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Online Customer Service Agent Jobs in Racine, WI

Customer Service Agent

Milwaukee, WI ยท On-site

$37K - $41K/yr

Customer Service Agent Swift7 Consultants is seeking a professional and customer-focused Customer Service Agent to join our growing team in Milwaukee, WI. In this role, you will serve as a key point ...

Customer Service Agent

Milwaukee, WI ยท On-site

$37K - $41K/yr

... Customer Service Agent to join our growing team in Milwaukee, WI. In this role, you will serve as a key point of contact for customers, providing assistance, resolving inquiries, and ensuring a ...

Customer Service Agent

Milwaukee, WI ยท On-site

$37K - $41K/yr

... Customer Service Agent to join our growing team in Milwaukee, WI. In this role, you will serve as a key point of contact for customers, providing assistance, resolving inquiries, and ensuring a ...

Technical Customer Service Agent Department: Global Services Location: Milwaukee, WI About Formlabs: Do you want to change how the world creates? At Formlabs, we're building the tools that make it ...

Respond within the published Service Level Agreements, and promise to our customers * Log all contacts in cases and provide technical support, diagnosis, and customer education opportunities in an ...

Respond within the published Service Level Agreements, and promise to our customers * Log all contacts in cases and provide technical support, diagnosis, and customer education opportunities in an ...

About the job Online Cruise Booking Agent About Us: We are a travel services company dedicated to ... Deliver outstanding customer service and build lasting client relationships * Stay informed about ...

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Online Customer Service Agent information

See Racine, WI salary details

$9

$17

$25

How much do online customer service agent jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for online customer service agent in Racine, WI is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $18.70 per hour, depending on experience, location, and employer.

What does an online customer service agent do?

An Online Customer Service Agent assists customers through digital channels such as email, live chat, and social media. Their main duties include responding to inquiries, resolving issues, processing orders, and providing information about products or services. They aim to ensure customer satisfaction and may also handle returns, complaints, and technical support. Effective communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as an online customer service agent?

To thrive as an Online Customer Service Agent, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is often required. Strong interpersonal skills, patience, and adaptability help agents deliver positive experiences and handle challenging interactions. These competencies are essential for resolving customer issues efficiently and maintaining high satisfaction in digital service environments.

What is the difference between Online Customer Service Agent vs Call Center Representative?

AspectOnline Customer Service AgentCall Center Representative
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar customer service skills, often with call handling training
Work EnvironmentRemote, online platforms, chat/email supportCall centers, inbound/outbound calls, office or remote
Industry UsageRetail, tech, e-commerce, service industriesTelecommunications, insurance, finance, retail
Search/Comparison IntentCustomer support, online service rolesPhone-based customer support roles

Online Customer Service Agents primarily handle customer inquiries via chat or email in a remote setting, focusing on digital communication. Call Center Representatives typically manage customer calls, often in a call center environment, providing support over the phone. Both roles require strong communication skills and customer service experience, but differ mainly in communication channels and work environment.

How do online customer service agents typically handle high volumes of customer inquiries during peak periods?

During peak periods, Online Customer Service Agents often utilize ticketing systems and prioritization tools to efficiently manage a large number of customer inquiries. Agents may work closely with team leads and use templated responses for common issues, while still personalizing replies as needed. Collaboration with other agents and escalation teams helps ensure that urgent or complex cases are resolved promptly. Time management and adaptability are key skills in maintaining service quality under high demand.
What are the most commonly searched types of Customer Service Agent jobs in Racine, WI? The most popular types of Customer Service Agent jobs in Racine, WI are:
What are popular job titles related to Online Customer Service Agent jobs in Racine, WI? For Online Customer Service Agent jobs in Racine, WI, the most frequently searched job titles are:
What cities near Racine, WI are hiring for Online Customer Service Agent jobs? Cities near Racine, WI with the most Online Customer Service Agent job openings:
Infographic showing various Online Customer Service Agent job openings in Racine, WI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $35,437 per year, or $17 per hour.

Customer Service Agent

Alphabe Insight

Milwaukee, WI โ€ข On-site

$37K - $41K/yr

Other

PTO

Re-posted 17 days ago


Job description

Customer Service Agent

Swift7 Consultants is seeking a professional and customer-focused Customer Service Agent to join our growing team in Milwaukee, WI. In this role, you will serve as a key point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. This position is ideal for individuals who enjoy helping others, communicating effectively, and contributing to a dynamic work environment.

Responsibilities

  • Respond to customer inquiries in a professional and timely manner.
  • Provide accurate information regarding products, services, and company policies.
  • Resolve customer concerns and escalate complex issues when necessary.
  • Maintain detailed and accurate customer records.
  • Collaborate with internal teams to ensure customer satisfaction.
  • Follow established procedures and service standards.
  • Support daily administrative and customer service operations.
  • Build positive relationships with customers through excellent communication.

Qualifications

  • Strong verbal and written communication skills.
  • Excellent customer service and interpersonal abilities.
  • Strong problem-solving and organizational skills.
  • Ability to multitask and prioritize responsibilities effectively.
  • Professional attitude with a customer-first mindset.
  • Basic computer proficiency and ability to learn new systems.
  • Ability to work independently and as part of a team.
  • Strong attention to detail and accuracy.

Additional Information

  • Competitive Salary ($37,000 - $41,000 annually)
  • Career Growth Opportunities
  • Professional Development and Training
  • Supportive and Collaborative Work Environment
  • Stable Full-Time Employment
  • Opportunities for Internal Advancement
  • Skill Development and Career Progression
  • Paid Time Off and Company Benefits Package