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Online Banking Representative Jobs (NOW HIRING)

Commerce Bancshares

Business Banking Representative

Pittsburg, KS · On-site

$30.55 - $40.85/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This compensation range is for the Business Banking Representative and Business Banking Relationship Manager I job and contemplates a wide range of factors that are considered in determining most ...

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Online Banking Representative information

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$18

$25

How much do online banking representative jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for online banking representative in the United States is $18.01, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $19.95 per hour, depending on experience, location, and employer.

What does an online banking representative do?

An Online Banking Representative assists customers with their banking needs through digital channels such as email, chat, or phone. They help users navigate online banking platforms, resolve technical issues, and answer questions about account services, transactions, and security. Their goal is to provide efficient support, ensure customer satisfaction, and maintain the confidentiality and security of customer information. They may also guide customers through setting up online accounts and troubleshooting login problems.

What are the key skills and qualifications needed to thrive as an online banking representative?

To thrive as an Online Banking Representative, you need strong customer service abilities, attention to detail, and a basic understanding of banking processes, often supported by a high school diploma or equivalent. Familiarity with online banking platforms, CRM systems, and secure communication tools is typically required. Excellent problem-solving, active listening, and clear communication skills help representatives resolve customer issues efficiently and build trust. These skills are crucial for ensuring customer satisfaction, maintaining account security, and supporting the reputation of the financial institution.

How does an online banking representative typically collaborate with other departments to resolve complex customer issues?

As an Online Banking Representative, you will often work closely with teams such as IT support, fraud prevention, and account management to address and resolve customer concerns that go beyond standard inquiries. When customers encounter technical issues, security concerns, or account discrepancies, you’ll coordinate with these departments to gather necessary information and ensure timely solutions. Effective communication and documentation are essential, as you’ll serve as the liaison between the customer and internal teams. This collaborative environment helps you learn about different banking functions and can open doors for future career advancement within the organization.

What is the difference between Online Banking Representative vs Customer Service Representative?

AspectOnline Banking RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; banking knowledgeHigh school diploma or equivalent; general customer service skills
Work EnvironmentBank branches, call centers, online platformsCall centers, retail stores, corporate offices
Employer & IndustryBanks, credit unions, financial institutionsVarious industries including retail, telecom, finance
Common Search & ComparisonYesYes

Online Banking Representatives focus on assisting customers with digital banking services, troubleshooting online account issues, and guiding users through online platforms. Customer Service Representatives handle a broader range of customer inquiries across various channels and industries. While both roles require strong communication skills, Online Banking Representatives specialize in online banking tools and financial products, making them more specific to banking environments.

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Cities with the most Online Banking Representative job openings:

What states have the most Online Banking Representative jobs?

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What job categories do people searching Online Banking Representative jobs look for?

The top searched job categories for Online Banking Representative jobs are:

Online Banking Representative jobs near you
Infographic showing various Online Banking Representative job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,452 per year, or $18 per hour.

Manager, Online Banking & Technical Delivery

Monitise

Remote

Full-time

Posted 11 days ago

Job description

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Manager, Online Banking & Technical Delivery

What does a successful Manager, Online Banking & Technical Delivery do at Fiserv?

A successful Manager, Online Banking & Technical Delivery leads delivery and implementations from solution design through production readiness. This role manages developers and technical leads, aligns delivery plans with project goals, and ensures configuration, customization, integrations, testing, and deployment activities are executed effectively. This leader also works closely with clients, project teams, product teams, and third-party partners to communicate technical direction, manage risks, and drive strong implementation outcomes.

What you will do?

  • Lead end-to-end technical delivery for assigned implementations, including task planning, estimates, dependencies, deliverables, technical solution design, code build schedules, and implementation documentation.
  • Provide oversight for product configuration, custom development, mobile implementation, UI/UX configuration, integrations, environment readiness, performance testing, security testing, architecture reviews, design decisions, and code review standards.
  • Manage, coach, and develop developers and technical leads while balancing workload, validating staffing and capacity needs, supporting onboarding and training, and promoting accountability, collaboration, and continuous improvement.
  • Serve as a client-facing technical leader by working with clients, Business Analysts, Project Managers, Product Development, internal stakeholders, and third-party vendors to define requirements, guide solutions, resolve integration issues, and support defect triage and technical troubleshooting.
  • Oversee go-live and production readiness activities, including playbooks, pilot plans, validation plans, code promotions, approval checkpoints, cutover readiness, operational readiness, post-installation verification, and improvements in automation, quality controls, repeatability, and developer productivity.

What you must have?

  • 15+ years of relevant software engineering, implementation, or technical delivery experience with a Bachelor's degree, or 12+ years with a Master's degree or above.
  • Advanced to Expert proficiency across 10+ core technologies and practices, including ASP.NET, C#, XML, JavaScript, AngularJS, HTML, jQuery, XSLT, .NET Core, SQL Server, APIs, microservices, CI/CD, and Azure.
  • 2+ banking domain areas of experience, including retail banking, business banking, fintech solutions, or digital banking delivery models.
  • Bachelor's degree or 1+ Master's degree in a relevant field.

What would be nice to have?

  • 1+ professional certification in Azure, Agile, Scrum, DevOps, security, architecture, or technical leadership.
  • 2+ additional domain areas of exposure, such as U.S. digital payments, core banking systems, or third-party banking integrations.
  • 3+ advanced practice areas of experience, including enterprise architecture, security and performance testing, observability and reliability engineering, or AI-assisted engineering.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.


It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contactAskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements.Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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