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Sr Csr Jobs in Racine, WI (NOW HIRING)

IEWC

Customer Service Representative

New Berlin, WI

$15.75 - $21.25/hr

The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Reporting to the Customer Service Team Lead, this role manages the day to day customer ...

QCHI

Customer Service Representative

West Allis, WI · On-site

$15/hr

The Customer Service Representative opportunity is a full time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

IEWC US

Customer Service Representative

New Berlin, WI · On-site

$15.75 - $21.25/hr

The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Reporting to the Customer Service Team Lead, this role manages the day to day customer ...

GUHRING INC

Customer Service Representative

Brookfield, WI

$15 - $20.50/hr

Customer Service Representative Join the Team at Guhring Inc. Are you someone who enjoys helping customers, solving problems, and keeping things organized in a fast-paced environment? Guhring Inc. is ...

FastSigns

Customer Service Representative

Milwaukee, WI · On-site

$20 - $23/hr

Paid time off FASTSIGNS #300201 is hiring for a Customer Service Representative to join our team! Benefits/Perks: * Competitive Pay * Paid Vacation and Holidays * Performance Bonus * Ongoing Training ...

U-Haul

Customer Service Representative

Grayslake, IL · On-site

$15 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Milwaukee, WI · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

customer service representative

Milwaukee, WI · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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All JobsSr Csr JobsSr Csr Jobs in Racine, WI

Sr Csr information

See Racine, WI salary details

$11

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$32

How much do sr csr jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for sr csr in Racine, WI is $21.64, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $23.89 per hour, depending on experience, location, and employer.

How does a Sr CSR typically collaborate with other departments to resolve customer issues?

As a Senior Customer Service Representative (Sr CSR), you will often serve as a liaison between customers and various internal departments such as sales, technical support, or billing. You may need to escalate complex issues, coordinate with team leads, and ensure that customer concerns are addressed efficiently. Building strong communication channels and maintaining detailed records are crucial for timely resolution. This cross-functional collaboration not only streamlines the customer experience but also helps you develop a broader understanding of company operations.

What are Sr CSRs?

Sr CSRs, or Senior Customer Service Representatives, are experienced professionals who handle complex customer inquiries, resolve escalated issues, and often mentor junior staff. They typically work in call centers, retail, finance, or other industries where customer service is essential. Their responsibilities may include providing advanced support, training new employees, and ensuring high-quality service standards are met. Sr CSRs play a crucial role in maintaining customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a Senior Customer Service Representative, and why are they important?

To excel as a Senior Customer Service Representative, you need strong communication skills, in-depth knowledge of customer service protocols, and typically a high school diploma or equivalent, with several years of relevant experience. Familiarity with CRM software, ticketing systems, and sometimes certifications like HDI or customer service training are commonly required. Excellent problem-solving abilities, patience, and leadership skills help you handle escalated issues and mentor junior staff. These skills ensure efficient resolution of complex customer needs and contribute to team performance and customer satisfaction.
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Sr Csr jobs near you
Senior Customer Service Representative

Senior Customer Service Representative

Charter Manufacturing Company, Inc.

Milwaukee, WI • On-site

$19 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Charter Manufacturing is a fourth-generation family-owned business where our will to grow drives us to do it better. Join the team and become part of our family!
Charter Wire is hiring a Senior Customer Service Representative!
Charter Wire is a leading Tier 1 supplier and manufacturer of Engineered Shaped Wire, Cold Finished Bar, and Cold-Headed and Stamped Components to various industries, including Automotive, Agriculture, Construction, Consumer, Industrial and Oil & Gas. Charter Wire is a member of the Charter Manufacturing family of companies.
This role will provide exceptional service to external customers by working with internal departments to ensure customer requirements are met via effective communication streams and accurate representation in all systems.
Position Details:
  • Location: Charter Wire - Menomonee Valley
  • Hybrid flexibility: 3 days in office, 2 days remote

What you'll need:
  • Associate's Degree or Technical School Diploma or a combination of education and experience.
  • Three plus years' customer service experience.
  • Ability to organize and prioritize requests made from internal and external customers.
  • Ability to solve problems and make sound decisions
  • Excellent verbal and written communication skills.
  • Leadership skills demonstrated in a one-on-one, project, or team setting.
  • Demonstrated ability of setting and achieving individual and project team goals
  • Ability to handle multiple tasks and prioritize simultaneously in a fast-paced environment.
  • Strong analytical skills to gather data from multiple sources and report findings.
  • Strong interpersonal and relationship building skills with internal and external customers.
  • Proficient in the basic features of Microsoft Office products (Word, Excel).
  • Ability to initiate and lead continuous improvements of team/department processes
  • Willingness to travel as needed.

Preferred experience:
  • Bachelor's Degree in Sales/Marketing or a related degree.
  • Three plus years' related-industry experience in sales support or customer service.
  • Experience with ERP systems, preferably Oracle.
  • Experience in an organization with ISO/Quality System Requirements
  • Familiar with Continuous Improvement methodology (e.g. Six Sigma and Lean Manufacturing).
  • Ability to work effectively within a business with multiple manufacturing locations
  • Interest in leading or supervising others
  • Demonstrated ability to proactively follow-up quotes with the outside sales and the customer to earn new business
  • Proficient in the advanced features of Microsoft Office products.

What you'll do:
  • Proactively support the customer order process and maintain accurate information in an ERP system for quotations, inquiries, orders, pricing, lead-times, and daily outgoing shipments ensuring terms and conditions are followed.
  • Provide process training and guidance to other Customer Service Representatives.
  • Provide support in areas such as disposition of nonconforming material and offering alternative solutions to non-standard procedures.
  • Provide accurate order status and clear communication/expectations to customers on production dates.
  • Work closely with shipping to expedite orders to ensure on time delivery expectations are met while minimizing aged inventory.
  • Direct shipping management systems, including creation of pick lists, ASN's, invoices, and other shipping documents. Implement long-term enhancements that provide improvements to the shipment workload and ensure accuracy and sustainability of these processes.
  • Communicate directly with customers at the plant or business level regarding customer scheduling, purchasing and logistics.
  • Manage key customer accounts to stay involved with the order fulfillment process.
  • Develop strong working relationships and collaborate with internal and Field Sales, production planning, operations and other functional areas of the business to meet or exceed customer demands and requirements.
  • Represent the Voice of the Customer to ensure that their requirements are addressed including product specifications, quality objectives, on time delivery, training, etc.
  • Play an intermediary role between internal departments and the customer regarding technical requirements.
  • Resolve customer concerns, issue return-goods authorizations, and initiate credit memos.
  • Lead and/or support Continuous Improvement projects, training, and meeting customer service goals.
  • Communicate to Field Sales and management regarding any notable customer/market activity.
  • Monitor and report the department's key performance indicators.
  • Perform basic analytics for customer communication, including quoting, ordering, scheduling and shipping.

#LI-AF1
#LI-Hybrid
We offer comprehensive health, dental, and vision benefits, along with a 401(k) plan that includes employer matching and profit sharing. Additionally, we offer company-paid life insurance, disability coverage, and paid time off (PTO).

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