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Onboarding Implementation Manager information

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$37K

$98.2K

$159.4K

How much do onboarding implementation manager jobs pay per year?

As of Jun 1, 2026, the average yearly pay for onboarding implementation manager in Boca Raton, FL is $98,235.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,600.00 and $114,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Onboarding Implementation Manager, and why are they important?

To thrive as an Onboarding Implementation Manager, you need strong project management abilities, experience with customer onboarding processes, and often a degree in business or a related field. Familiarity with CRM platforms like Salesforce, onboarding software, and project management tools such as Asana or Trello is typically required. Exceptional communication, problem-solving, and relationship-building skills set top performers apart in this role. These skills ensure efficient client integration, high satisfaction, and smooth transitions that drive customer retention and business success.

How does an Onboarding Implementation Manager typically collaborate with cross-functional teams during a client onboarding project?

As an Onboarding Implementation Manager, you will regularly collaborate with teams such as sales, product, IT, and customer support to ensure a smooth client onboarding experience. This involves coordinating project timelines, sharing client requirements, and troubleshooting issues as they arise. Effective communication and project management skills are crucial, as you'll serve as the main point of contact between the client and internal teams, ensuring all stakeholders are aligned and informed throughout the implementation process.

What are Onboarding Implementation Managers?

Onboarding Implementation Managers are professionals responsible for ensuring the smooth transition of new clients or employees into a company's systems, processes, or services. They coordinate the setup, training, and integration activities to ensure all requirements are met and stakeholders are satisfied. Their role involves project management, communication with clients, and collaboration with internal teams to deliver a seamless onboarding experience. They play a key role in setting the tone for the client's or employee's relationship with the company.

What is the difference between Onboarding Implementation Manager vs Customer Success Manager?

AspectOnboarding Implementation ManagerCustomer Success Manager
Primary FocusLeading new client onboarding and implementation processesMaintaining client relationships and ensuring ongoing satisfaction
ResponsibilitiesProject management, process setup, training during onboardingRenewals, upselling, ongoing support
Skills & CertificationsProject management, communication, technical knowledgeRelationship management, communication, product knowledge

While both roles involve client interaction, the Onboarding Implementation Manager focuses on the initial setup and implementation of services, whereas the Customer Success Manager maintains long-term client relationships and satisfaction after onboarding.

What job categories do people searching Onboarding Implementation Manager jobs in Boca Raton, FL look for? The top searched job categories for Onboarding Implementation Manager jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Onboarding Implementation Manager jobs? Cities near Boca Raton, FL with the most Onboarding Implementation Manager job openings:
Onboarding Implementation Manager jobs near you

Implementation Coordinator

Future Tech Enterprise, Inc.

Fort Lauderdale, FL • On-site

$68K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

The Implementation Coordinator is responsible for supporting enterprise implementation efforts, with a primary focus on leading customer-driven change requests and expansion initiatives for existing accounts. This role ensures that all changes to scope, services, or agreements, as well as broader implementation initiative, are effectively planned, resourced, executed, and successfully launched.
Acting as the central lead for post-onboarding changes and select enterprise implementations, this individual oversees the full lifecycle of implementation, from intake and scoping through execution, testing, and go-live. They partner cross-functionally to ensure alignment across teams, maintain operational continuity, and deliver seamless transitions as customer needs and business requirements evolve.
While the primary focus is on supporting existing customers, this role will also contribute to new customer onboarding efforts as bandwidth allows, partnering with the Onboarding & Implementation Manager to ensure consistency and scalability in delivery.
This is a full-time, on site position, based out of our Fort Lauderdale Headquarters. Our benefits offering includes medical, dental & vision insurance; 401k with company match and paid time off. 
This role has responsibilities that include working on project with government contractors; therefore, U.S. citizenship is required. 
 
Key Responsibilities
Change Management & Customer Expansion (Primary Focus)
  • Serve as the primary owner and point of contact for customer change initiatives, including scope changes, service expansions, and contract modifications.
  • Lead end-to-end change management activities, encompassing intake, impact assessment, scoping, planning, resourcing, execution, testing, and go-live.
  • Assess the operational, system, supply chain, and service delivery impact of requested changes to ensure feasibility and readiness.
  • Develop and maintain detailed implementation plans, including timelines, milestones, resource requirements, and dependencies.
  • Coordinate and drive alignment across cross-functional teams (e.g., IT, Depot Services, Supply Chain, Procurement, Finance) to ensure successful delivery of change initiatives.
  • Ensure systems, processes, pricing, logistics, billing, and contractual elements are configured and aligned to support approved changes.
  • Oversee testing, validation, and readiness activities for new or modified services prior to launch.
  • Ensure all changes are accurately documented and reflected in SOPs, workflows, process documentation, and customer-facing materials.
  • Proactively identify risks, dependencies, and potential roadblocks, implementing mitigation strategies to minimize disruption to ongoing operations.
  • Clearly communicate project scope, plans, timelines, risks, and expectations to internal teams, customers, and other stakeholders.
  • Track and report on project progress, risks, and outcomes, providing regular status updates to leadership and stakeholders.
  • Measure success using key metrics such as time-to-implement, error rates, and customer satisfaction.
  • Analyze trends in customer change requests and recommend process improvements to enhance scalability, efficiency, and future implementation outcomes.
Support for New Customer Onboarding (Secondary Focus)
  • Provide support to the Onboarding & Implementation Manager during periods of lower change activity.
  • Assist with onboarding activities such as account setup, cross-functional coordination, and execution as needed.
  • Ensure close alignment between onboarding and change management processes to deliver a consistent and seamless customer experience.
Qualifications and Skills
 
  • Bachelor’s degree in Business Administration, Information Technology, Supply Chain, or a related field; relevant certifications in Project Management, Change Management, ITIL, or Process Improvement are a plus.
  • 3–5 years of experience in implementation, project and change management, customer success, or service delivery, including managing scope changes, service expansions, and operational transitions.
  • Strong project and change management capability, with proven experience leading complex initiatives from planning through execution and launch.
  • Demonstrated ability to coordinate cross-functionally, manage stakeholders effectively, and influence outcomes without direct authority.
  • Strong customer focus, with the ability to manage expectations, deliver high-quality outcomes, and translate complex changes into clear, actionable plans.
  • Proactive problem-solving skills, including risk identification, mitigation, and solution development.
  • Highly organized, with the ability to manage multiple concurrent projects, maintain attention to detail, and adapt in a fast-paced, evolving environment.
  • High level of ownership, accountability, and commitment to successful outcomes.
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
  • Experience with CRM or workflow tools (e.g., ServiceNow) preferred.
  • Familiarity with IT systems, hardware lifecycle services, and operational workflows is beneficial.
About Future Tech Enterprise, Inc.
Future Tech Enterprise, Inc. is a recognized leader in delivering enterprise IT solutions and services to commercial, federal, and global clients. We are proud partners with technology innovators such as Dell Technologies, NVIDIA, Dell, Cisco, and others, helping our customers transform operations and drive digital modernization.
#LI-onsite #FutureTechJob #SG-1

Employment decisions at Future Tech Enterprise, Inc. will be based on merit, qualifications, and abilities. Future Tech Enterprise, Inc. does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

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