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Electronic Banking Representative Jobs (NOW HIRING)

Academy Bank

$15.50 - $21/hr

... electronic forms of communication. The agent will toggle between video teller and online banking ... Representatives will work requests submitted through the web sites, outbound sales, and from the ...

Alpine Banks of Colorado

Retail Business Banker

Vail, CO

$24.50 - $29.50/hr

Assists customers with commercial electronic banking products including, but not limited to ... These are representative of those which must be met to successfully perform the essential functions ...

Alpine Bank

Retail Business Banker

Edwards, CO · On-site

$24.50 - $29.50/hr

Assists customers with commercial electronic banking products including, but not limited to ... These are representative of those which must be met to successfully perform the essential functions ...

Academy Bank

$15.50 - $21/hr

... electronic forms of communication. The agent will toggle between video teller and online banking ... Representatives will work requests submitted through the web sites, outbound sales, and from the ...

Armed Forces Bank

$15.50 - $21/hr

... electronic forms of communication. The agent will toggle between video teller and online banking ... Representatives will work requests submitted through the web sites, outbound sales, and from the ...

Charlesbridge

Contact Center Representative I

Dedham, MA · On-site

$22.90 - $27.86/hr

SUMMARY The Contact Center Rep I is responsible for the electronic delivery systems (including but ... Educate clients on the Bank's electronic delivery services by identifying opportunities to enhance ...

CNB Bank

Customer Service Representative

Carlsbad, NM

$13.50 - $18.25/hr

... and electronic banking support while also providing elevated teller support and developing ... The CSR promotes bank products and services while ensuring accuracy, compliance, and positive ...

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All JobsElectronic Banking Representative Jobs

Electronic Banking Representative information

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$16

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$19

How much do electronic banking representative jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for electronic banking representative in the United States is $18.07, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $18.75 per hour, depending on experience, location, and employer.

How does an Electronic Banking Representative typically collaborate with other departments to resolve customer issues?

Electronic Banking Representatives frequently work with departments such as IT, fraud prevention, and customer service to resolve complex customer issues. When customers experience technical difficulties or security concerns, representatives coordinate with IT specialists for troubleshooting and with fraud teams for handling suspicious activities. This collaborative approach ensures timely resolution and enhances the customer experience. Strong communication and teamwork skills are essential, as representatives often need to relay information between customers and internal teams.

What are Electronic Banking Representatives?

Electronic Banking Representatives are customer service professionals who assist clients with online and electronic banking services. They help customers set up digital accounts, troubleshoot technical issues, process online transactions, and provide guidance on using mobile banking apps and other digital platforms. Their role is essential in ensuring a smooth and secure digital banking experience for customers, as well as educating them on the features and security of electronic banking products.

What are the two types of electronic?

In the context of an Electronic Banking Representative, the two types of electronic transactions are electronic funds transfers (EFT), which include wire transfers and automated clearing house (ACH) payments, and electronic banking services such as online banking and mobile banking. These digital methods enable customers to perform banking activities remotely using electronic devices and secure platforms.

What is the difference between Electronic Banking Representative vs Customer Service Representative?

AspectElectronic Banking RepresentativeCustomer Service Representative
CredentialsHigh school diploma; banking certifications optionalHigh school diploma or equivalent; customer service training
Work EnvironmentBank branches, call centers, online platformsCall centers, retail stores, office settings
Industry UsageFinancial institutions, banksVarious industries including banking, retail, telecom
Primary FocusManaging electronic banking services, troubleshooting online banking issuesAssisting customers with inquiries, product info, and service issues

Electronic Banking Representatives focus on managing online banking services and troubleshooting digital platforms, while Customer Service Representatives handle general customer inquiries across various channels. Both roles require strong communication skills but differ in technical expertise and work environment.

What is called an electronic?

In the context of an Electronic Banking Representative, an electronic refers to digital systems and technologies used to perform banking transactions and services online or through electronic devices. This includes online banking platforms, electronic fund transfers, and digital payment methods, which require knowledge of banking software and security protocols.

What are the key skills and qualifications needed to thrive as an Electronic Banking Representative, and why are they important?

To thrive as an Electronic Banking Representative, you need a solid understanding of banking products, digital transaction processes, and customer service, often supported by a background in finance or business. Familiarity with core banking systems, online banking platforms, and CRM software is typically required. Exceptional communication, problem-solving skills, and attention to detail help you deliver excellent customer support and resolve technical issues efficiently. These skills are crucial for ensuring secure, accurate transactions and maintaining customer trust in digital banking services.

Who is the lead singer of electronic?

Electronic is a British band formed by Bernard Sumner of New Order and Johnny Marr of The Smiths. The band does not have a designated lead singer, as both members contribute vocals and songwriting. Their music features a blend of electronic, rock, and alternative styles, often emphasizing collaborative vocals.

What is the definition of electronic?

