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Sr Csr Jobs in Racine, WI (NOW HIRING)

ND Pacaging

Customer Service Representative

Sturtevant, WI · On-site

$15.50 - $21/hr

Job Title: Customer Service Representative Department: Customer Service Reports to: Customer ... Generate order acknowledgments, packing lists, and standard shipping documents. * Assist senior ...

U-Haul

Customer Service Representative

Milwaukee, WI · On-site

$15.75 - $21.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

ND Paper

Customer Service Representative

Sturtevant, WI · On-site

$15.50 - $21/hr

Job Title: Customer Service Representative Department: Customer Service Reports to: Customer ... Generate order acknowledgments, packing lists, and standard shipping documents. * Assist senior ...

Guhring Inc

Customer Service Representative

Brookfield, WI · On-site

$15 - $20.50/hr

Title Customer Service Representative About the Organization Guhring is a world-class manufacturer of round shank cutting tools for the metalworking industry, also a provider of top-quality coating ...

GUHRING INC

Customer Service Representative

Brookfield, WI · On-site

$15 - $20.50/hr

Customer Service Representative Join the Team at Guhring Inc. Are you someone who enjoys helping customers, solving problems, and keeping things organized in a fast-paced environment? Guhring Inc. is ...

Avolta

Customer Service Rep

Milwaukee, WI · On-site

$14.60/hr

Customer Service Rep Location: Milwaukee Airport F&B Advertised Compensation: $14.60 to Summary: The Customer Service Representative is responsible for providing customer assistance in stores by ...

Circle K

Customer Service Representative

Grayslake, IL · On-site

$15.50 - $21.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

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How much do sr csr jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for sr csr in Racine, WI is $21.64, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $23.89 per hour, depending on experience, location, and employer.

What is a Sr CSR?

Sr CSRs, or Senior Customer Service Representatives, are experienced professionals who handle complex customer inquiries, resolve escalated issues, and often mentor junior staff. They typically work in call centers, retail, finance, or other industries where customer service is essential. Their responsibilities may include providing advanced support, training new employees, and ensuring high-quality service standards are met. Sr CSRs play a crucial role in maintaining customer satisfaction and loyalty.

How does a Sr CSR typically collaborate with other departments to resolve customer issues?

As a Senior Customer Service Representative (Sr CSR), you will often serve as a liaison between customers and various internal departments such as sales, technical support, or billing. You may need to escalate complex issues, coordinate with team leads, and ensure that customer concerns are addressed efficiently. Building strong communication channels and maintaining detailed records are crucial for timely resolution. This cross-functional collaboration not only streamlines the customer experience but also helps you develop a broader understanding of company operations.

What are the key skills and qualifications needed to thrive as a Sr CSR, and why are they important?

To excel as a Senior Customer Service Representative, you need strong communication skills, in-depth knowledge of customer service protocols, and typically a high school diploma or equivalent, with several years of relevant experience. Familiarity with CRM software, ticketing systems, and sometimes certifications like HDI or customer service training are commonly required. Excellent problem-solving abilities, patience, and leadership skills help you handle escalated issues and mentor junior staff. These skills ensure efficient resolution of complex customer needs and contribute to team performance and customer satisfaction.

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Customer Service Representative

