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Description

Join our team as a skilled Audio Visual (AV) Specialist to provide on-site operational support, sustainment, and technical expertise for classroom audiovisual systems within the USAFCOEFS environment. This role is critical to ensuring fully functional, mission-ready classroom technologies that support training, simulations, and command events.

The AV Specialist will maintain, troubleshoot, and enhance installed AV systems, support live events, and ensure seamless integration of hardware, software, and networked solutions-including Microsoft Teams-enabled video conferencing. The ideal candidate brings strong hands-on AV experience, troubleshooting expertise, and the ability to operate in a fast-paced, mission-driven government environment.

The scope is to provide end-to-end audiovisual support across USAFCOEFS classrooms and event spaces, including system sustainment, troubleshooting, event support, asset management, and customer training-ensuring reliable, high-quality, and mission-ready AV capabilities.

Key Responsibilities

1. AV Systems Operations & Sustainment

Provide daily operational support and sustainment for installed classroom AV systems, including:

Projectors, audio systems, control systems, and AV racks 

Network-connected AV and Teams-enabled conferencing systems 

Routine system checks to ensure full operational readiness 

Maintain:

Daily logs of tasks, customer requests, and system issues 

Common Operating Picture (COP) of all FCP classrooms 

Weekly inventory of AV equipment and repair parts 

Perform:

Preventative maintenance (cleaning, filter/lamp replacement, inspections) 

Equipment repairs and component replacement as required 

Troubleshooting using wiring diagrams and signal flow schematics 

2. Service Management & Reporting

Track and manage workload using Army Enterprise Service Management Platform (AESMP) 

Create and manage tickets in SharePoint and FCP repositories 

Monitor all tickets through resolution and closure 

Provide daily, weekly, and monthly status reports to the COR 

Document equipment usage, repairs, and part replacements 

Ensure compliance with service level agreements (SLAs):

Classroom requests: 2-hour response / 4-hour resolution 

General requests: 4-hour response / 8-hour resolution 

3. Event & Operational Support

Support AV requirements for ceremonies, training, and events, including:

Change-of-command ceremonies, retirements, and official functions 

Conferences, presentations, and multi-day events 

Responsibilities include:

Coordinating with customers to determine AV requirements 

Conducting site surveys (power, layout, acoustics) 

Transporting, setting up, configuring, and operating AV equipment 

Monitoring and adjusting audio/video quality during events 

Produce:

Audio products and recordings for official events 

High-quality sound and visual outputs using mixers and equalizers 

4. Customer Support & Training

Serve as primary AV support representative for classrooms and events 

Provide hands-on assistance and troubleshooting for users 

Deliver training and briefings on AV systems and instructional technologies 

Coordinate with technical support teams to resolve complex issues 

5. Equipment & Asset Management

Maintain accountability of AV equipment, repair parts, and inventory 

Manage AV loaner program (issue, track, receive equipment) 

Document shipping/receiving of AV components, including packaging and labeling 

Track usage of consumables (e.g., projector bulbs) by classroom 

Requirements

DoD Secret Clearance 

Compliance with DoD cybersecurity and information assurance policies 

Ability to safeguard Government systems, equipment, and facilities 

Knowledge of handling Controlled Unclassified Information (CUI) and Personally Identifiable Information (PII) 

Bachelor's degree in Audio Visual Technology, IT, Electronics, or related field (or equivalent experience) 

3+ years of hands-on experience supporting AV systems and live events 

AV hardware (projectors, audio systems, mixers, control systems) 

Video conferencing platforms (e.g., Microsoft Teams) 

AV signal flow, wiring, and schematics interpretation 

Basic networking concepts related to AV systems 

Experience supporting live events and presentations 

Ability to manage multiple service requests in a fast-paced environment 

Strong communication and customer support skills 

Preferred Qualifications

Experience in DoD or government training environments 

Familiarity with SharePoint and AESMP ticketing systems 

Experience supporting classroom or simulation-based training systems 

Knowledge of preventative maintenance programs for AV systems