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Online Learning Specialist

New York, NY · On-site

$58/hr

Support and contribute to initiatives to improve workflow and efficiency * Collaborate with other Online Learning members to evaluate digital tools and emerging technologies for instructional ...

Taylor University

Online Learning Faculty

Upland, IN · On-site +1

Engage in regular and substantive interaction with students, provide timely and meaningful feedback, support student success, and maintain a positive and inclusive online learning environment.

Internationalschools

Experience in learning support, preferably in an educational setting. Relevant certifications or ... All post holders are subject to appropriate vetting procedures, including an online due diligence ...

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How much do online learning support jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for online learning support in the United States is $24.47, according to ZipRecruiter salary data. Most workers in this role earn between $9.62 and $25.00 per hour, depending on experience, location, and employer.

What is an Online Learning Support job?

An Online Learning Support job involves assisting students, instructors, or organizations with online learning platforms, resources, and technical issues. Responsibilities may include troubleshooting technical problems, providing guidance on course navigation, and ensuring learners have access to necessary materials. This role helps enhance the online learning experience by offering technical and administrative support.

What does a typical day look like for someone in Online Learning Support?

A typical day in Online Learning Support involves assisting students and instructors with accessing course materials, troubleshooting technical problems, and answering questions about the LMS or other e-learning tools. You may also conduct virtual orientations, create or update help guides, and collaborate with instructors to improve online content delivery. The role often requires managing multiple requests through chat, email, or ticket systems and prioritizing urgent issues. This position offers a dynamic and collaborative environment, with opportunities to gain skills in educational technology and customer service while working closely with both students and faculty.

What are the key skills and qualifications needed to thrive in the Online Learning Support position, and why are they important?

To thrive as an Online Learning Support specialist, a strong background in educational technology, instructional support, and familiarity with digital learning platforms is typically required. Proficiency with Learning Management Systems (LMS) like Canvas or Moodle, video conferencing tools, and basic troubleshooting of common technical issues is essential. Exceptional communication, patience, and problem-solving skills help individuals effectively assist students and educators in virtual environments. These abilities are crucial to ensuring smooth learning experiences and maximizing engagement and success in online courses.

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Online Learning Support jobs near you
Infographic showing various Online Learning Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, 1% Temporary, and 1% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $50,902 per year, or $24.5 per hour.
Support Specialist, Online Learning & Academic Technology

Support Specialist, Online Learning & Academic Technology

Tri-C

Cleveland, OH

Other

Re-posted 15 days ago

Job description

SUMMARY

 The Online Learning & Academic Technology Support Specialist provides technology support for faculty and students, College-wide training for online technologies, and is part of the internal College-wide OLAT Help Desk team. The Online Learning & Academic Support Specialist will use specialized knowledge to provide technical assistance in learning management system (LMS) administration, Level 2 and Level 3 help desk liaison support, and institutional online content management to the College.  This position coordinates and completes technical assignments related to the Level 2 Help Desk (LMS and academic technology issues) by working closely with the Online Learning and Academic Technology (OLAT) staff, faculty and administrative departments, and students to promote faculty and student success.

ESSENTIAL FUNCTIONS

  •  Resolves Level 2 (L2) and Level 3 (L3) Help Desk tickets for the College's Learning Management System (LMS), Blackboard Learn, and D2L's Brightspace within the Helpdesk queues
  •  Assists the OLAT staff by testing and troubleshooting academic technology issues
  •  Collaborates with LMS administrators, project manager, instructional designers, the lecture capture administrator and the Learning Excellence team to resolve Level 2 LMS, Mediasite, and other academic technology issues
  •  Conducts research relative to LMS and other academic technology problems and usage
  •  Uses SmartView to keep accurate records of all interactions concerning Help Desk issues
  •  Creates, refines, and contributes to articles, support documentation and videos as needed for L2 Help Desk usage and Mediasite channels
  •  Acts as the first point of contact for Help Desk-related emergencies and college-wide LMS and Academic Technology issues, and works with the Executive Director to assist with college-wide communications
  •  Serves as the technical liaison with third-party related academic software/technology when L2 Desk issues arise
  •  Organizes, creates and maintains the department Knowledge Base (KB), including overseeing the updating and standardization of all articles/items
  •  Assists LMS administrators with analyzing logs, outage research and testing, and other tasks as needed
  •  Assists with the tracking of support ticket data to provide summaries and recommendations for improved support
  •  Responds to technical questions from olat@tri-c.edu and other team email addresses
  •  Provides help desk support for faculty and students for D2L's Brightspace and other academic technologies
  •  Assists in facilitating online technology process workshops for faculty, program managers, faculty coordinators and deans both face-to-face and virtually
  •  Assists in the creation, training, and deployment of asynchronous/synchronous learning support resources for faculty and students in a variety of delivery modes
  •  Implements and evaluates the success of solutions, and OLAT's faculty and student support programs
  •  Collaborates with ITS, faculty development, instructional design, and student services areas to identify training gaps and provide training for faculty and students on the use of the College's academic technologies
  •  Creates digital forms for OLAT using Survey Monkey or MS Forms
  •  Serves on college-wide committees, work groups, taskforces, etc.
  •  Performs other duties as assigned

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