Online Buyer Jobs (NOW HIRING)

Online Retail Experience Sales Manager

New & Used Vehicle Digital Retailing Management

Previous Verifiable Automotive Sales Management Experience Required
Pat Lobb Toyota of McKinney

Join the Team That's Redefining the Car Buying Experience
Pat Lobb Toyota of McKinney is one of the highest-volume Toyota dealerships in Texas, proudly
family-owned and committed to delivering an exceptional customer experience. We're looking
for an innovative, highly motivated Online Retail Experience Sales Manager to lead the
dealership's digital retailing operation and transform online shoppers into lifelong customers.
This is not a traditional desk manager position.
This role is responsible for managing the entire online purchase journey-from the customer's
first digital interaction through vehicle delivery-while maximizing profitability, efficiency, and
customer satisfaction. You'll structure and desk both new and used vehicle deals, oversee digital
negotiations, and partner closely with Sales, BDC, Finance, Inventory, and Marketing to provide a
seamless online buying experience.
If you thrive in a fast-paced environment, love technology, understand automotive retail, and
enjoy closing deals without waiting for customers to walk through the front door, we want to
meet you.

What You'll Do
Digital Retail Management
Own all online vehicle purchase transactions for new and used vehicles.
Manage digital retail platforms including Toyota SmartPath and other online buying tools.
Build and structure finance, lease, and cash purchase proposals.
Prepare personalized payment options based on customer needs.
Present digital trade values and financing solutions.
Coordinate vehicle pricing and incentive accuracy.

Online Sales Leadership
Negotiate deals through phone, text, email, video, and online chat.
Assist Internet Sales Consultants throughout the online sales process.
Convert website traffic into completed vehicle purchases.
Maintain rapid response times on all digital inquiries.
Monitor deal pipeline and ensure every opportunity receives timely follow-up.
Increase digital closing percentages.

Deal Structuring
Desk all online new and used vehicle transactions.
Maximize gross profit while maintaining competitive market pricing.
Present multiple financing and leasing options.
Structure profitable trade transactions.
Ensure all deals meet lender and Toyota Financial Services guidelines.

Customer Experience
Deliver a transparent, convenient, low-pressure buying experience.
Keep customers informed throughout every stage of the transaction.
Coordinate vehicle delivery, paperwork, accessories, and financing.
Resolve customer concerns quickly and professionally.
Achieve outstanding online customer satisfaction scores and reviews.

Collaboration
Partner with Internet Sales Director, E-Commerce Director, New & Used Car Sales Managers,
BDC, Finance Managers, and Executive Leadership team.
Maintain accurate CRM records.
Analyze digital retail performance metrics.
Recommend process improvements that increase online sales volume.

Qualifications

Required
Automotive dealership sales management experience
Strong desking experience
Extensive knowledge of leasing and financing
Proven negotiation skills
Excellent communication skills
High level of organization
CRM proficiency
Strong computer and technology skills
Ability to multitask in a high-volume environment

Preferred
Toyota dealership experience
Experience with Toyota SmartPath
DealerSocket CRM experience
Knowledge of digital retailing platforms
Experience managing Internet or BDC sales
Understanding of digital marketing and lead conversion

Key Performance Indicators
The Online Retail Experience Sales Manager will be measured on:
Online closing ratio
Digital retail conversion percentage
Gross profit per online transaction
Finance and lease penetration
Trade acquisition
Customer Satisfaction Index (CSI)
Response time to online inquiries
Online review ratings
Units sold through digital retail
CRM compliance
Lead follow-up completion
Appointment show rate

Skills That Lead to Success
Strategic thinker
Excellent negotiator
Customer-focused
Technology driven
Highly organized
Strong leadership presence
Positive attitude
Analytical mindset
Results oriented
Team player
Adaptable to changing technology

Why Pat Lobb Toyota of McKinney?
Family-owned and operated
One of Texas' highest-volume Toyota dealerships
State-of-the-art digital retail tools
Large inventory of new and used vehicles
High-volume opportunity with excellent earning potential
Supportive leadership team
Career advancement opportunities
Comprehensive benefits package
Ongoing Toyota training and professional development

Compensation
Highly Competitive Compensation Package
Six-figure plus! earning potential for top performers
Health, dental, and vision insurance
401(k) with company match
Paid vacation
Employee vehicle purchase program
Professional development opportunities

Ready to Lead the Future of Automotive Retail?
If you're passionate about creating exceptional online buying experiences, maximizing dealership
performance, and helping customers purchase vehicles faster and easier than ever before, we'd
love to hear from you.
Join Pat Lobb Toyota of McKinney and help redefine the future of automotive retail-one online
customer at a time.