ZipRecruiter

Log In

1

Support Manager Jobs in Puerto Rico (NOW HIRING)

STI

Administrative Support :: Guaynabo, PR

Guaynabo, PR · On-site

This is an Administrative Support position in San Juan, PR that requires being onsite in the office ... The hiring manager would like to conduct phone interviews this week then in person interviews on ...

Weil Group, Inc.

PR · On-site

$16.07/hr

Comply with all EHS procedures and policies including incident reporting, use of PPE, waste management and disposal, and any other program applicable according to the position duties. Qualifications ...

TEKsystems

Desktop Support

Santa Isabel, PR · On-site

$19/hr

Ability to work independently and manage multiple priorities * Familiarity with ticketing systems and IT support processes Why Join TEKsystems? * Long-term contract opportunity * Work with a globally ...

TEKsystems

Desktop Support

Santa Isabel, PR · On-site

$19/hr

Ability to work independently and manage multiple priorities * Familiarity with ticketing systems and IT support processes Why Join TEKsystems? * Long-term contract opportunity * Work with a globally ...

Lutron Electronics Co., Inc

PR

Support employee growth by ensuring development guides are communicated, understood, and used for ... Manage and resolve employee relations issues to maintain a productive and supportive work ...

previous page

Showing results 41-60

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Puerto Rico

Support Manager information

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Puerto Rico?

The most popular types of Support jobs in Puerto Rico are:

What job categories do people searching Support Manager jobs in Puerto Rico look for?

The top searched job categories for Support Manager jobs in Puerto Rico are:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 2% Temporary, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Change Request Support, Engineering Services (Hybrid)

Raytheon Technologies

Aguadilla, PR • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Key responsibilities

  • Evaluate and interpret engineering inputs to ensure proper classification, standards compliance, and impact on product structure.

  • Arbitrate the engineering change approval process to reduce cycle time and achieve consensus among functional departments.

  • Process change requests in the PLM system, including analyzing documentation, assessing interchangeability, routing for approval, and auditing.

RTX rating

8.2

Company rating: 8.2 out of 10

Based on 86 frontline employees who took The Breakroom Quiz

38th of 72 rated aerospace companies

Job description

Date Posted:
2026-08-25
Country:
United States of America
Location:
US-PR-AGUADILLA-110 ~ Rd 110 N Km 28.8 ~ RD110
Position Role Type:
Hybrid
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of "U.S. Person" go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62
Security Clearance:
None/Not Required
Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.
This position offers a pathway for career advancement within a dynamic and innovative environment. If you're a problem solver with a passion for technology, we want to hear from you!
This position will sit at our Aguadilla, PR location. You must be residing in Puerto Rico at the time of starting employment. Relocation is not offered.
This role is categorized as hybrid, with 3 days onsite and 2 days remote following the schedule assigned by the Manager.
What YOU will do:
  • Evaluate/interpret engineering inputs for proper classification, adherence to drafting and engineering standards, product structure impact and interrelationship of changes to other Collins products.
  • Arbitrate the engineering change approval process to ensure reduced cycle time while obtaining unanimous consensus utilizing resources of various functional departments to resolve issues.
  • Evaluate daily inputs to ensure compliance to applicable procedures, regulatory & customer requirements, and interrelationship of change impact with other product lines and business units.
  • Provide direction for originators, affected departments and management to resolve issues in a timely manner and ensure proper engineering intent is realized without jeopardizing contract compliance.
  • Sequence multiple engineering changes into iterative product structures to ensure proper production incorporation without hardware delays or causing shipping stoppages.
  • Complete series of workflows utilized to control and store all formal engineering data produced.
  • Provide customized CM data extractions in support of business unit metrics and requests from the general engineering community.
  • Process change-requests in the PLM system, this includes i.e. analyzing product documentation for consistency of information, assessing interchangeability, routing for approval, auditing.
  • Support internal/ external meetings to share status, metrics, technical information, gather concurrence on changes, etc.
  • Ensure work is performed in a timely manner and by priority.
  • Support audits and resulting corrective actions.

Qualifications you must have:
  • Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) unless prohibited by local laws/regulations and less than 2 years prior relevant experience or in absence of a degree, 6 years of relevant experience
  • Demonstrated professional experience communicating in English (verbal and written).
  • U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Qualifications We Prefer:
  • Microsoft Office, including Project, Word, Power Point and Excel skills
  • General knowledge of Project Management
  • Experience with engineering change process
  • Technical writing experience
  • Ability to read and understand technical processes
  • Understanding of Engineering and Manufacturing process
  • Experience working with the shared support of engineering, operations, records, and drafting
  • Interpretation of engineering drawings and specifications
    Experience/knowledge in SAP, TEAMCENTER, PLM, Configuration Management / Data Management, SharePoint

What We Offer
Some of our competitive benefits package includes:
  • Medical, dental, and vision insurance
  • Three weeks of vacation for newly hired employees
  • Generous 401(k) plan that includes employer matching funds
  • Participation in the Employee Scholar Program (ESP)
  • Life insurance and disability coverage
  • Employee Assistance Plan, including up to 8 free counseling sessions.
  • And more!

Learn More & Apply Now!
Collins Aerospace, an RTX business, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.
Join our growing engineering team in Puerto Rico, where you will provide critical support to all Collins SBUs, working on exciting programs and projects ranging from the development of the next generation of advanced concept ejection seats to the latest technologies for the U.S. warfighter.
WE ARE REDEFINING AEROSPACE.
* Please consider the following role type definition as you apply for this role.
Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again.
Apply now and be part of the team that's redefining aerospace, every day.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms

What RTX employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

RTX logo

About RTX

Sourced by ZipRecruiter

Industry

Guided missile and space vehicle manufacturing, it services, aerospace product and parts manufacturing and engineering professional services

Company size

10,000+ Employees

Headquarters location

Waltham, MA, US

Social media

FacebookTwitter

View All RTX Jobs

Apply