ZipRecruiter

Log In

1

Online Chat Support Jobs in Springfield, IL (NOW HIRING)

Qik N Ez

Customer Service Representative (3392)

Springfield, IL · On-site

$15.75 - $21.50/hr

Support daily store operations by handling inventory and assisting with merchandising. * Respond to customer inquiries and resolve issues promptly and courteously. What We're Looking For * Previous ...

New

Hy-Vee, Inc.

Customer Service

Springfield, IL · On-site

$15 - $18.75/hr

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Customer Service ...

HyVee

Customer Service

Springfield, IL · On-site

$15 - $18.75/hr

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Customer Service ...

DCC Propane, LLC

Customer Care Representative

Springfield, IL · On-site

$15.75 - $21.50/hr

To provide service support and coordinate activities in the area of service to ensure safe, timely and efficient response of customers' service needs. Where water solutions are offered, advanced ...

Hy-Vee Food Stores

Customer Service

Springfield, IL · On-site

$15 - $18.75/hr

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Customer Service ...

DCC Propane, LLC

Customer Care Representative

Springfield, IL · On-site

$15.75 - $21.50/hr

To provide service support and coordinate activities in the area of service to ensure safe, timely and efficient response of customers' service needs. Where water solutions are offered, advanced ...

previous page

Showing results 41-59

All JobsOnline Chat Support JobsOnline Chat Support Jobs in Springfield, IL

Online Chat Support information

See Springfield, IL salary details

$14

$25

$44

How much do online chat support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for online chat support in Springfield, IL is $25.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $28.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an online chat support specialist?

To thrive as an Online Chat Support specialist, you need strong written communication, problem-solving abilities, and familiarity with customer service protocols, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing software is typically required. Patience, active listening, and a customer-centric attitude help you stand out in this role. These competencies ensure efficient, accurate, and positive support experiences, which are crucial for customer satisfaction and brand reputation.

What are some common challenges faced by online chat support representatives and how can they be managed?

Online Chat Support representatives often manage multiple conversations simultaneously, which can make it challenging to maintain accuracy and personalized service. A key to success is developing strong multitasking skills and using tools like canned responses and knowledge bases efficiently. Representatives may also encounter difficult or frustrated customers; remaining calm, empathetic, and solution-focused is essential. Regular feedback, ongoing training, and supportive team environments help manage these challenges and foster professional growth.

What is the difference between Online Chat Support vs Customer Service Representative?

AspectOnline Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or tech supportHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote or office-based, primarily online communicationOffice or call center, face-to-face or phone interactions
Industry UsageCommon in e-commerce, tech, and online servicesUsed across various industries including retail, banking, and telecom
Search & Comparison IntentFocuses on online communication skills and tech supportEmphasizes direct customer interaction and problem-solving

Online Chat Support and Customer Service Representative roles share similarities in communication skills and industry usage, but differ mainly in interaction mode and work environment. Online Chat Support specializes in online, remote communication, often within tech or e-commerce sectors, while Customer Service Representatives may work face-to-face or via phone across diverse industries.

Are online chat support jobs legit?

Online chat support jobs are legitimate roles that involve assisting customers through live chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications; however, job seekers should be cautious of scams and verify the employer's credibility before applying.

How much do online chat support agents get paid?

Online chat support agents typically earn between $12 and $20 per hour, depending on experience, location, and the company. Some roles may offer additional benefits or flexible schedules, and higher pay is often associated with technical or specialized support skills.

How to become an online chat support agent?

To become an online chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or customer service software. Some employers may require previous customer service experience or technical knowledge related to the company's products or services.

What are the most commonly searched types of Chat Support jobs in Springfield, IL?

The most popular types of Chat Support jobs in Springfield, IL are:

What are popular job titles related to Online Chat Support jobs in Springfield, IL?

For Online Chat Support jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Online Chat Support jobs in Springfield, IL look for?

The top searched job categories for Online Chat Support jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Online Chat Support jobs?

Cities near Springfield, IL with the most Online Chat Support job openings:

Online Chat Support jobs near you
Infographic showing various Online Chat Support job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $53,697 per year, or $25.8 per hour.

Customer Service Rep02822 415 Keokuk Street

Domino's Franchise

Lincoln, IL • On-site

$15.50 - $21.25/hr

Other

Medical, Dental, Vision, Retirement

Re-posted 7 hours ago

Domino's rating

4.8

Company rating: 4.8 out of 10

Based on 1,934 frontline employees who took The Breakroom Quiz

20th of 24 rated food delivery companies

Job description

We are seeking an enthusiastic and customer-focused Customer Service Representative to join our team at our 415 Keokuk Street location in Lincoln, United States. As the first point of contact for our valued customers, you will play a crucial role in ensuring exceptional service and maintaining our company's reputation for excellence.

  • Answer incoming phone calls professionally and efficiently, addressing customer inquiries, concerns, and requests
  • Provide accurate information about our products, services, and policies
  • Process orders, returns, and exchanges while maintaining a high level of accuracy
  • Resolve customer complaints and escalate complex issues to appropriate departments when necessary
  • Maintain detailed records of customer interactions and transactions using our CRM system
  • Collaborate with team members to ensure seamless customer support across all channels
  • Identify and communicate common customer issues to help improve our products and services
  • Participate in ongoing training to stay updated on company policies, products, and industry trends
  • Maintain a clean and organized workspace to ensure a professional environment

Qualifications:
Qualifications

  • High school diploma or equivalent
  • Previous experience in customer service, preferably in a phone-based role
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in using computers and customer relationship management (CRM) software
  • Basic math skills for processing transactions and handling financial inquiries
  • Ability to multitask and work efficiently in a fast-paced environment
  • Positive, upbeat attitude with a genuine desire to help customers
  • Empathetic approach to customer concerns and complaints
  • Flexibility to work various shifts, including evenings and weekends as needed
  • Physical ability to stand, walk, sit, and use office equipment for extended periods
  • Capacity to lift and carry up to 25 pounds when necessary
  • Must be {AGE} years of age or older

Additional Information

_ BENEFITS_

  • Flexible hours
  • Competitive wages
  • Employee discount on all food items
  • Advancement opportunities
  • Paid Training

_ FULL TIME DRIVERS BENEFITS (in addition to above benefits):_

  • Offered Health, Dental & Vision Insurance after 60 days of employment
  • Voluntary accident coverage/Critical illness coverage
  • Flexible Spending Accounts
  • Ability to contribute to a 401(k)

What Domino's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Domino's logo

About Domino's

Sourced by ZipRecruiter

Since 1960, we've grown from just one store to become the #1 pizza company in the world. To get there and continue to go above and beyond, it takes persistent passion, incredible vision, and bold thinking. It takes every one of our employees feeling like they have pizza sauce running through their veins. What's life like at Domino's Whatever your role at Domino’s, you’ll find life here is exciting, enormously fun, and always asks you to think on your feet. If you bring your passion, drive, and a purpose to perform, there are real growth opportunities across the brand. Many people find that what starts as a day job becomes a fulfilling career, surrounded by amazing people who make sure each new day tops the last. That’s what we mean by the power of possible. We are made better together In a Domino’s corporate job, our leaders work hard to create a level playing field where corporate team members can succeed, innovate, and above all, feel like they belong. See how different backgrounds make us better, and how your unique talents could power what’s possible in a Domino’s corporate career.

Industry

Food and beverage stores, real estate and food services and drinking places

Company size

10,000+ Employees

Headquarters location

Ann Arbor, MI, US

View All Domino's Jobs

Apply