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Onboarding Implementation Manager Jobs in Florida

Self Bill Pro

Manager of Implementations

Clermont, FL · On-site +1

$100K - $135K/yr

Own onboarding and training for new Implementation Managers, including EDI, file format, and platform ramp-up * Set clear performance expectations and hold the team accountable to delivery timelines ...

Reeco T.M. Ltd.

Senior Implementations Manager

Miami, FL · On-site

$90 - $140/hr

At Reeco, we're looking for an Implementation Manager to own that journey. You'll be responsible for leading customer onboarding projects from kickoff through successful handoff to Customer Success.

Epos Now

Head of Onboarding

Orlando, FL · On-site

$65K - $75K/yr

... implementation, customer success or post-sales. * Strong stakeholder management skills across Sales ... onboarding function while keeping the customer experience firmly at the centre.

Epos Now Group

Head of Onboarding

Orlando, FL · On-site

... implementation, customer success or post-sales. * Strong stakeholder management skills across Sales ... onboarding function while keeping the customer experience firmly at the centre.

Epos Now

Head of Onboarding

Orlando, FL · On-site +1

... implementation, customer success or post-sales. * Strong stakeholder management skills across Sales ... onboarding function while keeping the customer experience firmly at the centre.

Iqnovo

SaaS Onboarding Specialist

Tampa, FL · On-site

$70 - $90/hr

Two or more years in SaaS onboarding, implementation, customer success, solutions consulting, or a comparable customer-facing role.* Strong project-management habits and the ability to keep multiple ...

Vets Hired

Community Onboarding Manager

Orlando, FL · On-site

$75 - $110/hr

Job Summary The Community Onboarding Manager is responsible for managing the successful onboarding and launch of new residential construction projects from project kickoff through operational handoff.

Upshop

Director, Implementation

Miami, FL · On-site +1

... training, knowledge management, customer onboarding, and internal operational efficiency ... Monitor implementation portfolio health through operational, financial, and customer success ...

TransUnion

Solutions Implementation Advisor

Boca Raton, FL · On-site

$101 - $150/hr

... The Implementation and Client Success team works directly with customers and internal products ... Act as the primary interface for the onboarding and management of Neustar Trusted Call Solutions ...

Vets Hired

Community Onboarding Manager

Orlando, FL

Job Summary The Community Onboarding Manager is responsible for managing the successful onboarding and launch of new residential construction projects from project kickoff through operational handoff.

Dentsu Aegis Network

$113K - $150K/yr

Develop andmaintainstandardized onboarding frameworks to support scalable deployment * Support ... Audit,documentandfind pain points &integration patterns across CRM,dentsu.Connect, and AdTech ...

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Showing results 21-40

All JobsOnboarding Implementation JobsOnboarding Implementation Manager JobsOnboarding Implementation Manager Jobs in Florida

Onboarding Implementation Manager information

See Florida salary details

$29.1K

$77.4K

$125.5K

How much do onboarding implementation manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for onboarding implementation manager in Florida is $77,358.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,400.00 and $90,400.00 per year, depending on experience, location, and employer.

What is an onboarding implementation manager?

Onboarding Implementation Managers are professionals responsible for ensuring the smooth transition of new clients or employees into a company's systems, processes, or services. They coordinate the setup, training, and integration activities to ensure all requirements are met and stakeholders are satisfied. Their role involves project management, communication with clients, and collaboration with internal teams to deliver a seamless onboarding experience. They play a key role in setting the tone for the client's or employee's relationship with the company.

How does an onboarding implementation manager typically collaborate with cross-functional teams during a client onboarding project?

As an Onboarding Implementation Manager, you will regularly collaborate with teams such as sales, product, IT, and customer support to ensure a smooth client onboarding experience. This involves coordinating project timelines, sharing client requirements, and troubleshooting issues as they arise. Effective communication and project management skills are crucial, as you'll serve as the main point of contact between the client and internal teams, ensuring all stakeholders are aligned and informed throughout the implementation process.

What are the key skills and qualifications needed to thrive as an onboarding implementation manager, and why are they important?

To thrive as an Onboarding Implementation Manager, you need strong project management abilities, experience with customer onboarding processes, and often a degree in business or a related field. Familiarity with CRM platforms like Salesforce, onboarding software, and project management tools such as Asana or Trello is typically required. Exceptional communication, problem-solving, and relationship-building skills set top performers apart in this role. These skills ensure efficient client integration, high satisfaction, and smooth transitions that drive customer retention and business success.

What is the difference between Onboarding Implementation Manager vs Customer Success Manager?

AspectOnboarding Implementation ManagerCustomer Success Manager
Primary FocusLeading new client onboarding and implementation processesMaintaining client relationships and ensuring ongoing satisfaction
ResponsibilitiesProject management, process setup, training during onboardingRenewals, upselling, ongoing support
Skills & CertificationsProject management, communication, technical knowledgeRelationship management, communication, product knowledge

While both roles involve client interaction, the Onboarding Implementation Manager focuses on the initial setup and implementation of services, whereas the Customer Success Manager maintains long-term client relationships and satisfaction after onboarding.

What are popular job titles related to Onboarding Implementation Manager jobs in Florida?

For Onboarding Implementation Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Onboarding Implementation Manager jobs in Florida look for?

The top searched job categories for Onboarding Implementation Manager jobs in Florida are:

What cities in Florida are hiring for Onboarding Implementation Manager jobs?

Cities in Florida with the most Onboarding Implementation Manager job openings:

Onboarding Implementation Manager jobs near you
Infographic showing various Onboarding Implementation Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $77,358 per year, or $37.2 per hour.

