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Online Reputation Manager Jobs in Raleigh, NC (NOW HIRING)

Steer

Manager of Scaled Customer Success

Raleigh, NC · Remote

Steer began as an online directory for drivers to find a local mechanic. Fast forward to today ... reputation management, appointment reminders, declined/recommended services, and many other ...

Chop House

Back of House

Morrisville, NC · On-site

$13 - $16.25/hr

... on line (such as salads, sauté, grill, tickets, etc) Clean area as directed my manager Tasks ... reputation of the organization, Responsibility for work outcomes and results, Includes ...

Chop House

Back of House

Morrisville, NC · On-site

$13 - $16.25/hr

... on line (such as salads, sauté, grill, tickets, etc) Clean area as directed my manager Tasks ... reputation of the organization, Responsibility for work outcomes and results, Includes ...

Chop House

Back of House

Morrisville, NC · On-site

$13 - $16.25/hr

... on line (such as salads, sauté, grill, tickets, etc) Clean area as directed my manager Tasks ... reputation of the organization, Responsibility for work outcomes and results, Includes ...

Chop House

Back of House

Morrisville, NC · On-site

$13 - $16.25/hr

... on line (such as salads, sauté, grill, tickets, etc) Clean area as directed my manager Tasks ... reputation of the organization, Responsibility for work outcomes and results, Includes ...

Chop House

Back of House

Morrisville, NC · On-site

$13 - $16.25/hr

... on line (such as salads, sauté, grill, tickets, etc) Clean area as directed my manager Tasks ... reputation of the organization, Responsibility for work outcomes and results, Includes ...

Chop House

Back of House

Morrisville, NC · On-site

$13 - $16.25/hr

... on line (such as salads, sauté, grill, tickets, etc) Clean area as directed my manager Tasks ... reputation of the organization, Responsibility for work outcomes and results, Includes ...

ProSidian Consulting

Senior Analyst/Programmer

Raleigh, NC

$43.25 - $58.50/hr

ProSidian is a management and operations consulting firm with a reputation for its strong national ... online systems ii. 2+ years as a senior developer on a large-scale web based project+S31 Must ...

Premium Retail Services

Grocery Stocker

Chapel Hill, NC

$13.75 - $16.25/hr

We will get you up to speed quickly with our online training and learning materials. The primary ... Build and maintain professional relationships with store management and personnel. * Unload/load ...

New

Premium Retail Services

Grocery Stocker

Raleigh, NC · On-site

$14.50 - $17.25/hr

We will get you up to speed quickly with our online training and learning materials. The primary ... Build and maintain professional relationships with store management and personnel. * Unload/load ...

New

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All JobsOnline Reputation Manager JobsOnline Reputation Manager Jobs in Raleigh, NC

Online Reputation Manager information

See Raleigh, NC salary details

$9.4K

$68.8K

$118.5K

How much do online reputation manager jobs pay per year?

As of Jun 30, 2026, the average yearly pay for online reputation manager in Raleigh, NC is $68,810.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,700.00 and $95,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Online Reputation Manager, and why are they important?

To thrive as an Online Reputation Manager, you need expertise in digital marketing, content creation, SEO, and analytics, often supported by a degree in marketing, communications, or a related field. Familiarity with social media management tools, review platforms, Google Alerts, and reputation monitoring software is essential. Strong problem-solving, crisis management, and communication skills help you effectively address negative feedback and build positive brand sentiment. These skills are crucial for maintaining and enhancing a company's public image, which directly impacts customer trust and business success.

What is the salary of online reputation management?

The salary for an Online Reputation Manager typically ranges from $50,000 to $100,000 annually, depending on experience, location, and the size of the organization. Professionals in this role often have skills in digital marketing, social media management, and reputation monitoring tools.

What is an online reputation manager?

An online reputation manager is a professional responsible for monitoring, influencing, and maintaining a positive online image for individuals or organizations. They use tools like search engine optimization, social media management, and content creation to address negative feedback and promote favorable information. This role often requires skills in communication, analytics, and familiarity with reputation management software.

What is the highest demand online job?

Online reputation management is a growing field with high demand, especially for professionals skilled in social media, content creation, and digital marketing. Roles often require knowledge of SEO, online analytics, and reputation monitoring tools, and they can be performed remotely across various industries.

How does an Online Reputation Manager typically collaborate with other departments within an organization?

Online Reputation Managers often work closely with teams such as marketing, public relations, customer service, and legal to ensure a unified brand message and effective response to online feedback. They coordinate with marketing to create proactive campaigns, consult with PR on crisis management strategies, and collaborate with customer service to address and resolve negative reviews or comments. This cross-functional collaboration helps maintain a consistent online presence and quickly addresses potential reputation risks.

