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Online Chat Jobs in Rochester, NY (NOW HIRING)

Ralph Honda

Service BDC Coordinator

Rochester, NY · On-site

$37K - $45K/yr

You will be responsible for assisting customers with their inquiries online and over the phone. You ... Answer live chats and coordinate service appointments with customers over website chat and via text ...

Ralph Honda

Service BDC Coordinator

Rochester, NY · On-site

$37K - $45K/yr

You will be responsible for assisting customers with their inquiries online and over the phone. You ... Answer live chats and coordinate service appointments with customers over website chat and via text ...

OneMain Financial

Loan Sales Specialist

Canandaigua, NY · On-site

$17 - $20/hr

... chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive to ... We meet customers where they want to be -- in person, by phone and online.   At every level ...

OneMain Financial

Loan Sales Specialist

Canandaigua, NY · On-site

$17 - $20/hr

... chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive to ... We meet customers where they want to be -- in person, by phone and online. At every level, we're ...

Staffing

Be Seen First

Customer Service Representative

West Henrietta, NY · On-site

$21 - $22/hr

Key Responsibilities:- Provide quality customer service through phone, email, chat, and other communication channels. Support clients with background screening and related service inquiries ...

Relay Recruiting

Inside Sales Representative

Rochester, NY · On-site

$50K - $70K/yr

Respond quickly to inbound leads arriving by phone, web form, and live chat, converting conversations into qualified opportunities. * Build your own pipeline through proactive outbound calls and ...

New

Paychex

Client Service Representative

West Henrietta, NY · Remote

$20 - $22/hr

Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up on outstanding items to issue completion in compliance with established Service Level Agreements

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Showing results 21-40

All JobsOnline Chat JobsOnline Chat Jobs in Rochester, NY

Online Chat information

See Rochester, NY salary details

$17.3K

$40.1K

$84.9K

How much do online chat jobs pay per year?

As of Sep 3, 2026, the average yearly pay for online chat in Rochester, NY is $40,054.00, according to ZipRecruiter salary data. Most workers in this role earn between $24,700.00 and $42,900.00 per year, depending on experience, location, and employer.

What is an online chat job?

Online chat jobs involve providing customer support, sales assistance, or technical help to clients and customers through live chat platforms on websites or apps. Chat agents respond to inquiries, resolve issues, and guide users in real time, typically using pre-established scripts and guidelines. These positions often require strong written communication skills, multitasking ability, and familiarity with the company's products or services. Many online chat jobs can be performed remotely, making them appealing for those seeking flexible work-from-home opportunities.

What are the key skills and qualifications needed to thrive as an online chat support agent?

To thrive as an Online Chat Support Agent, you need strong written communication skills, quick typing abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Patience, problem-solving skills, and the ability to multitask are standout soft skills in this role. These competencies ensure timely, accurate support that enhances customer satisfaction and loyalty in digital service environments.

What are some common challenges faced by online chat support representatives, and how can they be managed effectively?

Online chat support representatives often face challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and quickly accessing accurate information to resolve issues. Effective time management, active listening, and familiarity with knowledge bases or support tools are essential for success. Many teams provide robust training and ongoing support to help representatives develop these skills, and collaboration with supervisors or technical experts is encouraged when complex issues arise.

What is the difference between Online Chat vs Customer Service Representative?

AspectOnline ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in communication and product knowledgeHigh school diploma or equivalent; often additional customer service training
Work EnvironmentRemote or on-site; digital platform-basedOn-site or remote; call centers, retail, or office settings
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, banking, and service industries

Online Chat roles focus on digital communication via chat platforms, requiring quick typing skills and product knowledge. Customer Service Representatives handle a broader range of customer interactions, including phone, email, and in-person support. Both roles require strong communication skills, but Online Chat positions are more specialized for online interactions, while Customer Service Representatives often manage multi-channel support.

How to become an online chat agent?

To become an online chat agent, candidates typically need good communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.

What are the most commonly searched types of Chat jobs in Rochester, NY?

The most popular types of Chat jobs in Rochester, NY are:

What are popular job titles related to Online Chat jobs in Rochester, NY?

For Online Chat jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Online Chat jobs in Rochester, NY look for?

The top searched job categories for Online Chat jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Online Chat jobs?

Cities near Rochester, NY with the most Online Chat job openings:

Online Chat jobs near you
Infographic showing various Online Chat job openings in Rochester, NY as of August 2026, with employment types broken down into 63% Full Time, 33% Part Time, 1% Temporary, and 3% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $40,054 per year, or $19.3 per hour.

Earn up to $25 per survey Online Survey Taker (Hiring Immediately)

Earn Haus

Walworth, NY • On-site

$25/hr

Part-time

Re-posted 20 days ago

Job description

Job description

We are urgently looking for people interested in taking online surveys for Fortune 500 brands. If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up to $25 per survey.
Share your opinion and help influence brand decisions on services and products you use every day.

What We Expect
  • Your honest opinion
  • Attention to details
  • Basic computer and internet skills
  • No experience required
To Qualify:
  • You must be 18+ years old
  • Have a desire to work from home
  • Looking to earn extra income
Requirements
  • Access to a computer or smartphone
  • Have high-speed internet access
  • Follow instructions
  • Basic reading and writing skills
  • Take at least 2 surveys per week
Benefits
  • Earn up to $25 per survey
  • Be your own boss
  • Work your own hours
  • Work from the comfort of your own home
  • Share your opinion to help shape better products and services
  • Get paid by: Check, Venmo, Paypal, and/or Giftcards

Online surveys are a great way to earn extra income as a side gig/hustle, part-time job or even as a full time job. Online surveys can pay up to $25 per completed survey. Online Survey takers come from all different backgrounds including sales, retail, managers, management, customer service, grocery, restaurant food cooks, servers, cashiers, admin and many more! There is absolutely no experience required, just your honest opinions!

Apply