In the context of an Electronic Banking Representative, 'electronic' refers to processes, systems, or transactions that are conducted using electronic devices and digital technology, such as online banking platforms, ATMs, and electronic fund transfers. It involves the use of computers, networks, and software to facilitate banking activities efficiently and securely.
More about Electronic Banking Representative jobs
What job categories do people searching Electronic Banking Representative jobs look for? The top searched job categories for Electronic Banking Representative jobs are:
Electronic Banking Representative jobs near you
Infographic showing various Electronic Banking Representative job openings in the United States as of June 2026, with employment types broken down into 73% Full Time, 25% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,583 per year, or $18.1 per hour.
Digital Banking Rep I

Digital Banking Rep I

Academy Bank

On-site

$15.50 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Summary:
The Universal Banking Representative I will engage with clients in a blended contact center environment consisting of interactive video, web chat, secure mail and online banking interactions. Client interactions will be handled through direct video, phone, email, live chat and other electronic forms of communication. The agent will toggle between video teller and online banking interactions. The agent will work as part of a team under the direction of the center manager and assigned team leads. The agent will be responsible for supporting department objectives through direct client interactions, adhering to quality standards, and performing light administrative tasks.
A successful agent will be a client focused team player who is comfortable interacting with clients through video and other forms of client-facing technology such as email and live chat in order to complete banking transactions provide client service, support and recommending other products and services. The agent must be focused on the delivering of exceptional client service during each client interaction.
Fullâ€Âtime associates are eligible for our benefit package that includes: medical, dental, and vision insurance; 401(k) plan; Company paid life insurance, short and long term disability insurance; Company paid vacation, sick leave, holidays, and more! Position will remain open until a qualified applicant is hired.
Principal Accountabilities:
  • Delivers Fast, Easy, and Personal client service consistent with company's standards with each client and associate interaction.
  • Work as part of a team of client-facing associates who exhibit a strong professional and client-focused orientation in all client interactions.
  • Provide front-line cient support through multiple service requests or inquiries submitted through email, Secure Mail, Web Chat or other Digital Banking Channels.
  • Receive, process, and fulfill client requests and product applications submitted through web forms, via email, fax, electronic support forms, and account applications, for all institutions. Representatives will work requests submitted through the web sites, outbound sales, and from the client care center.
  • Process client support requests and inquiries including, but not limited to: Reg E Inquires, Stop Payments, ACH inquires, Account Information. Close accounts, Password Resets etc.
  • Perform all tasks necessary to establish new accounts: Perform all due diligence required for new accounts, process applications, and deliver fulfillment materials, and upload approved accounts.
  • Perform all tasks necessary to process secured credit card collateral accounts and refer applications to the credit department for further processing.
  • Maintain a personally professional and presentable appearance in all internal and external client interactions.
  • Ethically conducts operational tasks related to protecting client and bank assets and related to regulatory compliance, including properly documenting account opening, completing logs and other records to document proper procedures, obtaining and ensuring the accuracy of all regulatory and procedural documentation.
  • Protects all client information and bank trade secrets and business records as confidential, and follows all company policies for communication with clients, vendors and associates.
  • The ability to adhere to specific quality standards, codes of conduct and professionalism.
  • Be fully proficient in video teller and online banking tasks.
  • Engage with clients in a professional and friendly manner while providing a positive brand experience during each client interaction.
  • Process bank transactions including check cashing, withdrawals, account inquires and other transactions and inquiries in accordance with bank policies and procedures.
  • Maintains current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements; Employee handbook policies; and Operations, Audit, and Security policies through regular and thorough training.
  • Assist with troubleshooting and issue resolution tasks associated with Interactive Teller Machines and liaise appropriately with center management, branch, operations, and IT staff in problem identification and resolution.
  • Perform administrative tasks as assigned.
  • Work with individuals in other departments (retail branches, client care, online banking, and client relations) to address Universal Teller Center customer service issues and escalations.
  • The agent must be able to work a schedule commensurate with Retail Branch and Interactive Teller Machine hours of operation which may include evening and weekend shift assignments
  • Maintain customer confidentiality.
  • Ad hoc duties as assigned
  • Regular attendance is required, working at the worksite during regular business hours and/or assigned hours.

Compensation & Benefits
This position is eligible for additional incentive compensation monthly, based on achievement of established incentive goals.
Fullâ€Âtime associates are eligible for our benefits package:
  • Medical
  • Dental
  • Vision
  • 401(k) plan
  • Company paid life insurance
  • Short and Long-term disability insurance
  • Company paid vacation, paid leave and holidays

This position will remain open until a qualified applicant is hired.
Minimum Qualifications
  • High school diploma or GED
  • 1 year Customer Service, Retail or equivalent experience
  • Familiarity with banking products and services
  • Strong attention to detail and ability to complete work accurately.
  • Proficient in basic office skills/equipment, including computer, email, ten-key calculator, copier, scanner/fax, typing, telephone, organization systems, and Microsoft Office suite of products.
  • Ability to communicate effectively in person, on-screen, over the phone and in writing.
  • Above average ability to think logically in order to analyze situations, resolve problems, and make sound decisions.
  • Ability to solve problems while working directly with external and / or internal customers.
  • Ability to handle multiple tasks simultaneously. Proficient at working with multiple computer and software systems.
  • Familiarity and high comfort level with a variety of electronic forms of communication -- phone, video, social media, email, etc

Physical Requirements:
The work environment is typical of a standard office setting. Sedentary work; exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, walking and standing are required only occasionally. Talking; expressing or exchanging ideas by means of the spoken word. Activities must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Hearing; perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in recommending other products and services. The agent must be focused on the delivering of exceptional customer service during each customer interaction.

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