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On Call Medical Insurance Call Center Jobs in Raleigh, NC

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

... Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest ... Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. Paid time ...

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

... Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest ... Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. Paid time ...

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All JobsOn Call Medical Insurance Call Center JobsOn Call Medical Insurance Call Center Jobs in Raleigh, NC

On Call Medical Insurance Call Center information

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$10

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How much do on call medical insurance call center jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for on call medical insurance call center in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What is the difference between On Call Medical Insurance Call Center vs Medical Claims Processor?

AspectOn Call Medical Insurance Call CenterMedical Claims Processor
Primary RoleAssist policyholders, answer inquiries, provide policy informationReview, process, and adjudicate insurance claims
Work EnvironmentCall center setting, customer service focusOffice setting, administrative and data entry tasks
Required SkillsCommunication, customer service, insurance knowledgeAttention to detail, data analysis, insurance policies
CertificationsOften requires insurance knowledge, customer service experienceInsurance certification may be preferred, but not always required

While both roles involve working within the insurance industry, the On Call Medical Insurance Call Center primarily focuses on customer interactions and support via phone, whereas Medical Claims Processors handle the technical review and processing of insurance claims. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What are the most commonly searched types of Medical Insurance Call Center jobs in Raleigh, NC?

The most popular types of Medical Insurance Call Center jobs in Raleigh, NC are:

What are popular job titles related to On Call Medical Insurance Call Center jobs in Raleigh, NC?

For On Call Medical Insurance Call Center jobs in Raleigh, NC, the most frequently searched job titles are:

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The top searched job categories for On Call Medical Insurance Call Center jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for On Call Medical Insurance Call Center jobs?

Cities near Raleigh, NC with the most On Call Medical Insurance Call Center job openings:

On Call Medical Insurance Call Center jobs near you

Customer Service Representative - Call Center

Global Bankers Life Insurance

Durham, NC • On-site

$15 - $20.50/hr

Full-time

Re-posted 2 days ago

Job description

Company Description

Global Bankers Insurance Group, LLC ("Global Bankers") represents and manages a consortium of rapidly growing life and annuity insurance and reinsurance companies.  We have operations throughout the U.S. and in select international markets. Our primary product suite consists of fixed annuities, life insurance and some supplemental products, distributed primarily through independent agents and worksite channels. In addition, we are an active reinsurer of both new and in force books of business. Global Bankers offers an entrepreneurial work environment that provides opportunities for constant learning & growth. Additional information can be found at www.GlobalBankers.com.

Job Description

Under supervision, provide customers efficient and courteous service by responding to routine and non-routine inquiries.  Handle policy retention responsibilities.  Process service requests, by phone, mail, fax or e-mail. 

Must be able to work 11am-8pm

Responsibilities:

  • Receive calls from policy owners and/or their representatives or agents; process service requests for policy withdrawals, cancellations, explain benefits, ownership or beneficiary changes, and provide wide-ranging information regarding company products and policy transactions.
  • Research and resolve complex customer concerns/problems using computer systems, manual files, microfiche or through interdepartmental communications.
  • Process complex payments.
  • Process individual specialty jobs which include surrenders, plan changes, EOB's owner/beneficiary changes, mutual fund plan changes, and ACH/bounced recoveries.
  • Correspond with customers for resolution of their concerns through outgoing calls or written documentation and provides additional information to conserve policies.
  • May provide assistance and support for less experienced departmental personnel.
  • May perform more complex payment processing duties.
  • Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.
  • Maintain complete confidentiality of company business.
  • Maintain communication with management regarding developments within areas of assigned responsibilities and perform special projects as required or requested.
Qualifications

Required:

  • Bachelors Degree
  • Recent college grads are encouraged to apply 
  • Able to work efficiently in fast paced environment 
  • One year of customer service experience in a call center environment
  • Clear and concise verbal and written communication skills
  • Experience operating standard office equipment
  • Intermediate PC skills to include Word, Excel, and Outlook
Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply