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Overnight Convergys Customer Service Representative Jobs in Racine, WI

IEWC

Customer Service Representative

New Berlin, WI · On-site

$15.75 - $21.25/hr

Customer Service Representative (CSR) The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Reporting to the Customer Service Team Lead ...

QCHI

Customer Service Representative

Racine, WI · On-site

$16/hr

This Customer Service Representative position is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

QCHI

Customer Service Representative

Racine, WI · On-site

$15 - $20.50/hr

This Customer Service Representative position is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

IEWC

Customer Service Representative

New Berlin, WI

$15.75 - $21.25/hr

The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Reporting to the Customer Service Team Lead, this role manages the day to day customer ...

Iewc Us

Customer Service Representative

New Berlin, WI

$15.75 - $21.25/hr

The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Reporting to the Customer Service Team Lead, this role manages the day to day customer ...

IEWC US

Customer Service Representative

New Berlin, WI · On-site

$15.75 - $21.25/hr

The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Reporting to the Customer Service Team Lead, this role manages the day to day customer ...

IEWC US

Customer Service Representative

New Berlin, WI · On-site

$15.75 - $21.25/hr

The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Reporting to the Customer Service Team Lead, this role manages the day to day customer ...

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Overnight Convergys Customer Service Representative information

See Racine, WI salary details

$9

$17

$25

How much do overnight convergys customer service representative jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for overnight convergys customer service representative in Racine, WI is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What is the difference between Overnight Convergys Customer Service Representative vs Overnight Teleperformance Customer Service Representative?

AspectOvernight Convergys Customer Service RepresentativeOvernight Teleperformance Customer Service Representative
CredentialsHigh school diploma or equivalent, customer service experienceHigh school diploma or equivalent, customer service experience
Work EnvironmentCall centers, remote options, overnight shiftsCall centers, remote options, overnight shifts
Industry UsageMajor client companies, tech, retail, telecomMajor client companies, tech, retail, telecom
Common Search IntentComparison of similar customer service rolesComparison of similar customer service roles

Both Overnight Convergys Customer Service Representatives and Overnight Teleperformance Customer Service Representatives work in call centers, often remotely, during overnight shifts. They typically require similar credentials and serve major clients across industries like tech, retail, and telecom. The main difference lies in the employer and specific client base, but their roles, work environment, and qualifications are quite comparable.

What are popular job titles related to Overnight Convergys Customer Service Representative jobs in Racine, WI?

For Overnight Convergys Customer Service Representative jobs in Racine, WI, the most frequently searched job titles are:

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The top searched job categories for Overnight Convergys Customer Service Representative jobs in Racine, WI are:

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Cities near Racine, WI with the most Overnight Convergys Customer Service Representative job openings:

Overnight Convergys Customer Service Representative jobs near you

Customer Service Representative

IEWC

New Berlin, WI • On-site

$15.75 - $21.25/hr

Other

Re-posted 28 days ago

IEWC rating

9.8

Company rating: 9.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

1st of 425 rated retail wholesalers

Job description

Customer Service Representative (CSR)

The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Reporting to the Customer Service Team Lead, this role manages the day to day customer activities such as customer orders, presale inquiries, and post-sale transactions. The CSR works collaboratively with internal partners applying excellent customer service and communication skills, order management capabilities and system knowledge to support given territories and to meet the daily needs of the customer. As the CSR, you will represent the IEWC brand and value proposition, and become the "face to the customer" in their daily activities.

KEY RESPONSIBILITIES:

  • Manage customer orders timely and to the highest level of accuracy by: Reviewing customer purchase orders (PO); reviewing PO to Customer Material Information (CMI); and entering order into SAP.
  • Respond to all customer inquiries with sense of urgency and first contact resolution.
  • Run back/late order report and collaborate with customers to manage appropriate expectations and proactively resolve problems.
  • Administer customer order changes, expedites, tracking and cancellations.
  • Assist in updating customer and material information promptly in SAP.
  • Administer sample requests from customers and Sales team.
  • Process all incoming emails, calls and faxes promptly and to the highest level of accuracy.
  • Work independently with minimal supervision in a fast paced environment.
  • Contribute to process efficiency and customer experience continuous improvement efforts.
  • Resolve product or service problems by: clarifying customer complaint; determining the cause of the problem, creating a return authorization; providing customer with best solution to solve the problem expediting correction or adjustment and following up to ensure resolution.
  • Work in SAP, Microsoft Word, and Excel.
  • Work with the appropriate Sales person to service the customer on any changes in the Customer Master file.

QUALIFICATIONS:

  • Associates degree or 2+ years of customer service or equivalent job-related experience
  • Strong verbal, listening and written communication skills
  • Working knowledge of Microsoft Office and Excel
  • Ability to work in Windows environment and learn multiple computer applications (SAP, Onenote, Outlook)
  • Ability to conduct problem solving in day-to-day operations
  • Strong time management, multi-tasking and organizational skills
  • Ability to work under pressure and to make decisions autonomously
  • Strong attention to detail in a highly dynamic and changing environment
  • Ability to apply critical thinking and analyze information

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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