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Electronic Banking Representative Jobs (NOW HIRING)

SNB

Electronic Banking Representative

Sioux City, IA · On-site

$15.25 - $19.25/hr

As an Electronic Banking Representative, you'll play a vital role in ensuring our customers have secure, convenient, and seamless banking experiences. You'll handle customer inquiries, support ...

SNB

Electronic Banking Representative

Sioux City, IA · On-site

$15.25 - $19.25/hr

As an Electronic Banking Representative, you'll play a vital role in ensuring our customers have secure, convenient, and seamless banking experiences. You'll handle customer inquiries, support ...

hnbhawaii

Relationship Banking Representative

Honolulu, HI

$17.50 - $23/hr

About the Position Our relationship banking representatives are vital to the customer experience at ... inquiries on retail banking, electronic banking, and business services. * Works with other ...

Banesco USA

Electronic Banking Specialist I

Miami, FL · On-site

Serve as a Subject Matter Expert (SME) by delivering comprehensive training to internal departments on electronic banking products and service workflows and representing Electronic Banking in ...

hnbhawaii

Relationship Banking Representative

Hilo, HI

$17 - $22.25/hr

About the Position Our relationship banking representatives are vital to the customer experience at ... inquiries on retail banking, electronic banking, and business services. * Works with other ...

hnbhawaii

Relationship Banking Representative

Kailua, HI

$19.25 - $25.25/hr

About the Position Our relationship banking representatives are vital to the customer experience at ... inquiries on retail banking, electronic banking, and business services. * Works with other ...

Banesco USA

Electronic Banking Specialist I

Miami, FL · On-site

Serve as a Subject Matter Expert (SME) by delivering comprehensive training to internal departments on electronic banking products and service workflows and representing Electronic Banking in ...

Academy Bank

$15.50 - $21/hr

... electronic forms of communication. The agent will toggle between video teller and online banking ... Representatives will work requests submitted through the web sites, outbound sales, and from the ...

Academy Bank

$15.50 - $21/hr

... electronic forms of communication. The agent will toggle between video teller and online banking ... Representatives will work requests submitted through the web sites, outbound sales, and from the ...

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Electronic Banking Representative information

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How much do electronic banking representative jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for electronic banking representative in the United States is $18.07, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $18.75 per hour, depending on experience, location, and employer.

What is an electronic banking representative?

Electronic Banking Representatives are customer service professionals who assist clients with online and electronic banking services. They help customers set up digital accounts, troubleshoot technical issues, process online transactions, and provide guidance on using mobile banking apps and other digital platforms. Their role is essential in ensuring a smooth and secure digital banking experience for customers, as well as educating them on the features and security of electronic banking products.

What are the key skills and qualifications needed to thrive as an electronic banking representative?

To thrive as an Electronic Banking Representative, you need a solid understanding of banking products, digital transaction processes, and customer service, often supported by a background in finance or business. Familiarity with core banking systems, online banking platforms, and CRM software is typically required. Exceptional communication, problem-solving skills, and attention to detail help you deliver excellent customer support and resolve technical issues efficiently. These skills are crucial for ensuring secure, accurate transactions and maintaining customer trust in digital banking services.

How does an electronic banking representative typically collaborate with other departments to resolve customer issues?

Electronic Banking Representatives frequently work with departments such as IT, fraud prevention, and customer service to resolve complex customer issues. When customers experience technical difficulties or security concerns, representatives coordinate with IT specialists for troubleshooting and with fraud teams for handling suspicious activities. This collaborative approach ensures timely resolution and enhances the customer experience. Strong communication and teamwork skills are essential, as representatives often need to relay information between customers and internal teams.

What is the difference between Electronic Banking Representative vs Customer Service Representative?

AspectElectronic Banking RepresentativeCustomer Service Representative
CredentialsHigh school diploma; banking certifications optionalHigh school diploma or equivalent; customer service training
Work EnvironmentBank branches, call centers, online platformsCall centers, retail stores, office settings
Industry UsageFinancial institutions, banksVarious industries including banking, retail, telecom
Primary FocusManaging electronic banking services, troubleshooting online banking issuesAssisting customers with inquiries, product info, and service issues

Electronic Banking Representatives focus on managing online banking services and troubleshooting digital platforms, while Customer Service Representatives handle general customer inquiries across various channels. Both roles require strong communication skills but differ in technical expertise and work environment.

What are popular job titles related to Electronic Banking Representative jobs?

For Electronic Banking Representative jobs, the most frequently searched job titles are:

Electronic Banking Representative jobs near you
Infographic showing various Electronic Banking Representative job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 91% Full Time, and 8% Part Time. Highlights an 71% Physical, 1% Hybrid, and 28% Remote job distribution, with an average salary of $37,583 per year, or $18.1 per hour.

Electronic Banking Representative

Carthage, TX • On-site

First State Bank & Trust Company
See more jobs at First State Bank & Trust Companyexternal

Full-time

Re-posted 23 days ago

Job description

Description


The Electronic Banking Representative provides exceptional customer service and operational support for the Bank's electronic banking services, including online banking, mobile banking, ACH, cash management, and other digital banking products. This position assists customers with account access, troubleshooting, and service requests while ensuring transactions are processed accurately and in accordance with Bank policies and applicable regulations. This position also provides overflow customer service support by assisting customers with account information requests and account transfer inquiries.


Primary Responsibilities

  • Assist customers with online banking, mobile banking, ACH, and cash management services.
  • Provide prompt, professional customer service by phone and in person.
  • Process and verify ACH transactions, stop payments, sweeps, and other electronic banking activities.
  • Research and resolve customer issues while maintaining accuracy and confidentiality.
  • Monitor daily reports and perform operational tasks in accordance with Bank procedures.
  • Collect and prepare outgoing Bank mail for USPS delivery.
  • Work collaboratively with other departments to provide exceptional customer service.

Requirements


  • Strong customer service and communication skills.
  • Excellent attention to detail and commitment to accuracy.
  • Strong critical thinking and problem-solving abilities.
  • Ability to prioritize tasks and manage time effectively.
  • Ability to follow written and verbal instructions.
  • Team oriented attitude with a willingness to learn and adapt to new technology and procedures.
  • Proficient with computers and the ability to learn new software applications.
  • General knowledge of banking products and services; knowledge of ACH Rules and Regulations is preferred but not required.
  • One year of banking experience is preferred. 

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