Essential Functions and Responsibilities:
- Intake Coordination & Participant Access
- Coordinate and oversee the intake and admissions process for prospective participants across agency programs and services.
- Serve as the primary point of contact for new participants, families, referral sources, and community partners throughout the intake process.
- Request, collect, review, and track required intake documentation to ensure completeness and regulatory compliance.
- Schedule and coordinate intake meetings, assessments, program tours, and trial visits in collaboration with Program Managers and interdisciplinary teams.
- Conduct initial intake screenings and document reviews to determine program eligibility and service needs.
- Provide timely communication, information, and guidance to individuals and families regarding available services, enrollment procedures, and next steps.
- Coordinate with internal departments to ensure seamless onboarding and transition into services.
- Community Outreach & Relationship Management
- Serve as the primary liaison with Department of Education (DOE) representatives regarding fairs, transition events, and community outreach opportunities.
- Represent the agency at external meetings, community events, conferences, and industry committees to promote agency services and build referral relationships.
- Develop and maintain positive working relationships with schools, care coordinators, families, healthcare professionals, and community organizations.
- Documentation, Compliance & Reporting
- In collaboration with the Program Compliance Specialist, maintain accurate and organized participant records within the electronic health record (EHR) system.
- Ensure all intake documentation and processes comply with OPWDD regulations, OMIG protocols, agency policies, and applicable regulatory standards.
- Maintain records related to intake activities, outreach efforts, referrals, and admissions metrics.
- Prepare and present reports related to intake trends, referral activity, and program capacity as requested by leadership.
- Monitor intake timelines and follow up on outstanding documentation to support efficient admissions processes.
- ProfessionalDevelopment
- Attend training, conferences, workshops, informational meetings, and professional forums to maintain current knowledge of industry trends, regulatory updates, and best practices within the I/DD field.
- Participate in ongoing professional development opportunities to enhance job performance and regulatory knowledge.
- AdditionalResponsibilities
- Maintain professionalism, confidentiality, and a person-centered approach in all interactions.
- Adapt to changing priorities and organizational needs in a dynamic work environment.
Perform other duties as assigned by supervisor or agency leadership.
Qualifications/Requirements:
- Bachelor's degree in Human Services or similar field preferred.
- At least 2 years of experience regarding services within the I/DD field preferred.
- Thorough knowledge of OPWDD regulations, OMIG protocols, and related regulatory requirements.
- Adaptability to changing priorities and a dynamic work environment.
- Excellent communication and interpersonal skills.
- Strong organizational skills with a high level of attention to detail.
- Ability to work independently and as part of a team.
This position requires a flexible schedule as some events may occur in the evenings or on the weekend. However, it is a 40 hr per week position and schedules will be adjusted to accommodate evening or weekend responsibilities as needed.