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Remote Chat Jobs in Rochester, NY (NOW HIRING)

Quora

iOS Engineer -Remote

Geneseo, NY · Remote

$166.68K - $191.40K/yr

Poe: a platform providing millions of global users with one place to chat, explore and build with a ... remote work reimbursement, paid time off, employee assistance programs, and more. Benefits are ...

Quora

iOS Engineer -Remote

Rochester, NY · Remote

$166.68K - $191.40K/yr

Poe: a platform providing millions of global users with one place to chat, explore and build with a ... remote work reimbursement, paid time off, employee assistance programs, and more. Benefits are ...

Quora

AI Automation Engineer -Remote

Geneseo, NY · On-site +1

$202.38K - $234.20K/yr

Poe: a platform providing millions of global users with one place to chat, explore and build with a ... remote work reimbursement, paid time off, employee assistance programs, and more. Benefits are ...

Quora

AI Automation Engineer -Remote

Rochester, NY · On-site +1

$202.38K - $234.20K/yr

Poe: a platform providing millions of global users with one place to chat, explore and build with a ... remote work reimbursement, paid time off, employee assistance programs, and more. Benefits are ...

Next Insurance

Senior Claims Advocate

Rochester, NY · On-site +1

$81K - $123K/yr

Office location (Remote) NEXT's mission is to help entrepreneurs thrive. We're doing that by ... Please note, we do not ask for sensitive information via chat, text, or social media, and any email ...

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How much do remote chat jobs pay per hour?

As of May 29, 2026, the average hourly pay for remote chat in Rochester, NY is $23.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.15 and $25.84 per hour, depending on experience, location, and employer.

What Are Remote Chat Jobs?

Remote chat jobs involve providing customer service or support via a chat application. Your job duties in this online job vary slightly depending on the type of support that you provide. A customer service representative works to answer questions and help customers with basic troubleshooting, ordering products or services, or technical issues. You can perform your responsibilities in a remote location using a virtual chat application. If you are unable to assist the customer or client, you refer them to other employees. Remote chat agents either work for a single employer or different companies on a freelance basis.

What are the key skills and qualifications needed to thrive as a Remote Chat Support Representative, and why are they important?

To thrive as a Remote Chat Support Representative, you need excellent written communication skills, fast typing abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Strong problem-solving, patience, and the ability to multitask effectively are essential soft skills for this role. These skills and qualities are crucial for delivering prompt, accurate, and empathetic support to customers in a virtual environment.

What are some common challenges faced by remote chat support agents and how can they be addressed?

Remote chat support agents often face challenges such as handling multiple conversations simultaneously, maintaining a high level of customer satisfaction without face-to-face interaction, and managing distractions in a home environment. To address these, agents can use tools that help organize chats, follow clear communication guidelines, and set up a dedicated workspace to minimize interruptions. Regular check-ins with team leads and ongoing training sessions also help agents stay connected with their team and up-to-date on best practices.

What is the difference between Remote Chat vs Remote Customer Support Agent?

AspectRemote ChatRemote Customer Support Agent
Primary RoleEngages with customers via live chat to resolve inquiries and provide assistanceHandles customer issues through various channels, including phone, email, and chat
Required SkillsExcellent written communication, problem-solving, multitaskingStrong communication skills, empathy, technical knowledge
Work EnvironmentOnline, computer-based, flexible hoursRemote, often multi-channel, may include shift work
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, technical support certifications

Remote Chat specialists focus primarily on live online interactions, providing quick responses via chat. Remote Customer Support Agents may handle multiple channels, including chat, but often involve phone and email support as well. Both roles require strong communication skills and customer service experience, but Remote Chat is more specialized in real-time online engagement, while Remote Customer Support Agents have a broader support scope.

More about Remote Chat jobs
What are the most commonly searched types of Chat jobs in Rochester, NY? The most popular types of Chat jobs in Rochester, NY are:
What are popular job titles related to Remote Chat jobs in Rochester, NY? For Remote Chat jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Chat jobs in Rochester, NY look for? The top searched job categories for Remote Chat jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Chat jobs? Cities near Rochester, NY with the most Remote Chat job openings:
Remote Chat jobs near you

Polish-Speaking Customer Support Specialists - Greece (Remote Available)

Cross Border Talents

Rochester, NY • On-site, Remote

$17.75 - $24/hr

Other

Posted 2 days ago

Job description

Polish-Speaking Customer Support Specialists – Greece (Remote Available)

Your Polish can open doors to an international career without leaving Greece.

We are currently hiring Polish-speaking Customer Support Specialists for global projects based in Greece, with many opportunities offering remote work within the country.

If you are looking for stability, international exposure, and real growth potential, this could be your next move.

Location

Greece (remote roles available within the country plus on-site opportunities depending on the project)

The work model varies by project.

Languages Required
  • Polish (C1–C2 / native level)
  • English (B2+)

If you speak additional languages, please let us know. We may also have opportunities in other European countries based on your language combination.

What You Will Do
  • Support customers via phone, email, or chat
  • Assist with product, service, and account-related inquiries
  • Resolve issues professionally and efficiently
  • Escalate complex cases when necessary
  • Deliver a high-quality customer experience aligned with international standards
Contract and Schedule
  • Full-time position
  • Rotational shifts may apply depending on the project
What Is Offered
  • Competitive salary package
  • Paid training and structured onboarding
  • Remote opportunities within Greece (project dependent)
  • International and multicultural work environment
  • Clear career development pathways

This is more than a customer support role. It is an opportunity to use your language skills in a global environment while building long-term career value.

Apply