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Support Manager Jobs in Puerto Rico (NOW HIRING)

AppleOne

ERP Support Specialist

Guaynabo, PR · On-site

$35K/yr

Support billing operations, inventory reconciliation, and related system transactions ... Manage and monitor order releases to ensure timely processing and fulfillment. Monitor ERP and WMS ...

TransUnion

Administrator III Sales Support

San Juan, PR · Hybrid

$20 - $24.75/hr

Mantener informacion precisa y actualizada en Salesforce u otras herramientas CRM para respaldar la ... Experiencia previa en roles de Sales Support, Sales Operations, Account Support o Customer Support.

TransUnion

Administrator III Sales Support

San Juan, PR · On-site

$20 - $24.75/hr

Mantener información precisa y actualizada en Salesforce u otras herramientas CRM para respaldar ... Experiencia previa en roles de Sales Support, Sales Operations, Account Support o Customer Support.

Column Technical Services

PR

$14.25 - $19.50/hr

Utilize and maintain ticketing and task management tools. * Assist the Helpdesk team with companywide internal employee support. Qualifications: * 2 years of experience working with PC hardware and ...

Column Technical Services

IT Support Technician

San Juan, PR

$14.25 - $19.50/hr

Utilize and maintain ticketing and task management tools. * Assist the Helpdesk team with companywide internal employee support. Qualifications: * 2 years of experience working with PC hardware and ...

Column Technical Services

IT Support Technician

San Juan, PR

$14.25 - $19.50/hr

Utilize and maintain ticketing and task management tools. * Assist the Helpdesk team with companywide internal employee support. Qualifications: * 2 years of experience working with PC hardware and ...

ABB

Commercial Proposal Engineer

Aguadilla, PR · Remote

Sales Support Manager __ Your role and responsibilities In this role, you will focus on the Commercial Construction market segment in the United States. The successful candidate will be responsible ...

Liberty Latin America Communications, Inc.

PR

As a Mobile Advanced Technical Support (MATS) Representative, your primary role will involve managing Mobile Tech Support interactions with our customers, ensuring a high level of courtesy ...

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Support Manager information

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What are the most commonly searched types of Support jobs in Puerto Rico? The most popular types of Support jobs in Puerto Rico are:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 2% Temporary, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

ERP Support Specialist

AppleOne

Guaynabo, PR • On-site

$35K/yr

Full-time

Medical, Dental, Vision, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

This role is responsible for resolving data discrepancies, monitoring system transactions, supporting billing and inventory functions, and ensuring the accuracy of pricing and order management activities. The ideal candidate is highly proficient in Excel, fully bilingual (English and Spanish), and experienced in supporting ERP and warehouse management systems.
Key Responsibilities
Provide support for warehouse data resolution and investigate inventory and transactional discrepancies.
Perform data analysis to identify trends, errors, and opportunities for process improvement.
Support billing operations, inventory reconciliation, and related system transactions.
Manage and monitor order releases to ensure timely processing and fulfillment.
Monitor ERP and WMS transactions to ensure data accuracy and operational efficiency.
Upload, validate, and maintain pricing data within company systems.
Generate reports and conduct advanced data analysis using Microsoft Excel.
Collaborate with cross-functional teams to resolve system, inventory, and order-related issues.
Maintain data integrity across warehouse and enterprise systems.
Assist in identifying, documenting, and implementing process improvement


Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#2233

Company Description

This company offers growth and a great group of people to work with.

AppleOne logo

About AppleOne

Sourced by ZipRecruiter

AppleOne is a renowned staffing service based in Glendale, California, USA. Positioned in the Human Resources industry, the company offers extensive staffing and recruiting solutions, such as temporary, full-time, and part-time placement, to companies across diverse industry sectors. The company was established by Bernie Howroyd in 1964, launching the business to aid others in finding excellent jobs and companies in finding excellent people.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Glendale, CA, US

Year founded

1964

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