Manager of Implementations

Self Bill Pro

Clermont, FL • On-site, Remote

$100K - $135K/yr

Full-time

Posted 4 days ago

Job description

About Self Bill Pro:
Self Bill Pro is a rapidly growing startup dedicated to solving one of the most persistent challenges in the employee benefits ecosystem: the complexity of monthly benefits billing. We provide a tech-enabled service where our dedicated team leverages proprietary software to eliminate the administrative burdens of manual invoice audits and costly billing errors. Our mission is to streamline this critical operation, freeing up employers, brokers, and carriers to focus on their strategic priorities.
About the Role: $100,000 - $135,000, dependent on experience
The Manager of Implementations is a high-impact position responsible for leading the Implementation Manager team. This role is accountable for the end-to-end delivery of client onboarding, from requirements gathering and EDI data mapping through testing, deployment, and transition to ongoing support. Internally, this leader will build, coach, and scale a high-performing team of Implementation Managers while driving consistency, on-time delivery, and operational excellence.
Reporting to the Director of Operations, this is where hands-on implementation ownership sits. The role sets escalation and quality standards for complex integration challenges while staying close enough to the work to review data mappings and unblock at-risk projects.
The ideal candidate combines strong people leadership, deep EDI and benefits administration fluency, and the project management discipline to keep a high volume of concurrent implementations on track.
This is a remote position.
Team Leadership & Development
  • Lead, mentor, and develop a team of Implementation Managers, fostering a high-performance, client-centric culture
  • Conduct regular 1:1s, provide feedback, and support career growth and technical skill development
  • Manage team capacity, project assignment, and workload distribution across a high volume of concurrent implementations
  • Own onboarding and training for new Implementation Managers, including EDI, file format, and platform ramp-up
  • Set clear performance expectations and hold the team accountable to delivery timelines and quality standards

Implementation Delivery & Portfolio Oversight
  • Maintain visibility into all active implementations, monitoring status, risk, and timeline adherence across the team
  • Maintain the team's technical excellence in EDI standards (including HIPAA 834), API integrations, and benefit administration platforms
  • Review and validate EDI data mappings, file specifications, and testing plans ahead of deployment
  • Step directly into at-risk implementations to unblock issues and drive them to completion
  • Establish and report on delivery metrics, including go-live timeliness, project cycle time, and implementation quality
  • Make prioritization and sequencing decisions when client, carrier, and internal timelines compete

Client Experience & Escalation Management
  • Serve as the primary escalation point for complex or high-impact implementation issues
  • Lead investigations into data, file, and integration problems, driving resolution with urgency and accountability
  • Ensure a consistent, high-quality client experience across every implementation
  • Act as a trusted advisor to clients, reinforcing confidence in Self Bill Pro throughout onboarding

External Stakeholder & Partner Liaison
  • Serve as a key external-facing partner to clients, brokers, insurance carriers, and benefit administration vendors
  • Build and maintain strong relationships with carrier and platform contacts tied to active implementations
  • Support new and existing partnerships, including coordination on connectivity, file setup, and data exchange processes
  • Act as the central point of alignment when an implementation issue spans multiple external parties

Operational Excellence & Process Improvement
  • Establish and refine implementation workflows, standards, templates, and best practices
  • Own the process design, automation, and tooling roadmap for implementations in partnership with the Director of Operations
  • Identify recurring implementation issues and root causes, and implement solutions that reduce rework
  • Ensure implementation processes meet HIPAA and carrier and vendor data handling requirements
  • Partner with Client Services, Product, and Operations to improve handoffs across the client lifecycle
  • Ensure documentation, playbooks, and training materials are maintained and scalable as the team grows
  • Drive consistent adoption and effective use of Notion and data mapping tools across the team

Cross-Functional Collaboration
  • Partner closely with Client Services, Data Operations, Product, Engineering, and Sales teams to ensure a seamless client experience from sale through steady state
  • Provide insight from implementation work to inform product improvements and operational strategy
  • Support Sales with scoping and feasibility input on prospective client requirements
  • Align internal teams around implementation priorities, timelines, and expectations

Required Qualifications
  • 8+ years managing a portfolio of concurrent client-facing projects with both internal and external stakeholders
  • 8+ years in a client-facing role, with demonstrated experience independently owning difficult client conversations and resolving escalated issues
  • 6+ years of experience directly managing or leading a team, including hiring, performance management, and development
  • Experience in employee benefits, insurance operations, or billing processes
  • Proven ability to coach and develop team members in a fast-paced environment
  • Strong analytical abilities, including comfort analyzing and manipulating data in Microsoft Excel
  • Exceptional communication and interpersonal skills, with the ability to translate complex technical concepts for non-technical stakeholders
  • Strong organizational and problem-solving skills with a proactive, ownership mindset
  • Ability to balance strategic leadership and hands-on execution

Preferred Qualifications
  • 5+ years of hands-on EDI and/or API implementation and support experience, preferably within the benefits administration industry, including HIPAA 834 transactions
  • Working knowledge of fixed-width file formats and the LDEx XML file format
  • Familiarity with common benefit administration platforms (e.g., ADP Workforce Now, Workday, bswift) and insurance carrier systems
  • Experience with data mapping and transformation tools
  • Experience building or scaling an implementation function in a startup or high-growth environment
  • Bachelor's Degree

Why Join Self Bill Pro:
At Self Bill Pro, you'll join a collaborative and ambitious team dedicated to transforming outdated processes through smart, scalable technology. If you are a highly motivated individual with a passion for technology and a desire to make a difference in the employee benefits landscape, we encourage you to apply

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