ND Pacaging

Sturtevant, WI • On-site

$15.50 - $21/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Job Title: Customer Service Representative
Department: Customer Service
Reports to: Customer Service Manager
Location: Sturtevant, WI
Position Summary
The Customer Service Representative I serves as the first point of contact for new and existing customers of the corrugated packaging plant. This entry-level role is responsible for accurately entering orders, responding to routine inquiries, and supporting the order-to-ship process under the guidance of senior CS staff and the scheduling team.
About Us
ND Paper is a leading manufacturer of high-quality pulp, paper, and packaging products in the United States, generating over half a billion dollars in annual sales. As a wholly owned subsidiary of Nine Dragons Paper (Holdings) Limited - the largest containerboard producer in the world - ND Paper is part of a global network committed to excellence and innovation. With two integrated pulp and paper mills in Rumford, Maine and Biron, Wisconsin, a packaging plant in Sturtevant, Wisconsin, and two sheeting facilities in Langhorne, Pennsylvania and Fairmont, West Virginia, the ND Paper family produces nearly one million tons of products annually. Our 1,100 dedicated employees are the heart of our operations, and we are committed to fostering positive work environments where individuals can advance and thrive. At ND Paper, we are investing in our future, and that starts with our staff.
Key Responsibilities & Expected Results:
  • Enter and confirm customer orders accurately into the ERP/order management system.
  • Respond to inbound customer inquiries via phone and email regarding order status, shipping dates, and standard product specifications.
  • Coordinate with scheduling and production on routine order status updates; escalate delays per department protocol.
  • Maintain and update customer account records, contact information, and order history files.
  • Generate order acknowledgments, packing lists, and standard shipping documents.
  • Assist senior CSRs and the CS Manager with data entry, filing, and administrative support tasks.
  • Learn and follow established SOPs for order entry, change orders, and customer communication standards.
  • Support the Sales team by preparing basic quotes for standard SKUs under supervision.
Key Performance Indicators (KPI's)
  • Order Entry Accuracy: Maintain at least 99% accuracy in customer order entry.
  • Customer Response Time: Respond to customer phone and email inquiries within 4 business hours.
  • On-Time Order Processing: Process and confirm customer orders within the same business day whenever possible.
  • Customer Satisfaction: Achieve a customer satisfaction (CSAT) score of 90% or higher based on customer feedback.
  • Documentation Accuracy: Ensure customer account records and order information are updated accurately and promptly.
Qualifications and Skills
Education and Experience
  • High school diploma or GED required; associate's degree or some college coursework preferred.
  • 0-2 years of experience in customer service, order management, or administrative support.
  • Proficiency in Microsoft Office (Excel, Outlook, Word); ERP or order entry system experience is a plus.
  • Clear verbal and written communication skills.
  • Strong attention to detail and ability to manage multiple tasks in a fast-paced manufacturing environment.
  • Team-oriented with a willingness to learn production and packaging basics.
Core Competencies
  • Customer Service Orientation - Delivers courteous, professional, and responsive service while building positive customer relationships.
  • Attention to Detail - Accurately processes customer orders, maintains records, and ensures data integrity.
  • Communication & Collaboration - Communicates effectively with customers and works closely with sales, scheduling, and production teams to support the order-to-ship process.
Success Profile
  • Accurately processes customer orders and maintains detailed customer records with minimal errors.
  • Provides timely, professional, and courteous service by responding promptly to customer inquiries and resolving routine issues.
  • Communicates effectively and collaborates with Sales, Production, and Scheduling to ensure smooth order fulfillment and on-time delivery.
  • Demonstrates strong attention to detail, organizational skills, and the ability to manage multiple priorities in a fast-paced environment.
  • Learns company products, ERP systems, and standard operating procedures quickly while consistently following established processes.
  • Takes initiative, maintains a positive attitude, and contributes to a team-oriented, customer-focused work environment.
Working Conditions
  • Onsite (Office)
Attributes for Success
  • Hard work - tackle each task with determination, passion and creativity; the willingness to put in whatever effort is required to successfully complete the job at hand.
  • Pursuit of Excellence - strive to consistently exceed expectations in our day-to-day work and outperform our competitors in the marketplace, regarding work and company achievements as a collaborative goal with the desire to go above and beyond.
  • Integrity - treat the company and teammates with upmost respect, operating on strong moral codes to drive company values and culture.
  • Sense of Urgency - drive forward each day with speed, agility, and flexibility to capture unrealized opportunities and avoid potential risks for the business.
  • Entrepreneurial Spirit - act like an owner, challenging the status quo, asking the right questions, and actively seeking ways to innovate and improve.
  • Adaptability - be fluid with ND Paper's continuous evolution while driving change in a fast-paced environment, equipped with the ability to acclimate quickly.
  • Servant Leadership - set an example by implementing meaningful leadership with heart, empathy, foresight and stewardship.
ND Paper Benefits
We offer a comprehensive benefits package that includes:
  • Medical, dental, and vision insurance as well as voluntary benefits such as accident insurance, hospital indemnity, and critical illness for you and your family.
  • Financial protection benefits, including life insurance, disability insurance, and business travel accident insurance.
  • Tax advantaged accounts such as Healthcare and Dependent Care Flexible Spending Account (FSA).
  • Paid holidays, personal days, and vacation days to support work-life balance.
  • A 401K retirement plan with a company match and annual fixed contribution
  • Wellness programs with incentives and an on-site clinic available at our Rumford and Biron location.

Enjoy competitive salaries, comprehensive health benefits, and paid time off. Discover more about our benefits and how we support our team by visiting 2026 Benefits. Come be a part of our team and grow with us!
Apply
Please submit your resume, and salary requirements to https://us.ndpaper.com/careers
No unsolicited resumes - ND Paper does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume you submit to us will immediately become the property of ND Paper. If you would like to become a recruiter for ND Paper, please contact us and we will agree in writing to terms and the specific job roles for which you are authorized to recruit.

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