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Online Chat Support Jobs in Springfield, IL (NOW HIRING)

Tower Loan

Customer Service Representative

Springfield, IL · On-site

$15.75 - $21.50/hr

With almost 260 office locations across six states, our dedicated team members build customer relationships and provide personalized financial solutions in person, by phone, and online. We are ...

Towerloan

Customer Service Representative

Springfield, IL

$15.75 - $21.50/hr

With almost 260 office locations across six states, our dedicated team members build customer relationships and provide personalized financial solutions in person, by phone, and online. We are ...

Tower Loan

Customer Service Representative

Springfield, IL · On-site

$15.75 - $21.50/hr

With almost 260 office locations across six states, our dedicated team members build customer relationships and provide personalized financial solutions in person, by phone, and online. We are ...

Memorial Health

Call Center

Springfield, IL · On-site

$17.14 - $26.56/hr

Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values. Qualifications Education: High School or ...

Decatur Memorial Hospital

Call Center

Springfield, IL · On-site

$15.25 - $19.75/hr

Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values. Qualifications Education: High School or ...

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Showing results 21-40

All JobsOnline Chat Support JobsOnline Chat Support Jobs in Springfield, IL

Online Chat Support information

See Springfield, IL salary details

$14

$25

$44

How much do online chat support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for online chat support in Springfield, IL is $25.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $28.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an online chat support specialist?

To thrive as an Online Chat Support specialist, you need strong written communication, problem-solving abilities, and familiarity with customer service protocols, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing software is typically required. Patience, active listening, and a customer-centric attitude help you stand out in this role. These competencies ensure efficient, accurate, and positive support experiences, which are crucial for customer satisfaction and brand reputation.

What are some common challenges faced by online chat support representatives and how can they be managed?

Online Chat Support representatives often manage multiple conversations simultaneously, which can make it challenging to maintain accuracy and personalized service. A key to success is developing strong multitasking skills and using tools like canned responses and knowledge bases efficiently. Representatives may also encounter difficult or frustrated customers; remaining calm, empathetic, and solution-focused is essential. Regular feedback, ongoing training, and supportive team environments help manage these challenges and foster professional growth.

What is the difference between Online Chat Support vs Customer Service Representative?

AspectOnline Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or tech supportHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote or office-based, primarily online communicationOffice or call center, face-to-face or phone interactions
Industry UsageCommon in e-commerce, tech, and online servicesUsed across various industries including retail, banking, and telecom
Search & Comparison IntentFocuses on online communication skills and tech supportEmphasizes direct customer interaction and problem-solving

Online Chat Support and Customer Service Representative roles share similarities in communication skills and industry usage, but differ mainly in interaction mode and work environment. Online Chat Support specializes in online, remote communication, often within tech or e-commerce sectors, while Customer Service Representatives may work face-to-face or via phone across diverse industries.

Are online chat support jobs legit?

Online chat support jobs are legitimate roles that involve assisting customers through live chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications; however, job seekers should be cautious of scams and verify the employer's credibility before applying.

How much do online chat support agents get paid?

Online chat support agents typically earn between $12 and $20 per hour, depending on experience, location, and the company. Some roles may offer additional benefits or flexible schedules, and higher pay is often associated with technical or specialized support skills.

How to become an online chat support agent?

To become an online chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or customer service software. Some employers may require previous customer service experience or technical knowledge related to the company's products or services.

What are the most commonly searched types of Chat Support jobs in Springfield, IL?

The most popular types of Chat Support jobs in Springfield, IL are:

What are popular job titles related to Online Chat Support jobs in Springfield, IL?

For Online Chat Support jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Online Chat Support jobs in Springfield, IL look for?

The top searched job categories for Online Chat Support jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Online Chat Support jobs?

Cities near Springfield, IL with the most Online Chat Support job openings:

Online Chat Support jobs near you
Infographic showing various Online Chat Support job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $53,697 per year, or $25.8 per hour.

JB Hawks Customer Service Representative

JB Hawks

Springfield, IL • On-site

$15.50/hr

Part-time

Retirement

Re-posted 13 days ago

Job description

Customer Service Representative

APPLY ONLINE OR IN PERSON TODAY!

Come Join Our Team at JB Hawks!

JB Hawks is a growing retail tobacco and vape chain with locations across Illinois and Missouri.

Our Mission: Pleasing our customers with low prices, the best selection, and instant service in a clean, well-merchandised store.

About the Role

We’re looking for Customer Service Representatives with energy, reliability, and a strong work ethic. Our team members look sharp, bring a positive attitude, and go the extra mile to make regular customers feel like family—and new customers feel like regulars.

As a Customer Service Representative, you will:

  • Greet and assist customers with friendly, instant service

  • Operate the point-of-sale system accurately

  • Help customers with product questions and purchases

  • Stock shelves and maintain store cleanliness

  • Take ownership of creating a safe, professional, and welcoming environment

What We Offer

  • Competitive pay with annual raises

  • Team Member bonus program

  • 401(k) with company match

  • Paid training and growth opportunities

  • Leadership and management skills training

  • Employee discount

At JB Hawks, hard work is recognized and rewarded. We are a merit-based culture that values creativity, teamwork, and service.

Discount • Selection • Service – That’s how we roll!

Job Type: Part-time
Work Location: In person

Apply