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On Call Medical Insurance Call Center Jobs in Raleigh, NC

Avcend

Call Center representative

Cary, NC · On-site

$20/hr

Verify insurance and payment information * Identify and report adverse events and product ... Medical office experience or medical terminology knowledge Additional Notes: * Training and work ...

Avcend

Call Center Representative

Cary, NC · On-site

$20.40/hr

Verify insurance and payment information * Identify and report adverse events and product ... Medical office experience or medical terminology knowledge Additional Notes: * Training and work ...

MDS Communications

Call Center Representative

Cary, NC · Remote

$15 - $16/hr

... Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest ... Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. Paid time ...

MDS Communications

Call Center Representative

Cary, NC · Remote

$15 - $16/hr

... Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest ... Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. Paid time ...

MDS Communications

Remote Call Center Agent

Cary, NC · Remote

$15 - $16/hr

... Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest ... Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. Paid time ...

MDS Communications

Remote Call Center Sales Agent

Cary, NC · Remote

$15 - $16/hr

... Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest ... Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. Paid time ...

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All JobsOn Call Medical Insurance Call Center JobsOn Call Medical Insurance Call Center Jobs in Raleigh, NC

On Call Medical Insurance Call Center information

See Raleigh, NC salary details

$10

$17

$24

How much do on call medical insurance call center jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for on call medical insurance call center in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

How do insurance call centers work?

An On Call Medical Insurance Call Center operates by handling customer inquiries, claims, and policy information related to health insurance. Representatives use specialized software to access member data, explain coverage options, and resolve issues, often working in shifts to provide 24/7 support. Strong communication skills and knowledge of insurance policies are essential for this role.

What is the highest paying call center job?

In call centers, higher-paying roles often include supervisory, managerial, or specialized positions such as quality assurance managers or training coordinators, which require additional experience and skills. Customer service representatives and agents typically earn lower wages, but those with technical expertise or certifications may command higher salaries. Compensation varies based on industry, location, and company size.

What jobs pay 4000 a week without a degree?

In the context of an on-call medical insurance call center, high weekly earnings like $4,000 are uncommon without specialized skills or experience. Typically, such income levels are associated with roles in sales, real estate, or entrepreneurship rather than entry-level or call center positions. Most call center jobs pay hourly wages and do not reach that weekly income without significant overtime or commission-based incentives.

Is remote CSR a stressful job?

A remote Customer Service Representative (CSR) in a medical insurance call center can experience stress due to handling complex insurance questions, managing high call volumes, and meeting performance metrics. However, the remote environment may reduce stressors related to commuting and office distractions, and training and support are often provided to help manage workload. Overall, stress levels vary based on individual resilience, workload, and workplace support systems.

What is the difference between On Call Medical Insurance Call Center vs Medical Claims Processor?

AspectOn Call Medical Insurance Call CenterMedical Claims Processor
Primary RoleAssist policyholders, answer inquiries, provide policy informationReview, process, and adjudicate insurance claims
Work EnvironmentCall center setting, customer service focusOffice setting, administrative and data entry tasks
Required SkillsCommunication, customer service, insurance knowledgeAttention to detail, data analysis, insurance policies
CertificationsOften requires insurance knowledge, customer service experienceInsurance certification may be preferred, but not always required

While both roles involve working within the insurance industry, the On Call Medical Insurance Call Center primarily focuses on customer interactions and support via phone, whereas Medical Claims Processors handle the technical review and processing of insurance claims. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What are the most commonly searched types of Medical Insurance Call Center jobs in Raleigh, NC? The most popular types of Medical Insurance Call Center jobs in Raleigh, NC are:
What are popular job titles related to On Call Medical Insurance Call Center jobs in Raleigh, NC? For On Call Medical Insurance Call Center jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching On Call Medical Insurance Call Center jobs in Raleigh, NC look for? The top searched job categories for On Call Medical Insurance Call Center jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for On Call Medical Insurance Call Center jobs? Cities near Raleigh, NC with the most On Call Medical Insurance Call Center job openings:
On Call Medical Insurance Call Center jobs near you

Call Center Representative

RALEIGH MEDICAL GROUP PA

Cary, NC

$15.75 - $19.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Title:

Call Center Representative – Dermatology

Location:

Onsite

Department:

Dermatology

Shift:

Monday - Friday | Day Shift

Call Center Representative – Dermatology
 In-Office

Help create a positive patient experience from the very first call.

Raleigh Medical Group is seeking a professional and customer-focused Call Center Representative to support our Dermatology practice. This role serves as the first point of contact for patients by managing incoming calls, coordinating appointment scheduling, processing patient requests, and supporting communication between patients and clinical teams.

The Call Center Representative plays an important role in delivering exceptional customer service while helping maintain efficient daily operations in a fast-paced specialty practice environment.

Responsibilities
  • Answers and directs incoming telephone calls in a professional and courteous manner
  • Schedules, reschedules, and cancels patient appointments accurately and efficiently
  • Returns patient calls and routes messages appropriately
  • Processes incoming patient requests through the patient portal and website
  • Enters and updates patient demographic and insurance information while ensuring accuracy and completeness
  • Submits new patient requests to the appropriate provider through the electronic health record (EHR) system
  • Verifies insurance eligibility for same-day appointments when applicable
  • Processes appointment cancellation line messages and updates schedules accordingly
  • Collaborates with clinical and administrative teams to support coordinated patient care
  • Participates in departmental meetings, training activities, and customer service initiatives
  • Assists with front office support duties as needed, including patient check-in, registration, and collection of copays
  • Performs additional duties as assigned
Qualifications

Required:

  •  High School diploma or equivalent
  • Strong customer service and communication skills
  • Ability to multitask and work efficiently in a fast-paced environment
  • Basic computer proficiency and ability to learn practice management systems

Preferred:
 

  • Previous medical office, call center, scheduling, or customer service experience preferred
  • Experience utilizing electronic health record (EHR) systems preferred
  • Knowledge of medical terminology preferred
Why Join Raleigh Medical Group?
  • Meaningful work supporting patient-centered care
  • Collaborative and team-oriented work environment
  • Opportunity to grow within a respected multi-specialty medical practice
  • Stable weekday schedule with no overnight shifts
We Offer Our Valued Employees
  • Group Health, Dental, and Vision coverage
  •  FSA and HSA options
  • Generous Paid Time Off (PTO)
  • 401(k) Retirement Plan with employer matching
  • Company-paid Life, Short-Term & Long-Term Disability
  • Competitive pay

EEO Statement:

Raleigh Medical Group, PA is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin, or any other characteristic protected under applicable federal, state, or local law.

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