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Onity Jobs (NOW HIRING)

Ocwen

Commitment Desk Analyst

West Palm Beach, FL · On-site

$19.75 - $27/hr

Onity Mortgage is one of the largest servicers in the country, focused on delivering a variety of servicing and lending programs to customers, clients and investors. At Onity, we strive to earn our ...

Ocwen

Senior Manager, Strategic Finance

West Palm Beach, FL · On-site

$135K - $155K/yr

Onity Group Inc. is a leading non-bank financial services company providing mortgage servicing and originations solutions through its subsidiary, Onity Mortgage, formerly known as PHH Mortgage. Onity ...

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Onity information

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$45K

$84.8K

$106.5K

How much do onity jobs pay per year?

As of Jun 4, 2026, the average yearly pay for onity in the United States is $84,844.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,500.00 and $96,000.00 per year, depending on experience, location, and employer.

What is an Onity job?

An Onity job typically refers to a position with Onity, a company specializing in electronic locking solutions and access control systems for hotels, commercial businesses, and other industries. Jobs at Onity can range from technical roles in product installation and maintenance to sales, customer support, and engineering positions. Employees may work directly with clients to provide security solutions or support the development of new locking technologies. If you're interested in working at Onity, job opportunities are often listed on their official website or job boards.

What are the key skills and qualifications needed to thrive as an Onity Technician, and why are they important?

To thrive as an Onity Technician, you need a solid background in electronics, troubleshooting, and access control systems, often supported by technical training or relevant certifications. Familiarity with Onity software, RFID technology, and diagnostic tools is typically required. Excellent problem-solving, attention to detail, and strong customer service skills help technicians deliver effective support and build client trust. These skills are crucial for ensuring the security, reliability, and functionality of electronic locking systems in hospitality and commercial environments.

What are some typical challenges faced by Onity field technicians, and how can applicants prepare for them?

Onity field technicians often encounter challenges such as troubleshooting complex electronic locking systems and providing on-site support under time constraints. They may also need to coordinate with hotel management and maintenance teams to minimize disruption to guests while performing installations or repairs. To prepare, applicants should familiarize themselves with electronic access control technologies, strengthen their customer service skills, and be ready to adapt to varying work environments. A proactive approach to problem-solving and clear communication with clients and team members are essential for success in this role.

What is an Onity technician and what do they do?

An Onity technician is a professional who installs, maintains, and repairs electronic locking systems and access control products manufactured by Onity, commonly used in hotels, businesses, and institutions. Their responsibilities include troubleshooting electronic locks, programming keycards, updating system software, and ensuring the security and proper operation of Onity devices. They may also train staff on system use and respond to emergency lockout situations. Strong technical skills and familiarity with electronic security systems are essential for this role.

What is the difference between Onity vs Hotel Lock Technician?

AspectOnityHotel Lock Technician
CredentialsTechnical certifications, locksmith licensesTechnical certifications, locksmith licenses
Work EnvironmentManufacturing, installation, and support for hotel security systemsOn-site repair, installation, and maintenance of hotel locks
Industry UsageUsed by hotel chains and security providersEmployed by hotels, security companies, and maintenance firms

Both Onity and Hotel Lock Technicians require similar credentials and work within the hotel security industry. Onity focuses on manufacturing and supporting hotel lock systems, while Hotel Lock Technicians primarily perform installation and maintenance on-site. Understanding these differences helps job seekers identify the right career path in hotel security and maintenance roles.

More about Onity jobs
What cities are hiring for Onity jobs? Cities with the most Onity job openings:
What are the most commonly searched types of Onity jobs? The most popular types of Onity jobs are:
What states have the most Onity jobs? States with the most job openings for Onity jobs include:
What job categories do people searching Onity jobs look for? The top searched job categories for Onity jobs are:
Onity jobs near you
Infographic showing various Onity job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $84,844 per year, or $40.8 per hour.

Coordinator, Customer Care Center - Customer Service

Onity Group Inc.

