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Online Customer Service Rep Jobs in Rochester, NY

Martinizing

Customer Service Representative

Fairport, NY · On-site

$15.25 - $20.75/hr

DESCRIPTION Martinizing Dry Cleaning is looking for energetic, outgoing Customer Service Reps! Martinizing Dry Cleaning, a nationally leading company in the dry cleaning industry, is growing its ...

Martinizing

Customer Service Representative

Fairport, NY · On-site

$15.25 - $20.75/hr

DESCRIPTION Martinizing Dry Cleaning is looking for energetic, outgoing Customer Service Reps! Martinizing Dry Cleaning, a nationally leading company in the dry cleaning industry, is growing its ...

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All JobsOnline Customer Service Rep JobsOnline Customer Service Rep Jobs in Rochester, NY

Online Customer Service Rep information

See Rochester, NY salary details

$9

$18

$26

How much do online customer service rep jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for online customer service rep in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What does an online customer service rep do?

An Online Customer Service Representative assists customers through digital channels such as email, live chat, and social media. Their main duties include answering customer inquiries, resolving issues, processing orders, and providing product or service information. They act as the bridge between the company and its customers, ensuring a positive experience and maintaining customer satisfaction. This role requires excellent communication skills, patience, and the ability to handle multiple tasks simultaneously.

What are the key skills and qualifications needed to thrive as an online customer service rep?

To thrive as an Online Customer Service Rep, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is common in this role. Patience, active listening, and a customer-centric attitude make someone stand out in this position. These skills and qualities are crucial for efficiently resolving customer issues, maintaining satisfaction, and supporting company reputation in a digital environment.

What are some common challenges faced by online customer service reps and how are they typically addressed?

Online Customer Service Reps often encounter challenges such as handling high volumes of inquiries, navigating difficult customer interactions, and managing multiple communication channels simultaneously. To address these, employers typically provide robust training in conflict resolution, time management, and the use of customer relationship management (CRM) systems. Additionally, most teams foster a supportive environment where reps can escalate complex issues to supervisors and collaborate with colleagues for solutions. Regular feedback sessions and access to knowledge bases also help reps stay effective and confident in their roles.

What is the difference between Online Customer Service Rep vs Call Center Agent?

AspectOnline Customer Service RepCall Center Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote or office-based, primarily online communicationCall centers, often office-based, handling phone calls
Industry UsageRetail, tech support, e-commerce, service industriesTelecommunications, insurance, banking, customer support
Search & Comparison IntentYesYes

Online Customer Service Reps primarily communicate via chat, email, or online platforms, focusing on digital interactions. Call Center Agents handle customer inquiries mainly through phone calls, often in a call center setting. While both roles require strong communication skills and customer service experience, their work environments and communication methods differ. Understanding these differences helps job seekers find roles that match their skills and preferences.

Can you work from home as an online customer service representative?

Yes, many online customer service representatives work remotely from home, using computers and communication tools like chat, email, or phone to assist customers. Employers often require reliable internet access and may provide training on specific software or platforms.

What are the most commonly searched types of Customer Service Rep jobs in Rochester, NY?

The most popular types of Customer Service Rep jobs in Rochester, NY are:

What are popular job titles related to Online Customer Service Rep jobs in Rochester, NY?

For Online Customer Service Rep jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Online Customer Service Rep jobs in Rochester, NY look for?

The top searched job categories for Online Customer Service Rep jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Online Customer Service Rep jobs?

Cities near Rochester, NY with the most Online Customer Service Rep job openings:

Online Customer Service Rep jobs near you
Infographic showing various Online Customer Service Rep job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Customer Service Representative

Raymour & Flanigan

Rochester, NY • On-site

$17/hr

Other

Medical, Retirement

This job post has expired 2 days ago. Applications are no longer accepted.

Raymour & Flanigan rating

6.3

Company rating: 6.3 out of 10

Based on 51 frontline employees who took The Breakroom Quiz

39th of 63 rated furniture retailers

Job description

Who we are:
With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!
Customer Service Representative
Hourly pay rate: $17.00
Schedule needed: 40 hours per week
What you'll do:
As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.
What we need from you is:
  • Consistently to provide genuine, friendly, personable and professional service.
  • Effective communication, interpersonal and organizational skills in person and on the phone.
  • Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
  • Proactively resolve escalated customer issues.
  • Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
  • Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

We can't wait to get to know you!
For a more detailed look into this role click here
or copy and paste the following link if using a mobile device
https://recruiting.adp.com/portal-upload/RMPOD3WebDocument/2024/6/clientdata_1147511/4/1555/acc87ee8-b0cc-448a-ad13-6442429c04d7.pdf
Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.
Raymour & Flanigan proudly supports a drug and smoke free work environment.ip Management)

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