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Onboarding Implementation Manager Jobs in Iowa (NOW HIRING)

Kendall Hunt Publishing

Onboarding Specialist

Dubuque, IA · On-site

$17.50/hr

Provide customer support during the early implementation process, eventually transitioning them ... Gain some great experience to promote to higher roles - many of our leadership and upper management ...

Westmark Enterprises

Onboarding Specialist

Dubuque, IA · On-site

$17.50/hr

Provide customer support during the early implementation process, eventually transitioning them ... Gain some great experience to promote to higher roles - many of our leadership and upper management ...

Kendall Hunt Publishing

Onboarding Specialist

Dubuque, IA · On-site

$17.50/hr

Provide customer support during the early implementation process, eventually transitioning them ... Gain some great experience to promote to higher roles - many of our leadership and upper management ...

Westmark Enterprises

Onboarding Specialist

Dubuque, IA · On-site

$17.50/hr

Provide customer support during the early implementation process, eventually transitioning them ... Gain some great experience to promote to higher roles - many of our leadership and upper management ...

BeyondReach

Service Delivery Manager

Cedar Rapids, IA · On-site

The Service Delivery Manager leads the teams responsible for project implementation, service provisioning, client onboarding, and service delivery operations. This role ensures projects are delivered ...

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All JobsOnboarding Implementation JobsOnboarding Implementation Manager JobsOnboarding Implementation Manager Jobs in Iowa

Onboarding Implementation Manager information

See Iowa salary details

$36.6K

$97.2K

$157.8K

How much do onboarding implementation manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for onboarding implementation manager in Iowa is $97,231.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,900.00 and $113,700.00 per year, depending on experience, location, and employer.

What is the difference between Onboarding Implementation Manager vs Customer Success Manager?

AspectOnboarding Implementation ManagerCustomer Success Manager
Primary FocusLeading new client onboarding and implementation processesMaintaining client relationships and ensuring ongoing satisfaction
ResponsibilitiesProject management, process setup, training during onboardingRenewals, upselling, ongoing support
Skills & CertificationsProject management, communication, technical knowledgeRelationship management, communication, product knowledge

While both roles involve client interaction, the Onboarding Implementation Manager focuses on the initial setup and implementation of services, whereas the Customer Success Manager maintains long-term client relationships and satisfaction after onboarding.

How does an Onboarding Implementation Manager typically collaborate with cross-functional teams during a client onboarding project?

As an Onboarding Implementation Manager, you will regularly collaborate with teams such as sales, product, IT, and customer support to ensure a smooth client onboarding experience. This involves coordinating project timelines, sharing client requirements, and troubleshooting issues as they arise. Effective communication and project management skills are crucial, as you'll serve as the main point of contact between the client and internal teams, ensuring all stakeholders are aligned and informed throughout the implementation process.

What are Onboarding Implementation Managers?

Onboarding Implementation Managers are professionals responsible for ensuring the smooth transition of new clients or employees into a company's systems, processes, or services. They coordinate the setup, training, and integration activities to ensure all requirements are met and stakeholders are satisfied. Their role involves project management, communication with clients, and collaboration with internal teams to deliver a seamless onboarding experience. They play a key role in setting the tone for the client's or employee's relationship with the company.

What are the key skills and qualifications needed to thrive as an Onboarding Implementation Manager, and why are they important?

To thrive as an Onboarding Implementation Manager, you need strong project management abilities, experience with customer onboarding processes, and often a degree in business or a related field. Familiarity with CRM platforms like Salesforce, onboarding software, and project management tools such as Asana or Trello is typically required. Exceptional communication, problem-solving, and relationship-building skills set top performers apart in this role. These skills ensure efficient client integration, high satisfaction, and smooth transitions that drive customer retention and business success.
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Onboarding Implementation Manager jobs near you
Onboarding Specialist

Onboarding Specialist

Westmark Enterprises, Inc

Dubuque, IA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Westmark Enterprises/Kendall Hunt Publishing is looking for our newest Onboarding Specialist in our IT Department. As an Onboarding Specialist you will provide setup, training, and support for our new customers that are just beginning to use our digital products. This position will work in our home office in Dubuque, Iowa.

Who Are We?

Westmark Enterprises is a support organization headquartered in Dubuque, Iowa that provides support functions such as information technology, human resources, inventory control, telecommunications, finance, and accounting for numerous affiliated companies, including Kendall Hunt Publishing, Westmark Development, Great River Learning, RCL Benziger, and Paradigm Education Solutions. To learn more about us, visit our website at www.westmarkenterprises.com. https://www.kendallhunt.com.

What Does An Onboarding Specialist Do?

  • You will assist with the setup of the new products, such as setting up LTI integrations and configure and customize to the customer's preference
  • Provide customer support during the early implementation process, eventually transitioning them from our Onboarding team to our Tech Support team
  • You will perform quality assurance and run tests on our newly release browsers or operating systems
  • Create documentations for new products and host training sessions and webinars via Zoom

Who We Need!

  • You must hold an associate degree or equivalent from a two-year college or tech school; OR six months to a year related experience/trainings; or a combination of both
  • Someone who has excellent customer service experience and communication abilities
  • Someone who has the technical IT background to be successful in this position, given the knowledge needed
  • Someone who is eager to help solve problems, and apply principles of logical or scientific thinking to a wide range of intellectual and practical problems

Why Us? We Understand It's More Than Just a Job!

Choosing a career path can be one of the most important decisions in one's life. Work is part of a person's identity. People need compelling reasons to remain at a job and a company day after day, year after year. As you consider a career change, we understand the benefits an employer offers are just as appealing as the job itself.

Kendall Hunt offers -

  • Job Stability. Kendall Hunt and their family of companies have been around for over 75 years
  • Career Growth. Gain some great experience to promote to higher roles - many of our leadership and upper management staff worked their way up in our family of companies
  • Affordable medical, dental, and vision insurance with Company paid life insurance, short term and long term disability
  • Generous company match on 401(k) plan, as well as profit sharing
  • 15 days of PTO at hire, plus paid holidays
  • Scholarship and tuition reimbursement

All offers of employment are conditional based on satisfactory background check(s).

HRDept@kendallhunt.com

An Equal Opportunity Employer


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