Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home!
Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home!
Travel Customer Representative
Rochester, NY · On-site +1
$15.75 - $21.50/hr
As a remote company, we value flexibility, creativity, and a passion for travel. Position Overview: We are seeking a highly motivated Travel Customer Representative to join our team. In this role ...
Travel Customer Representative
Rochester, NY · On-site +1
$15.75 - $21.50/hr
As a remote company, we value flexibility, creativity, and a passion for travel. Position Overview: We are seeking a highly motivated Travel Customer Representative to join our team. In this role ...
Customer Service Associate
Fairport, NY · Remote
$13.75 - $19/hr
... remote environment. Essential Duties & Responsibilities: * Act as our client's representative by initiating outbound calls to consumers to build rapport, gather information, provide answers and ...
Customer Service Associate
Fairport, NY · Remote
$13.75 - $19/hr
... remote environment. Essential Duties & Responsibilities: * Act as our client's representative by initiating outbound calls to consumers to build rapport, gather information, provide answers and ...
Customer Service Associate
Fairport, NY · Remote
$13.75 - $19/hr
... remote environment. Essential Duties & Responsibilities: * Act as our client's representative by initiating outbound calls to consumers to build rapport, gather information, provide answers and ...
Customer Service Associate
Fairport, NY · Remote
$13.75 - $19/hr
... remote environment. Essential Duties & Responsibilities: * Act as our client's representative by initiating outbound calls to consumers to build rapport, gather information, provide answers and ...
Remote Chat information
See Rochester, NY salary details
$9.44 - $14.15
23% of jobs
$14.35 is the 25th percentile. Wages below this are outliers.
$14.15 - $18.87
39% of jobs
$22.75 is the 75th percentile. Wages above this are outliers.
$18.87 - $23.59
15% of jobs
$23.59 - $28.31
9% of jobs
$28.31 - $33.03
6% of jobs
$33.03 - $37.75
2% of jobs
$37.75 - $42.46
1% of jobs
$42.46 - $47.18
1% of jobs
$47.18 - $51.90
1% of jobs
$51.90 - $56.62
1% of jobs
$56.62 - $61.34
1% of jobs
$9
$23
$61
How much do remote chat jobs pay per hour?
As of Jun 21, 2026, the average hourly pay for remote chat in Rochester, NY is $23.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.15 and $25.84 per hour, depending on experience, location, and employer.
What are remote chat jobs?
Remote chat jobs are positions where employees communicate with customers or clients primarily through online chat platforms rather than over the phone or in person. These roles are often found in customer service, technical support, sales, and online moderation. Remote chat agents typically answer questions, resolve issues, and provide information, all while working from home or any location with internet access. The main advantage of these jobs is the flexibility and convenience they offer, making them popular for people seeking remote work opportunities.
What are the key skills and qualifications needed to thrive as a Remote Chat Support Representative, and why are they important?
To thrive as a Remote Chat Support Representative, you need excellent written communication skills, fast typing abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Strong problem-solving, patience, and the ability to multitask effectively are essential soft skills for this role. These skills and qualities are crucial for delivering prompt, accurate, and empathetic support to customers in a virtual environment.
What are some common challenges faced by remote chat support agents and how can they be addressed?
Remote chat support agents often face challenges such as handling multiple conversations simultaneously, maintaining a high level of customer satisfaction without face-to-face interaction, and managing distractions in a home environment. To address these, agents can use tools that help organize chats, follow clear communication guidelines, and set up a dedicated workspace to minimize interruptions. Regular check-ins with team leads and ongoing training sessions also help agents stay connected with their team and up-to-date on best practices.
What Are Remote Chat Jobs?
Remote chat jobs involve providing customer service or support via a chat application. Your job duties in this online job vary slightly depending on the type of support that you provide. A customer service representative works to answer questions and help customers with basic troubleshooting, ordering products or services, or technical issues. You can perform your responsibilities in a remote location using a virtual chat application. If you are unable to assist the customer or client, you refer them to other employees. Remote chat agents either work for a single employer or different companies on a freelance basis.
What is the difference between Remote Chat vs Remote Customer Support Agent?
| Aspect | Remote Chat | Remote Customer Support Agent |
|---|---|---|
| Primary Role | Engages with customers via live chat to resolve inquiries and provide assistance | Handles customer issues through various channels, including phone, email, and chat |
| Required Skills | Excellent written communication, problem-solving, multitasking | Strong communication skills, empathy, technical knowledge |
| Work Environment | Online, computer-based, flexible hours | Remote, often multi-channel, may include shift work |
| Common Certifications | Customer service certifications, technical support training | Customer service certifications, technical support certifications |
Remote Chat specialists focus primarily on live online interactions, providing quick responses via chat. Remote Customer Support Agents may handle multiple channels, including chat, but often involve phone and email support as well. Both roles require strong communication skills and customer service experience, but Remote Chat is more specialized in real-time online engagement, while Remote Customer Support Agents have a broader support scope.
More about Remote Chat jobs
What are the most commonly searched types of Chat jobs in Rochester, NY? The most popular types of Chat jobs in Rochester, NY are:
What are popular job titles related to Remote Chat jobs in Rochester, NY? For Remote Chat jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Chat jobs in Rochester, NY look for? The top searched job categories for Remote Chat jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Chat jobs? Cities near Rochester, NY with the most Remote Chat job openings:
Full-time
Posted 7 hours ago
Job description
Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home! We service union and association members by matching clients to the products and services they receive as part of their benefits packages. Our international company has over 65 years of service and works privately with over 30,000 unions, credit unions and associations in the United States alone. Our company culture is structured off of teamwork, ownership, and involvement to support a healthy and positive workforce. We are looking for the best candidates with a great attitude, who are passionate about their careers and income.
Daily responsibilities include:
- Inbound and outbound calling to schedule new appointments
- Client policy reviews and new enrollments
- Servicing requested benefits for clients
- Organizing and managing daily workflow and processes
Required Skills:
- Excellent communication and customer service skills
- Strong organization and attention to details
- Customer oriented/people person
- Ability to work independently with the support of management
Benefits Include:
- Full training provided
- 100% Virtual Work from Home
- Career growth and advancement opportunities
- Weekly pay, compounding bonuses, and residual income
- Union benefits with the OPEIU, Local 277
- First year agent average 65k
- First year manager average 90-120k
About Zuzick & Associates
Sourced by ZipRecruiter
Industry
Insurance services
Company size
11 - 50 Employees
Headquarters location
Riverside, RI, US
Year founded
2019