Online Document Processing Jobs in Tennessee (NOW HIRING)

About Us

Bank of Frankewing has been a trusted local financial resource, proudly serving our community with integrity and dedication. As a family-oriented institution, we prioritize building long-lasting relationships and creating a supportive work environment for our employees. With a legacy of service and commitment, we continue to provide personalized banking solutions that meet the needs of our customers and offer a great place to grow your career.

We’re seeking a ROCKSTAR Deposit Operations Specialist, who will play a key role in managing the day-to-day operational processes related to deposits at the bank. Ensuring efficient and accurate document processing, maintenance of customer information, and provide high-quality customer service to both internal and external customers. This role also involves supporting the operations team in achieving departmental goals and assisting with compliance-related tasks.

Key Responsibilities:

• Document Management: Efficiently identify, scan, and index deposit documents into the FCM system, ensuring that each document is accurately linked to the correct customer and account.
• Email Document Processing: Manage and index documents received via the Deposit Operations email. Forward specific documents (e.g., debit card disputes, cash management forms, operational documents) to the appropriate personnel.
• Customer Maintenance Review: Regularly review deposit and customer maintenance forms in BNControl to ensure that account updates are completed correctly and all necessary information is provided.
• New Customer Verification: Review the daily New Customer Report to ensure proper documentation is included for customer due diligence (e.g., identification, address, email, citizenship).
• Account Documentation Review: Review daily customer maintenance reports to confirm that appropriate documentation is collected and that correct changes are made in HORIZON.
• Safe Deposit Box Accounts: Manage the review process for new safe deposit box accounts and related maintenance changes.
• Exception Audits: Maintain accurate audits for any discrepancies or missing documentation, ensuring that all records are up to date and compliant with internal policies.
• Cross-Department Assistance: Collaborate with other team members in the Deposit Operations department to ensure smooth operations and address any operational challenges.
• Audit Report Preparation: Assist in preparing monthly and quarterly audit reports for committee meetings, ensuring all information is accurate and up to date.
• Compliance Training: Stay up to date with required BSA (Bank Secrecy Act) Compliance training to ensure adherence to industry regulations and bank policies.

Core Competencies:

• Customer & Team Interaction: Demonstrate a friendly, courteous, and professional attitude when interacting with customers and colleagues, contributing to a positive work environment.
• Confidentiality: Handle all customer and employee information with the utmost confidentiality and in compliance with regulatory requirements.
• Attention to Detail: Maintain a strong focus on accuracy and quality in all aspects of the role, ensuring high standards of work are consistently met.
• Efficiency & Productivity: Consistently produce work that meets or exceeds performance expectations and adheres to deadlines.
• System Proficiency: Effectively use systems, tools, and resources to maximize potential and enhance job performance.
• Technical Literacy: Demonstrate competency in using applications and technologies essential for the role, including online tools, browsers, and digital communication platforms.
• Adaptability & Feedback Acceptance: Be receptive to feedback and redirection, applying it constructively to improve performance and workflows.

Digital Skills:

• Productivity Tools: Proficient in Microsoft Word, Excel, Outlook, and other digital tools required for the role. Comfortable with dual monitors, chat systems, screen sharing, and digital security precautions.
• Internet Skills: Skilled in using the internet, online forms, search engines, and digital tools to access, manage, and share information efficiently.
• Application Learning: Willingness and ability to quickly learn new applications and technologies as they are introduced.

Education and Experience:

Education: High school diploma or equivalent required.

Experience: 1-2 years of experience in banking or a related field preferred. Alternatively, equivalent experience and education will be considered.

Knowledge: Familiarity with banking operations, document management systems, and regulatory compliance requirements is a plus.

Why Join Us?

Be part of a mission-driven organization that makes a difference.

ork alongside dynamic leaders and visionary board members.

Enjoy opportunities for professional growth and development.

Join a trusted, community-oriented institution with a legacy of 103 years in banking.

Ready to Join Our Team?

If you’re ready to take on this pivotal role and make an impact, we’d love to hear from you! Please send your resume and a brief cover letter explaining why you’re the ROCKSTAR we need to bhaywood@thebof.com.