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Customer Onboarding Jobs in Florida (NOW HIRING)

DDS Lab

Customer Onboarding Specialist

Tampa, FL · On-site

The Customer Onboarding Specialist is responsible for guiding customers through our onboarding process to ensure a smooth transition, a passion for delivering exceptional service, and successful ...

DDS LAB LLC

Customer Onboarding Specialist

Tampa, FL · On-site

The Customer Onboarding Specialist is responsible for guidingcustomers through our onboarding process to ensure a smooth transition, a passion for delivering exceptional service, and successful ...

Iqnovo

SaaS Onboarding Specialist

Tampa, FL · On-site

$70 - $90/hr

# SaaS Onboarding Specialist (Full-Time)Help new customers turn IQNOVO software into an everyday part of how they work. We are looking for a SaaS Onboarding Specialist who combines organized project ...

Epos Now

Head of Onboarding

Orlando, FL · On-site

$65K - $75K/yr

The company is focused on delivering a seamless customer journey from the initial sale through implementation, go-live and beyond. This role sits within a growing regional Onboarding function and ...

Epos Now Group

Head of Onboarding

Orlando, FL · On-site

The company is focused on delivering a seamless customer journey from the initial sale through implementation, go-live and beyond. This role sits within a growing regional Onboarding function and ...

Epos Now

Head of Onboarding

Orlando, FL · On-site +1

The company is focused on delivering a seamless customer journey from the initial sale through implementation, go-live and beyond. This role sits within a growing regional Onboarding function and ...

Vets Hired

Community Onboarding Manager

Orlando, FL · On-site

$75 - $110/hr

Job Summary The Community Onboarding Manager is responsible for managing the successful onboarding ... Ensure customer account information and billing data are accurate before project launch.

Vets Hired

Community Onboarding Manager

Orlando, FL · On-site

Job Summary The Community Onboarding Manager is responsible for managing the successful onboarding ... Ensure customer account information and billing data are accurate before project launch.

ITRADE STEM

Senior Customer Success Manager

Tampa, FL · On-site +1

Manage the customer onboarding process, ensuring customers are effectively trained and equipped to use our products. * Collaborate with cross-functional teams, including product management and ...

Hiregy

Sales Operations Support Manager

Tampa, FL · On-site

M-F, * Lead customer onboarding and account data management functions, ensuring strong performance, service quality, operational efficiency, and customer satisfaction. * Oversee the end-to-end ...

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Customer Onboarding information

See Florida salary details

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$19

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How much do customer onboarding jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer onboarding in Florida is $19.39, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $21.73 per hour, depending on experience, location, and employer.

What is a customer onboarding?

A Customer Onboarding job involves guiding new customers through the initial stages of using a product or service. This role ensures customers have a smooth transition, understand key features, and achieve their desired outcomes. Responsibilities typically include setting up accounts, providing training, and addressing any early concerns. The goal is to enhance customer satisfaction, reduce churn, and build long-term relationships. Effective onboarding helps customers see immediate value, increasing retention and loyalty.

What are the main responsibilities of a customer onboarding?

A Customer Onboarding specialist is typically responsible for guiding new clients through the setup process, ensuring they understand the company's products or services and are set up for success. This includes conducting training sessions, answering client questions, resolving initial issues, and coordinating with product or technical teams to address client needs. They often create tailored onboarding plans, track client progress, and provide ongoing support during the early stages of the customer relationship. Success in this role requires managing multiple accounts simultaneously while delivering a positive and professional experience to each client.

What are the key skills and qualifications needed to thrive in customer onboarding, and why are they important?

To thrive as a Customer Onboarding professional, you need strong communication abilities, organization, problem-solving skills, and a background in customer service or account management. Familiarity with CRM platforms like Salesforce or HubSpot and experience with onboarding tools or project management systems is often required. Standout candidates excel in empathy, patience, and relationship-building with clients. These skills ensure new customers have a smooth transition and positive experience, fostering retention and satisfaction.

What are the most commonly searched types of Customer Onboarding jobs in Florida?

The most popular types of Customer Onboarding jobs in Florida are:

What are popular job titles related to Customer Onboarding jobs in Florida?

For Customer Onboarding jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Customer Onboarding jobs in Florida look for?

The top searched job categories for Customer Onboarding jobs in Florida are:

Customer Onboarding jobs near you
Infographic showing various Customer Onboarding job openings in Florida as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $40,330 per year, or $19.4 per hour.

Customer Onboarding Specialist

DDS Lab

Tampa, FL • On-site

Full-time

Re-posted yesterday

DDS Lab rating

9.2

Company rating: 9.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

8th of 121 rated laboratories

Job description

The Customer Onboarding Specialist is responsible for guiding customers through our onboarding process to ensure a smooth transition, a passion for delivering exceptional service, and successful integration of our services, contributing to revenue growth.
Responsibilities
  • Facilitate the customer account setup and onboarding process.
  • Serves as the main point of contact for customers during the onboarding phase, providing expert guidance and support.
  • Initiate and maintain proactive communication with customers, building strong relationships and understanding their unique needs and objectives.
  • Manage the end-to-end onboarding process, collaborating with internal and field teams to ensure timely delivery and a seamless customer experience.
  • Conduct virtual training sessions to empower customers to utilize tools and resources effectively.
  • Retain, grow, and achieve departmental and organizational goals for office customer base.
  • Proactively contact customers on a structured basis utilizing call volumes to drive existing office growth and retention.
  • Identify incremental sales opportunities within the customer base.
  • Tracking and managing deals through various stages of the sales pipeline to streamline sales processes.
  • Oversee/identify offices whose business is lost or declining, document reasons for decline or loss.
  • Provide comprehensive service to offices and dentists, addressing inquiries related to pricing, products, and complaints.
  • Educate offices on emerging products and industry trends, maintaining credibility through an in-depth understanding of current market conditions and competitors' products.
  • Act as a liaison between technicians and offices, offering product and technical advice.
  • Collaborate with other departments, ensuring prompt resolution of all questions, issues, and follow-ups regarding cases within a 24-hour timeframe.
  • Record all customer information and interaction.

  • Two or more years of Customer Service experience or previous DDS Lab experience.
  • Excellent communication skills, both verbal and written, to interact effectively with customers.
  • Strong interpersonal skills and the ability to empathize with customers' needs and concerns.
  • Proficient in prioritizing and managing multiple tasks efficiently while allocating time to meet deadlines.
  • Excellent organizational and coordination skills.
  • Proven track record of delivering exceptional customer service and resolving issues promptly.
  • Ability to actively listen to customers to understand their requirements and provide tailored solutions.
  • Attention to detail and a commitment to ensuring customer satisfaction in every interaction.
  • Demonstrated ability to proactively adapt and thrive in dynamic, fast-paced environments.
  • Proven track record as a self-starter, demonstrating initiative and motivation to drive tasks forward independently.
  • Word, Excel and PowerPoint skills preferred.
  • High School or GED equivalent required

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