What does an Online Reputation Manager do?

An Online Reputation Manager is responsible for monitoring, influencing, and maintaining the public perception of a person or organization on the internet. Their tasks typically include managing social media profiles, responding to reviews or comments, developing strategies to improve a brand’s online image, and addressing any negative content that could harm the reputation. They may also work on search engine optimization (SEO) to ensure positive information appears prominently in search results. Their goal is to build and protect a positive digital presence for their clients or company.

How much does a reputation manager make?

A reputation manager's salary typically ranges from $50,000 to $100,000 annually, depending on experience, location, and the size of the organization. Senior or specialized roles may earn higher salaries, especially with skills in social media management and online monitoring tools.
What are popular job titles related to Online Reputation Manager jobs in Raleigh, NC? For Online Reputation Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Online Reputation Manager jobs in Raleigh, NC look for? The top searched job categories for Online Reputation Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Online Reputation Manager jobs? Cities near Raleigh, NC with the most Online Reputation Manager job openings:
Online Reputation Manager jobs near you
Manager of Scaled Customer Success

Manager of Scaled Customer Success

Steer

Raleigh, NC • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.

Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile.

About the Role
As the Manager of Scaled Customer Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to our high-volume Scaled segments. Reporting to the Director of Customer Success, you will be the bridge between personalized relationship management and digital-first automation. Your mission is to professionalize our CS operations by building a unified "Account Health" framework that works for every customer, regardless of size. You will lead a supportive, high-trust team and provide the strategic structure needed to turn "crowdsourced" Slack knowledge into repeatable, data-driven playbooks that drive global retention.

You Are

  • You understand that an Enterprise lead needs a different "touch" than a high-volume user, and you know how to build systems for both.
  • You don't wait for a clean dashboard; you dive into the data to find the trends, churn risks, and expansion opportunities yourself.
  • You can coach a CSM through a high-stakes executive presentation one hour and help them optimize an automated email sequence the next.
  • You thrive in the "grey area." You see messy data and ambiguous processes as a puzzle to solve rather than a roadblock.


You Will

  • Segment the Strategy: Define and iterate on the engagement models for our Enterprise (high-touch) and Scaled (tech-touch) tiers to maximize efficiency.
  • Build the Health Engine: Develop a standardized Account Health Scoring system that identifies risk across the entire 1,000+ account base.
  • Operationalize the "Hive-Mind": Transition the team from informal Slack-based collaboration to a structured internal knowledge base and formal playbooks.
  • Drive Proactive Retention: Move the team away from reactive "firefighting" by using leading indicators to trigger outreach before a customer is at risk.
  • Mentor & Measure: Manage the day-to-day performance of the CS team, using clear KPIs to drive accountability and professional growth.

You Have


Must Have:

  • Leadership Experience: 2+ years of experience managing a Customer Success team (or 4+ years as a Senior/Lead CSM ready for the next step).
  • Versatile CS Background: Proven experience managing both high-touch Enterprise accounts (QBRs, multi-stakeholder navigation) and Scaled/Digital segments (automation, mass communication).
  • Analytical Proficiency: Experience using data (CRM, BI tools, or Excel) to track health, predict churn, and report on team performance.
  • Systems Thinking: Ability to design processes that scale; you've successfully implemented a new tool, workflow, or playbook in the past.
  • High Emotional Intelligence: A coaching-first management style that fits our supportive, collaborative culture.

Nice to Have:

  • Technical Literacy: Ability to work with advanced data visualization tools.
  • CS Ops Familiarity: Experience selecting or implementing a CS Platform (e.g., Gainsight, Vitally, ChurnZero).
  • Experience with the automotive industry

Interview Process

1. Initial Screen - 30min

2. Hiring Manager Interview - 60min

3. Case Study Assessment - 45min

Problem Solving Exercise - 60min

4. Cross-Functional Interview - 30min

*We also require completion of the Wonderlic Assessment before the end of the process. This is done independently and takes about 20-30min.

*We also require completion of the Wonderlic Assessment before the end of the process. This is done independently and takes about 20-30min.


We Offer

  • 100% remote work environment
  • Medical, Dental and Vision insurance within 30 days
  • 100% employer-paid medical insurance
  • Equity package
  • Flexible PTO with 15 days minimum
  • Generous Parental Leave
  • FSA and HSA options
  • 401(k)
  • Growth & Wellness Stipend
  • WFH Equipment
  • Chance to work with the latest technology
  • A collaborative, high ownership culture
  • Opportunities for development and career growth

Why Join Steer?

At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence.

Here, you'll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.

Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work.


We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.

Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.