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Online Banking Representative Jobs (NOW HIRING)

Academy Bank

$15.50 - $21/hr

The agent will toggle between video teller and online banking interactions. The agent will work as ... Representatives will work requests submitted through the web sites, outbound sales, and from the ...

Academy Bank

$15.50 - $21/hr

The agent will toggle between video teller and online banking interactions. The agent will work as ... Representatives will work requests submitted through the web sites, outbound sales, and from the ...

SNB

Electronic Banking Representative

Sioux City, IA · On-site

$15.25 - $19.25/hr

As an Electronic Banking Representative, you'll play a vital role in ensuring our customers have ... Resolve complex customer inquiries related to online banking, mobile apps, digital payments, and ...

SNB

Electronic Banking Representative

Sioux City, IA · On-site

$15.25 - $19.25/hr

As an Electronic Banking Representative, you'll play a vital role in ensuring our customers have ... Resolve complex customer inquiries related to online banking, mobile apps, digital payments, and ...

RemX

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Banking Representative

Alpharetta, GA · On-site

$20/hr

Banking Call Center Specialist Alpharetta, GA - Onsite (must live within 20-25 miles) $20/hr Direct Hire Schedule: Monday-Friday, 8am-8pm EST + rotating Saturdays (2-3/month) Requirements: * 1+ year ...

Commerce Bank

Business Banking Representative

Pittsburg, KS · On-site

$30.55 - $40.85/hr

Business Banking Representative Apply ( locations KS - Columbus/Pittsburg - Pittsburg - Pittsburg Main (South Broadway) (66762) time type Full time posted on Posted 30+ Days Ago job requisition id ...

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Online Banking Representative information

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$25

How much do online banking representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for online banking representative in the United States is $18.01, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $19.95 per hour, depending on experience, location, and employer.

What does an online banking representative do?

An Online Banking Representative assists customers with their banking needs through digital channels such as email, chat, or phone. They help users navigate online banking platforms, resolve technical issues, and answer questions about account services, transactions, and security. Their goal is to provide efficient support, ensure customer satisfaction, and maintain the confidentiality and security of customer information. They may also guide customers through setting up online accounts and troubleshooting login problems.

What are the key skills and qualifications needed to thrive as an online banking representative?

To thrive as an Online Banking Representative, you need strong customer service abilities, attention to detail, and a basic understanding of banking processes, often supported by a high school diploma or equivalent. Familiarity with online banking platforms, CRM systems, and secure communication tools is typically required. Excellent problem-solving, active listening, and clear communication skills help representatives resolve customer issues efficiently and build trust. These skills are crucial for ensuring customer satisfaction, maintaining account security, and supporting the reputation of the financial institution.

How does an online banking representative typically collaborate with other departments to resolve complex customer issues?

As an Online Banking Representative, you will often work closely with teams such as IT support, fraud prevention, and account management to address and resolve customer concerns that go beyond standard inquiries. When customers encounter technical issues, security concerns, or account discrepancies, you’ll coordinate with these departments to gather necessary information and ensure timely solutions. Effective communication and documentation are essential, as you’ll serve as the liaison between the customer and internal teams. This collaborative environment helps you learn about different banking functions and can open doors for future career advancement within the organization.

What is the difference between Online Banking Representative vs Customer Service Representative?

AspectOnline Banking RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; banking knowledgeHigh school diploma or equivalent; general customer service skills
Work EnvironmentBank branches, call centers, online platformsCall centers, retail stores, corporate offices
Employer & IndustryBanks, credit unions, financial institutionsVarious industries including retail, telecom, finance
Common Search & ComparisonYesYes

Online Banking Representatives focus on assisting customers with digital banking services, troubleshooting online account issues, and guiding users through online platforms. Customer Service Representatives handle a broader range of customer inquiries across various channels and industries. While both roles require strong communication skills, Online Banking Representatives specialize in online banking tools and financial products, making them more specific to banking environments.

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What states have the most Online Banking Representative jobs?

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What are popular job titles related to Online Banking Representative jobs?

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Online Banking Representative jobs near you
Infographic showing various Online Banking Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 76% Physical, 1% Hybrid, and 23% Remote job distribution, with an average salary of $37,452 per year, or $18 per hour.

Electronic Banking Representative

Carthage, TX • On-site

First State Bank & Trust Company
See more jobs at First State Bank & Trust Companyexternal

Full-time

Re-posted 26 days ago

Job description

Description


The Electronic Banking Representative provides exceptional customer service and operational support for the Bank's electronic banking services, including online banking, mobile banking, ACH, cash management, and other digital banking products. This position assists customers with account access, troubleshooting, and service requests while ensuring transactions are processed accurately and in accordance with Bank policies and applicable regulations. This position also provides overflow customer service support by assisting customers with account information requests and account transfer inquiries.


Primary Responsibilities

  • Assist customers with online banking, mobile banking, ACH, and cash management services.
  • Provide prompt, professional customer service by phone and in person.
  • Process and verify ACH transactions, stop payments, sweeps, and other electronic banking activities.
  • Research and resolve customer issues while maintaining accuracy and confidentiality.
  • Monitor daily reports and perform operational tasks in accordance with Bank procedures.
  • Collect and prepare outgoing Bank mail for USPS delivery.
  • Work collaboratively with other departments to provide exceptional customer service.

Requirements


  • Strong customer service and communication skills.
  • Excellent attention to detail and commitment to accuracy.
  • Strong critical thinking and problem-solving abilities.
  • Ability to prioritize tasks and manage time effectively.
  • Ability to follow written and verbal instructions.
  • Team oriented attitude with a willingness to learn and adapt to new technology and procedures.
  • Proficient with computers and the ability to learn new software applications.
  • General knowledge of banking products and services; knowledge of ACH Rules and Regulations is preferred but not required.
  • One year of banking experience is preferred. 

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