Mount Laurel, NJ • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Job Description
The Coordinator, Customer Service is a customer-facing role responsible for delivering exceptional quality support to customers by answering incoming phone calls and resolving all customer inquiries on the Company's mortgage products and services. This role focuses on solving customer problems, reducing customer friction, and providing clear, actionable solutions that help customers move forward.
As a front-line representative of the Onity brand, this role is accountable for creating positive customer experiences, strengthening relationships, and identifying opportunities to deliver additional value through relevant products and services. Agents in this role are required to use scripting and adhere to investor servicing guidelines, internal policies and procedures. Success in this role is measured through customer satisfaction, resolution outcomes, and the ability to build truth with every interaction.
Work Schedule:
  • Scheduled work hours are 12 pm to 9 pm Monday through Friday and rotating Saturdays from 8 am to 5 pm.
  • This is a 100% in-office position. Employee must be within commutable distance to the Mt. Laurel, NJ office.
  • This position is full-time.
  • Eight week paid on the job training. After training, there will be a 3-month performance evaluation period.
  • What Onity Mortgage Offers:
  • Position does require working in our Mt. Laurel, NJ office full time
  • Pay is $18.00 to $20.00 per hour based on experience + potential overtime + monthly incentive averaging around $400 per month

Competitive benefits
  • 401(k) with company match after 1 year
  • Paid holidays + 2 floating holidays + 1 volunteer day per year
  • 19 days of paid time off per year
  • Tuition assistance
  • Quarterly "Fun at Work" events
  • Opportunity for yearly merit increase in compensation
  • Training will be provided on AI-powered tools and workflows used in the contact center, as well as Lean Management System (LMS) principles including daily huddles, visual management, and continuous improvement practices
  • Defined career path for high performers: Coordinators who demonstrate consistent performance and leadership potential are eligible to advance to Team Lead, and further into Assistant Manager and Manager roles within the Customer Care organization. Internal mobility across business lines is actively encouraged

Job Functions and Responsibilities:
  • Serve customers with a deep sense of responsibility and privilege, recognizing the importance of each customer interaction in their financial journey
  • Take ownership of every customer interaction, listening fully, understanding needs, and guiding customers to outcomes that go beyond resolution to true peace of mind
  • Deliver exceptional customer experiences that strengthen trust and loyalty, consistently exceeding expectations rather than simply meeting them
  • Approach every customer need as a problem to solve, reducing effort, removing confusion, and creating a clear and confident path forward
  • Provide thoughtful guidance on products, services, and solutions that genuinely improve the customer's situation, reflecting a service-to-sales mindset grounded in customer value
  • Create seamless experiences by partnering across teams when needed, ensuring the customer is never left without an answer or next step
  • Maintain accurate, complete documentation of all customer interactions to support continuity, accountability and high-quality service
  • Navigate multiple servicing platforms and applications simultaneously, including loan servicing systems, outbound dialer platforms, and skip-tracing
  • Consistently deliver performance outcomes aligned with customer satisfaction (e.g., Net Promoter Score), experience measures, quality and productivity.

Qualifications:
  • High school diploma or equivalent required
  • Minimum of one year experience in a call center, collections, inside sales or customer service environment required, with a strong focus on superior customer experience
  • Strong computer skills, including typing, navigating multiple systems simultaneously to work efficiently in a fast-paced, performance-driven environment; proficient knowledge with the Microsoft Office suite required; exposure to chat, email, SMS; AI a plus
  • Strong communication skills with the ability to build trust while addressing sensitive financial situations, handle objections, and resolve customer concerns
  • Demonstrated problem-solving ability and a customer-first mindset

Training / Licensing Requirements:
  • Must pass the Company's Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.

#WeAreOnIt
About Us
Onity Group Inc. is a leading non-bank financial services company providing mortgage servicing and originations solutions through its subsidiary, Onity Mortgage, formerly known as PHH Mortgage. Onity Mortgage is one of the largest servicers in the country, focused on delivering a variety of servicing and lending programs to customers, clients and investors.
At Onity, we strive to earn our customers' loyalty every day. We do this by consistently delivering exceptional service and building trust through reliability, integrity, and following through on our commitments. We operate through the lens of the customer, understand the importance of homeownership, and take pride in helping homeowners. Collectively this fosters long-term relationships, ensuring our customers feel valued and supported. We expect all employees to interact with and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our service delivery standards.
Onity is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to inclusion and equal opportunity ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
Onity Group Inc. offers a comprehensive benefits package including medical, dental and vision; up to 3% match on 401(k) contributions; generous paid time off; company-paid life, accident and disability coverage; programs for mental, physical and financial wellness; and more. Visit jobs.onitygroup.com for details.

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