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Online Chat Jobs in Rochester, NY (NOW HIRING)

Paychex

Client Service Representative

West Henrietta, NY · On-site

$20 - $22/hr

Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up on outstanding items to issue completion in compliance with established Service Level Agreements

Pixos Print

Customer Services Specialist

Rochester, NY · On-site

$16.75 - $22.25/hr

Through its Pixos Anytime online web-to-print tool, clients can manage projects, place orders, update text, set variable data, review proofs, and pay for jobs from a single portal. The company ...

New

Walgreens

Photo Specialist

Webster, NY · On-site

$15.50 - $20.75/hr

Processes and fulfills photo, online, and web pickup orders, ensuring accuracy, timeliness to deliver a seamless customer experience. Provides customer support for service offerings, including FedEx ...

Walgreens

Photo Specialist

Canandaigua, NY · On-site

$16.25 - $21.25/hr

Processes and fulfills photo, online, and web pickup orders, ensuring accuracy, timeliness to deliver a seamless customer experience. Provides customer support for service offerings, including FedEx ...

Walgreens

Photo Specialist

Rochester, NY · On-site

$17.50 - $23.25/hr

Processes and fulfills photo, online, and web pickup orders, ensuring accuracy, timeliness to deliver a seamless customer experience. Provides customer support for service offerings, including FedEx ...

Walgreens

Photo Specialist

Webster, NY · On-site

$15.50 - $20.75/hr

... and online order fulfillment. Owns the inventory, organization, and operational readiness of the photo department by maintaining supplies, monitoring inventory levels, and ensuring product and ...

Walgreens

Photo Specialist

Rochester, NY

$16.75 - $22.25/hr

Processes and fulfills photo, online, and web pickup orders, ensuring accuracy, timeliness to deliver a seamless customer experience. Provides customer support for service offerings, including FedEx ...

Walgreens

Photo Specialist

Rochester, NY · On-site

$16.25 - $21.75/hr

Processes and fulfills photo, online, and web pickup orders, ensuring accuracy, timeliness to deliver a seamless customer experience. Provides customer support for service offerings, including FedEx ...

Walgreens

Photo Specialist

Webster, NY · On-site

$15.50 - $20.75/hr

... and online order fulfillment. Owns the inventory, organization, and operational readiness of the photo department by maintaining supplies, monitoring inventory levels, and ensuring product and ...

Walgreens

Photo Specialist

North Chili, NY · On-site

$16 - $21.25/hr

... and online order fulfillment. Owns the inventory, organization, and operational readiness of the photo department by maintaining supplies, monitoring inventory levels, and ensuring product and ...

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Showing results 41-60

All JobsOnline Chat JobsOnline Chat Jobs in Rochester, NY

Online Chat information

See Rochester, NY salary details

$17.3K

$40.1K

$84.9K

How much do online chat jobs pay per year?

As of Sep 3, 2026, the average yearly pay for online chat in Rochester, NY is $40,054.00, according to ZipRecruiter salary data. Most workers in this role earn between $24,700.00 and $42,900.00 per year, depending on experience, location, and employer.

What is an online chat job?

Online chat jobs involve providing customer support, sales assistance, or technical help to clients and customers through live chat platforms on websites or apps. Chat agents respond to inquiries, resolve issues, and guide users in real time, typically using pre-established scripts and guidelines. These positions often require strong written communication skills, multitasking ability, and familiarity with the company's products or services. Many online chat jobs can be performed remotely, making them appealing for those seeking flexible work-from-home opportunities.

What are the key skills and qualifications needed to thrive as an online chat support agent?

To thrive as an Online Chat Support Agent, you need strong written communication skills, quick typing abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Patience, problem-solving skills, and the ability to multitask are standout soft skills in this role. These competencies ensure timely, accurate support that enhances customer satisfaction and loyalty in digital service environments.

What are some common challenges faced by online chat support representatives, and how can they be managed effectively?

Online chat support representatives often face challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and quickly accessing accurate information to resolve issues. Effective time management, active listening, and familiarity with knowledge bases or support tools are essential for success. Many teams provide robust training and ongoing support to help representatives develop these skills, and collaboration with supervisors or technical experts is encouraged when complex issues arise.

What is the difference between Online Chat vs Customer Service Representative?

AspectOnline ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in communication and product knowledgeHigh school diploma or equivalent; often additional customer service training
Work EnvironmentRemote or on-site; digital platform-basedOn-site or remote; call centers, retail, or office settings
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, banking, and service industries

Online Chat roles focus on digital communication via chat platforms, requiring quick typing skills and product knowledge. Customer Service Representatives handle a broader range of customer interactions, including phone, email, and in-person support. Both roles require strong communication skills, but Online Chat positions are more specialized for online interactions, while Customer Service Representatives often manage multi-channel support.

How to become an online chat agent?

To become an online chat agent, candidates typically need good communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.

What are the most commonly searched types of Chat jobs in Rochester, NY?

The most popular types of Chat jobs in Rochester, NY are:

What are popular job titles related to Online Chat jobs in Rochester, NY?

For Online Chat jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Online Chat jobs in Rochester, NY look for?

The top searched job categories for Online Chat jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Online Chat jobs?

Cities near Rochester, NY with the most Online Chat job openings:

Online Chat jobs near you
Infographic showing various Online Chat job openings in Rochester, NY as of August 2026, with employment types broken down into 63% Full Time, 33% Part Time, 1% Temporary, and 3% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $40,054 per year, or $19.3 per hour.

Client Service Representative

Paychex

West Henrietta, NY • On-site

$20 - $22/hr

Full-time

Medical, Retirement, PTO

Re-posted 2 days ago

Paychex rating

7.3

Company rating: 7.3 out of 10

Based on 176 frontline employees who took The Breakroom Quiz

237th of 500 rated business services

Job description

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.
Overview
Under a significant level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.
Responsibilities
  • Delivers quality service to Paychex clients via phone, email, chat, and other avenues
  • Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
  • Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
  • Develops and maintains a basic working knowledge of one or more Paychex products
  • Performs data input, maintaining strong prioritization and organization
  • Documents all client interactions

Qualifications
  • Bachelor's Degree - Preferred

Compensation
In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $20.00 - $22.00 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Live the Paychex Values
  • Act with uncompromising integrity.
  • Provide outstanding service and build trusted relationships.
  • Drive innovation in our products and services and continually improve our processes.
  • Work in partnership and support each other.
  • Be personally accountable and deliver on commitments.
  • Treat each other with respect and dignity.

    • What's in it for you?
    • We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
    • We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
    • We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
    • We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
    • We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

      • Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.
      Not sure if you meet every requirement?
      At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.
      Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.

    What Paychex employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

    Paychex logo

    About Paychex

    Sourced by ZipRecruiter

    Consult with America's businesses, leveraging Paychex key referral channels and partnerships to educate stakeholders on our services, and provide consultative solutions to increase market share and drive revenue.

    Industry

    Human resources consulting services

    Company size

    10,000+ Employees

    Headquarters location

    Rochester, NY, US

    Year founded

    1971

    Social media

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