Restaurant Manager

  • Certifications such as:

    • ServSafe

    • Food safety certifications

    • Knowledge of HACCP standards

Desired Skills & Competencies

The ideal candidate will demonstrate:

  • Leadership & Team Development

  • Operational Excellence

  • Relationship Building

  • Conflict Resolution

  • Analytical Thinking

  • Business Acumen

  • Problem Solving

  • Training & Coaching

  • Time Management

  • Decision Making

  • High Sense of Urgency

  • Influence & Communication Skills

  • Organization & Planning

Work Environment & Travel

  • Regional travel required (50-75%)

  • Frequent work within:

    • Retail store environments

    • Refrigerated food preparation areas

    • Field-based operational settings

  • Frequent driving between locations within the assigned territory

Why Candidates Are Interested

  • Opportunity to join a growing food and franchise organization

  • High-impact role with visibility across multiple locations

  • Blend of operations, training, culinary, and business leadership

  • Dynamic field-based environment with growth potential

  • Ability to directly influence operational success and revenue growth

If you are passionate about food operations, franchise success, retail culinary programs, and leading high-performing teams, this opportunity offers an exciting next step in your career.

W3Global logo

About W3Global

Sourced by ZipRecruiter

W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs. As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Frisco, TX, US

Year founded

2006

View All W3Global Jobs