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Online Customer Service Agent Jobs in Racine, WI

CEDAR GILL INC

Be Seen First

Customer Service and Sales Agent

Menomonee Falls, WI · On-site

$45K - $50K/yr

The Customer Service and Sales Agent at Cedar Gill is responsible for meeting directly with small to medium-sized businesses to introduce and support our business solutions. This role blends ...

CEDAR GILL INC

Be Seen First

Customer Service and Sales Agent

Menomonee Falls, WI · On-site

$45K - $50K/yr

The Customer Service and Sales Agent at Cedar Gill is responsible for meeting directly with small to medium-sized businesses to introduce and support our business solutions. This role blends ...

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All JobsOnline Customer Service Agent JobsOnline Customer Service Agent Jobs in Racine, WI

Online Customer Service Agent information

See Racine, WI salary details

$9

$17

$25

How much do online customer service agent jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for online customer service agent in Racine, WI is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $18.70 per hour, depending on experience, location, and employer.

What does an online customer service agent do?

An Online Customer Service Agent assists customers through digital channels such as email, live chat, and social media. Their main duties include responding to inquiries, resolving issues, processing orders, and providing information about products or services. They aim to ensure customer satisfaction and may also handle returns, complaints, and technical support. Effective communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as an online customer service agent?

To thrive as an Online Customer Service Agent, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is often required. Strong interpersonal skills, patience, and adaptability help agents deliver positive experiences and handle challenging interactions. These competencies are essential for resolving customer issues efficiently and maintaining high satisfaction in digital service environments.

How do online customer service agents typically handle high volumes of customer inquiries during peak periods?

During peak periods, Online Customer Service Agents often utilize ticketing systems and prioritization tools to efficiently manage a large number of customer inquiries. Agents may work closely with team leads and use templated responses for common issues, while still personalizing replies as needed. Collaboration with other agents and escalation teams helps ensure that urgent or complex cases are resolved promptly. Time management and adaptability are key skills in maintaining service quality under high demand.

What is the difference between Online Customer Service Agent vs Call Center Representative?

AspectOnline Customer Service AgentCall Center Representative
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar customer service skills, often with call handling training
Work EnvironmentRemote, online platforms, chat/email supportCall centers, inbound/outbound calls, office or remote
Industry UsageRetail, tech, e-commerce, service industriesTelecommunications, insurance, finance, retail
Search/Comparison IntentCustomer support, online service rolesPhone-based customer support roles

Online Customer Service Agents primarily handle customer inquiries via chat or email in a remote setting, focusing on digital communication. Call Center Representatives typically manage customer calls, often in a call center environment, providing support over the phone. Both roles require strong communication skills and customer service experience, but differ mainly in communication channels and work environment.

How to become an online customer service agent?

To become an online customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or tools. Relevant experience in customer support or sales can be beneficial, and some employers may require specific certifications or training. Good internet connectivity and the ability to work flexible hours are also important for remote roles.

What are the most commonly searched types of Customer Service Agent jobs in Racine, WI?

The most popular types of Customer Service Agent jobs in Racine, WI are:

What are popular job titles related to Online Customer Service Agent jobs in Racine, WI?

For Online Customer Service Agent jobs in Racine, WI, the most frequently searched job titles are:

What job categories do people searching Online Customer Service Agent jobs in Racine, WI look for?

The top searched job categories for Online Customer Service Agent jobs in Racine, WI are:

What cities near Racine, WI are hiring for Online Customer Service Agent jobs?

Cities near Racine, WI with the most Online Customer Service Agent job openings:

Online Customer Service Agent jobs near you
Infographic showing various Online Customer Service Agent job openings in Racine, WI as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 2% Contract, and 3% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,437 per year, or $17 per hour.

Customer Service Representative - State Farm Agent Team Member

Eric Casey - State Farm Agent

Wauwatosa, WI • On-site

$50K - $60K/yr

Full-time

Medical, Retirement, PTO

Posted 11 days ago

Job description

Benefits:
  • License reimbursement
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

ABOUT OUR AGENCY:
I opened my agency in 2002 and currently lead a team of two. Before becoming a State Farm agent, I worked in wholesale sales. I've been married for 24 years, have two sons, and enjoy coaching their sports teams. Outside of work, you'll usually find me outdoors or out on the water boating with my family.
Giving back to the community is important to me. Our agency proudly supports local youth sports teams and enjoys investing in the communities we serve.
For our team, we offer health benefits, a 401(k), PTO, paid holidays, licensing reimbursement, and a strong commitment to work-life balance. We believe in supporting our team while creating a rewarding, long-term career.
Our culture is relaxed, family-first, and built on trust. I don't believe in micromanaging—I believe in hiring great people, treating customers the right way, and giving my team the freedom to do their job well. If you're hardworking, dependable, and value both great customer service and work-life balance, we'd love to meet you.
ROLE DESCRIPTION:
As a Customer Service Representative with Eric Casey - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.
RESPONSIBILITIES:
  • Establish customer relationships and follow up with customers, as needed. 
  • Answer customer inquiries and requests.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS:
  • Dedicated to customer service.
  • Strong communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.