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How much do online learning support jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for online learning support in Michigan is $21.33, according to ZipRecruiter salary data. Most workers in this role earn between $8.37 and $21.78 per hour, depending on experience, location, and employer.

What is an online learning support?

An Online Learning Support job involves assisting students, instructors, or organizations with online learning platforms, resources, and technical issues. Responsibilities may include troubleshooting technical problems, providing guidance on course navigation, and ensuring learners have access to necessary materials. This role helps enhance the online learning experience by offering technical and administrative support.

What does an online learning support do?

A typical day in Online Learning Support involves assisting students and instructors with accessing course materials, troubleshooting technical problems, and answering questions about the LMS or other e-learning tools. You may also conduct virtual orientations, create or update help guides, and collaborate with instructors to improve online content delivery. The role often requires managing multiple requests through chat, email, or ticket systems and prioritizing urgent issues. This position offers a dynamic and collaborative environment, with opportunities to gain skills in educational technology and customer service while working closely with both students and faculty.

What are the key skills and qualifications needed to thrive in online learning support?

To thrive as an Online Learning Support specialist, a strong background in educational technology, instructional support, and familiarity with digital learning platforms is typically required. Proficiency with Learning Management Systems (LMS) like Canvas or Moodle, video conferencing tools, and basic troubleshooting of common technical issues is essential. Exceptional communication, patience, and problem-solving skills help individuals effectively assist students and educators in virtual environments. These abilities are crucial to ensuring smooth learning experiences and maximizing engagement and success in online courses.

What are popular job titles related to Online Learning Support jobs in Michigan?

For Online Learning Support jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Online Learning Support jobs in Michigan look for?

The top searched job categories for Online Learning Support jobs in Michigan are:

Online Learning Support jobs near you
Infographic showing various Online Learning Support job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 22% Part Time, 2% Temporary, 5% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $44,366 per year, or $21.3 per hour.

Online Learning Solutions Specialist

Ann Arbor, MI • On-site

Washtenaw Community College
Colleges, Universities, and Professional Schools • 1 - 5K employees
Learn more about Washtenaw Community Collegeexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Posting Details
Posting Details (Default Section)
Posting Number:
0603925
Position Title:
Online Learning Solutions Specialist
Position is:
Temporary full-time (general fund)
Position Type:
Staff Position (Full Time/Part Time)
Department/Ofc.:
Instruction
Position Description:
Picture Yourself here!
Why Join WCC?
  • An inclusive, welcoming environment for our students, faculty & staff
  • Generous Paid Time Off
  • Affordable & Comprehensive Health, Dental, Life & Vision Insurance
  • 4:1 Employer Match for Retirement
  • WCC Tuition paid for you AND your dependents
  • Tuition reimbursement for colleges outside WCC
  • Check our Total Rewards here

Position Summary:
The Online Learning Solutions Specialist serves as the primary technical support specialist within the Center for Interactive Teaching & Learning (CiTL), focusing on responding to and resolving support tickets related to Canvas Learning Management System (LMS) and its integrated academic technologies. This position works closely with the part-time Faculty Online Support staff, performing similar duties at a higher level, and assumes responsibility for tracking, resolving, and reporting on complex and recurring issues. The role contributes to a high-quality teaching and learning experience by ensuring the reliability and effectiveness of academic technologies used across all course modalities.
Essential Job Duties and Responsibilities:
  • Respond to Faculty Help tickets and serve as the primary responder to escalated Tier 3 support tickets, addressing complex technical and instructional technology issues related to Canvas LMS and integrated tools.
  • Track, analyze, and report on trends and recurring issues in support tickets, recommending solutions and process improvements.
  • Provide advanced support, configuration assistance, and troubleshooting for Canvas-integrated academic technologies, including Student Opinion Questionnaires (SOQs), online proctoring solutions, and other tools used in online teaching and assessment.
  • Collaborate with part-time Faculty Online Support staff to ensure timely and effective resolution of faculty and student support needs.
  • Assist in monitoring, maintaining, and documenting processes for Canvas and related tools to ensure quality and consistency across courses.
  • Communicate regular updates on support trends, common issues, and opportunities for training or system improvement to the Director of Online Technologies.
  • Provide internal documentation and guidance for faculty and support teams regarding Canvas processes, tool usage, and best practices.
  • Support accessibility and compliance initiatives by reviewing course sites and tools for ADA, WCAG, and Universal Design for Learning (UDL) standards.
  • Participate in semester readiness processes, including preparation and maintenance of online course sites and configurations.
  • Stay current with emerging instructional technology trends, making recommendations for improvements or new tools as appropriate.
  • Participate in team, departmental, and division meetings, and contribute to a collaborative and responsive support environment
  • Perform other duties as assigned.
  • Utilize technology, including AI-enabled tools and software where appropriate, to support the effective performance of assigned duties, enhance productivity, improve communication and information management, support decision-making, and other responsibilities, while ensuring compliance with confidentiality requirements, institutional policies, procedures, and applicable regulations.

Minimum Qualifications:
Minimum Required Knowledge, Skills and Abilities:
  • Bachelor's degree or higher and at least one (2) years of experience supporting instructional technologies or academic systems, or equivalent combination of education and experience.
  • Proficiency in administering and supporting LMS, preferably Canvas, and their integrated tools.
  • Demonstrated technical troubleshooting skills and ability to resolve complex LMS and integration issues.
  • Experience in helpdesk or customer support, including resolving escalated issues effectively.
  • Availability to work one (1) weekend day per week as part of a standard schedule.
  • Working knowledge of ADA, UDL, and federal compliance requirements related to online learning environments.
  • Strong interpersonal, communication, and active listening skills with a commitment to excellent customer service.
  • Ability to document procedures clearly and train others as needed.
  • Ability to work independently and collaboratively, managing multiple priorities with accuracy and attention to detail.
  • Flexibility to occasionally adjust work hours to meet institutional needs.
  • Ability to use workplace technology relevant to the position, including the capacity to learn and appropriately leverage emerging AI-supported tools. Ability to assess the accuracy and reliability of AI-generated content, maintain confidentiality, and apply sound judgment and ethical practices in the use of technology.

Preferred Qualifications:
Additional Preferred Qualifications:
  • Master's degree in information technology or a related IT field
  • Experience directly supporting higher education faculty with online instructional technology.
  • Familiarity with tools such as Honorlock (or similar online proctoring), SOQs (e.g., Explorance Blue), and other educational technologies.
  • Understanding of higher education teaching and learning practices, particularly in online and hybrid formats.
  • Knowledge of APIs and LTIs, ability to evaluate their impact on LMS performance and user experience.
  • Experience developing and presenting clear, actionable data and reports for college leadership.

Posting Date:
09/08/2026
Closing Date:
09/13/2026
Open Until Filled
No
Special Instructions to Applicants:
Our college strives to make a positive difference in people's lives through accessible and excellent educational programs and services.
Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.
Washtenaw Community College is an Equal Opportunity Employer.
Salary/Hourly Rate:
$58,510 - $64,361
Salary Comments:

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