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Online Customer Service Agent Jobs in Racine, WI

QC Holdings-LendNation

Customer Service Representative

Racine, WI · On-site

$15 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative LendNation is looking for an energetic, positive Full Time Customer ... States and online in the U.S. under the brands LendNation and 310-Loan in Canada. QCHI provides ...

QPS

Customer Service

Racine, WI · On-site

$24 - $25/hr

Customer Service Wage: $24.00 - $25.00/hour Feeling underpaid or undervalued? This could be the position that you deserve! QPS Employment Group has a great opportunity available in Customer Service ...

QCHI

Customer Service Representative

Racine, WI · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This Customer Service Representative position is a full-time entry-level position that has great ... States and online in the U.S. under the brands LendNation and 310-Loan in Canada. QCHI provides ...

QCHI

Customer Service Representative

Racine, WI · On-site

$15 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This Customer Service Representative position is a full-time entry-level position that has great ... States and online in the U.S. under the brands LendNation and 310-Loan in Canada. QCHI provides ...

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All JobsOnline Customer Service Agent JobsOnline Customer Service Agent Jobs in Racine, WI

Online Customer Service Agent information

See Racine, WI salary details

$9

$17

$25

How much do online customer service agent jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for online customer service agent in Racine, WI is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $18.70 per hour, depending on experience, location, and employer.

What does an online customer service agent do?

An Online Customer Service Agent assists customers through digital channels such as email, live chat, and social media. Their main duties include responding to inquiries, resolving issues, processing orders, and providing information about products or services. They aim to ensure customer satisfaction and may also handle returns, complaints, and technical support. Effective communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as an online customer service agent?

To thrive as an Online Customer Service Agent, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is often required. Strong interpersonal skills, patience, and adaptability help agents deliver positive experiences and handle challenging interactions. These competencies are essential for resolving customer issues efficiently and maintaining high satisfaction in digital service environments.

How do online customer service agents typically handle high volumes of customer inquiries during peak periods?

During peak periods, Online Customer Service Agents often utilize ticketing systems and prioritization tools to efficiently manage a large number of customer inquiries. Agents may work closely with team leads and use templated responses for common issues, while still personalizing replies as needed. Collaboration with other agents and escalation teams helps ensure that urgent or complex cases are resolved promptly. Time management and adaptability are key skills in maintaining service quality under high demand.

What is the difference between Online Customer Service Agent vs Call Center Representative?

AspectOnline Customer Service AgentCall Center Representative
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar customer service skills, often with call handling training
Work EnvironmentRemote, online platforms, chat/email supportCall centers, inbound/outbound calls, office or remote
Industry UsageRetail, tech, e-commerce, service industriesTelecommunications, insurance, finance, retail
Search/Comparison IntentCustomer support, online service rolesPhone-based customer support roles

Online Customer Service Agents primarily handle customer inquiries via chat or email in a remote setting, focusing on digital communication. Call Center Representatives typically manage customer calls, often in a call center environment, providing support over the phone. Both roles require strong communication skills and customer service experience, but differ mainly in communication channels and work environment.

How to become an online customer service agent?

To become an online customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or tools. Relevant experience in customer support or sales can be beneficial, and some employers may require specific certifications or training. Good internet connectivity and the ability to work flexible hours are also important for remote roles.

What are the most commonly searched types of Customer Service Agent jobs in Racine, WI?

The most popular types of Customer Service Agent jobs in Racine, WI are:

What are popular job titles related to Online Customer Service Agent jobs in Racine, WI?

For Online Customer Service Agent jobs in Racine, WI, the most frequently searched job titles are:

What job categories do people searching Online Customer Service Agent jobs in Racine, WI look for?

The top searched job categories for Online Customer Service Agent jobs in Racine, WI are:

What cities near Racine, WI are hiring for Online Customer Service Agent jobs?

Cities near Racine, WI with the most Online Customer Service Agent job openings:

Online Customer Service Agent jobs near you
Infographic showing various Online Customer Service Agent job openings in Racine, WI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $35,437 per year, or $17 per hour.

Insurance Sales Agent - Customer Service

Freeway Insurance

Waukegan, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 4 days ago

Freeway Insurance rating

8.2

Company rating: 8.2 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

143rd of 309 rated insurance

Job description

Our Perks:

  • Unlimited/Uncapped commission
  • Lucrative incentive sales plans, bonuses and sales contests
  • No Cold Calling- We have a high volume of inbound sales leads and walk in traffic
  • Comprehensive paid training and licensing with continuous on-going training and mentorship
  • Recognition culture
  • Comprehensive Benefits package including medical, dental, vision and life insurance
  • Retirement Plan: A 401K plan with a percentage of company-matched contributions
  • Fitness: Discount gym membership to over 12,200 fitness centers and 9,300 on-demand workout videos including a $15 a month reimbursement.
  • Employee Assistance Program: Confidential assistance to you or anyone in your household who is experiencing personal or professional problems — at no cost
  • Extra Perks: Access to disability, hospital indemnity, health advocate program, universal life, critical illness, and accident insurance plans. We even offer pet insurance

Our Company:

Confie and its family of companies - Freeway, Baja, Bluefire & others - is one of the largest privately held insurance brokers in the United States and has been ranked the #1 Personal Lines Leader by the Insurance Journal for the seventh straight year!. With over 800 retail store locations to choose from nationwide, we encourage you to take your career and income potential to new heights! We are proactively looking for bright, talented, and motivated individuals who are goal oriented and excited for career advancement. Come Grow With Us!

What You Will Do:

As an Insurance Agent you will be responsible primarily for the sale of nonstandard auto insurance to new and existing customers.

  • Solicit new business and maintain current business levels in order to achieve or exceed sales production goals.
  • Expand business by proactively building relationships with existing customers to meet the agreed upon production goals.
  • Accurate accounting of all currency transactions as well as timely delivery of deposits to the bank with scanned documentation in agency management system.
  • Connects very quickly; builds and leverages client relationships. Ability to educate and advise the customer on which products best fit their needs

The Perfect Match:

  • Personal Lines or Property and Casualty license preferred (but not required)
  • Bilingual in English and Spanish preferred
  • Sales or customer service experience
  • High School Diploma or GED
  • Ability to build relationships with sales customers
  • Excellent follow-up and multi-tasking skills
  • Ambitious professional motivated by opportunity for advancement
  • Excellent written and verbal communication skills

Insurance Sales
Insurance Agent
Hiring Immediately
Freeway Auto Insurance

As permitted by applicable law and from time-to-time, Confie may use a computer system that has elements of artificial intelligence to help make decisions about your employment, including recruitment, hiring, renewal of employment, or the terms and conditions of your employment. Employees with questions about Confie’s use of these computer systems should contact Human Resources at employeerelations@confie.com  

What Freeway Insurance employees say

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