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Full Time Onity Jobs (NOW HIRING)

Ocwen

Team Lead, Call Center

Plano, TX · Hybrid

This position is full-time. What Onity Mortgage Offers: * Competitive benefits * 401(k) with company match after 1 year * Paid holidays + 2 floating holidays + 1 volunteer day per year * 19 days of ...

Onity Group Inc.

Call Center Representative

Plano, TX · On-site

$15 - $18.75/hr

This position is full-time. * Eight week paid on the job training. After training, there will be a 3-month performance evaluation period. What Onity Mortgage Offers * Competitive benefits * 401(k) ...

Ocwen

Team Lead, Customer Resolutions

Mount Laurel, NJ · On-site

This position is full-time. What Onity Mortgage Offers: * Competitive benefits * 401(k) with company match after 1 year * Paid holidays + 2 floating holidays + 1 volunteer day per year * 19 days of ...

Ocwen

Call Center Representative

Plano, TX · Hybrid

$15 - $18.75/hr

This position is full-time. * Eight week paid training. After training, there will be a 3-month performance evaluation period. What Onity Mortgage Offers * Competitive benefits * 401(k) with company ...

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Full Time Onity information

What is the difference between Full Time Onity vs Full Time Security Technician?

AspectFull Time OnityFull Time Security Technician
CredentialsTypically requires security or alarm system certificationsRequires security system certifications and technical training
Work EnvironmentSecurity monitoring centers, client sites, retail storesInstallation, maintenance, and repair at various client locations
Employer & IndustrySecurity companies, retail, hospitalitySecurity service providers, alarm system companies
Common Search/ComparisonOften compared for security roles, monitoring vs technical workTechnical skills, installation, troubleshooting

Full Time Onity roles focus on security monitoring and customer service, while Full Time Security Technicians handle installation and maintenance of security systems. Both require relevant certifications and work in security-related industries, but differ in daily tasks and work environments.

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What are the most commonly searched types of Onity jobs? The most popular types of Onity jobs are:
What job categories do people searching Full Time Onity jobs look for? The top searched job categories for Full Time Onity jobs are:
Full Time Onity jobs near you
Infographic showing various Full Time Onity job openings in the United States as of July 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Team Lead, Customer Resolutions

Onity Group Inc.

Mount Laurel, NJ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description


The Team Lead, Customer Resolutions will play a key role in the coaching and development of the Customer Resolutions Coordinators under their supervision. Focus areas will include utilization of our technology, scripting, and loss mitigation experience to achieve top results in volume of resolutions, reduction in variability and high-quality scores.
Work Schedule:
  • The Team Lead must be availabel to work the shift of their team members. Scheduled work hours are 12 pm to 9 pm Monday through Friday and rotating Saturdays from 8 am to 5 pm.
  • This is a 100% in-office position. Employee must be within commutable distance to the Mt. Laurel, NJ office.
  • This position is full-time.

What Onity Mortgage Offers:
  • Competitive benefits
  • 401(k) with company match after 1 year
  • Paid holidays + 2 floating holidays + 1 volunteer day per year
  • 19 days of paid time off per year
  • Tuition assistance
  • Quarterly "Fun at Work" events
  • Opportunity for yearly merit increase in compensation

Job Functions and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • Provide strategic oversight and direction regarding Onity's Call Center Operation - Customer Resolutions department regarding performance and practices to ensure high quality product output and operational excellence throughout the organization.
  • Closely monitor various metrics such as Key Performance Indicators (KPIs) to achieve business objectives.
  • Manage a diverse team of associates located in the US with an emphasis on retention of high performing associates, coaching and professional development.
  • Oversee the execution of all Customer Resolutions processes to ensure a high degree of timeliness, accuracy, and compliance.
  • Leverage effective short, medium, and long-range planning to anticipate business needs as they arise and provide effective solutions to Executive Management.
  • Review departmental control reporting to ensure compliance with internal and external guidelines related to ERM servicing commitments.
  • Update and implement internal controls and procedures as risks are identified.
  • Ensure all internal policies and procedures are updated to reflect compliance changes.
  • Develop and document business process enhancements and opportunities for increased automation.
  • Login to the escalation queue to handle and manage queries and escalations real time.

Qualifications:
To perform this job successfully, an individual must have the following education and/or experience:
  • Bachelor's degree or equivalent preferred
  • Minimum of one year experience leading a team in a call center enviroment
  • Minimum of two years experience in a customer service or collections environment
  • Proficient with Microsoft Office products (e.g., Word, Excel, Outlook, etc.)
  • Strong written/verbal communication skills
  • Persuasive demeanor with ability to make rational decisions based on business expectations.
  • Ability to deal with conflict and resolve in accordance with business unit requirements
  • Adapts well in a changing environment

Training/Licensing Requirements:
  • Must pass the Company's Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.

Work Schedule/Requirements:
  • Scheduled work hours are 12 pm to 9 pm Monday through Friday and rotating Saturdays from 8 am to 5 pm.
  • Our call center hours of operation are Monday - Friday 8:00 a.m. - 9:00 p.m. EST, Saturday 8:00 a.m. - 5:00 p.m. EST. Scheduled 40 hour weekly shifts will fall into those timeframes. Must be fleble to work a 40 hour work schedule between these hours. Rotating Saturdays are required.
  • Shifts are subject to a changing rotation schedule. Employees in this role must be flexible and available to work during all listed business hours. Shifts are determined by business needs.
  • This is a 100% in office position office position. Employee must be within commutable distance to Mount Laurel, NJ and able to work in the office as required.

#WeAreOnIt
About Us
Onity Group Inc. is a leading non-bank financial services company providing mortgage servicing and originations solutions through its subsidiary, Onity Mortgage, formerly known as PHH Mortgage. Onity Mortgage is one of the largest servicers in the country, focused on delivering a variety of servicing and lending programs to customers, clients and investors.
At Onity, we strive to earn our customers' loyalty every day. We do this by consistently delivering exceptional service and building trust through reliability, integrity, and following through on our commitments. We operate through the lens of the customer, understand the importance of homeownership, and take pride in helping homeowners. Collectively this fosters long-term relationships, ensuring our customers feel valued and supported. We expect all employees to interact with and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our service delivery standards.
Onity is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to inclusion and equal opportunity ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
Onity Group Inc. offers a comprehensive benefits package including medical, dental and vision; up to 3% match on 401(k) contributions; generous paid time off; company-paid life, accident and disability coverage; programs for mental, physical and financial wellness; and more. Visit jobs.onitygroup.com for details.

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