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Ombudsman Jobs in Wisconsin (NOW HIRING)

Madisoncollege

$80 - $100/hr

The Organizational Ombuds Consultant provides employees with a confidential place to discuss concerns, explore options, navigate difficult workplace situations, and strengthen professional ...

Ageas

WI · On-site

Je onderzoekt klachten die door consumenten, door consumentenorganisaties of door de sectorale Ombudsman van de Verzekeringen ingediend worden. * De scope is heel gevarieerd. De klachten kunnen ...

Ageas

WI · On-site

Vous examinez les plaintes transmises par les consommateurs, par les organismes de protection des consommateurs ou par l'Ombudsman des Assurances. * Le scope est très varié. Ces plaintes peuvent ...

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Ombudsman information

See Wisconsin salary details

$37.9K

$76.9K

$126.7K

How much do ombudsman jobs pay per year?

As of Sep 12, 2026, the average yearly pay for ombudsman in Wisconsin is $76,944.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $103,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an ombudsman, and why are they important?

To thrive as an Ombudsman, you need expertise in conflict resolution, investigative techniques, and a background in law, public administration, or a related field. Familiarity with case management systems, legal research databases, and relevant certifications such as Certified Organizational Ombudsman Practitioner (CO-OP) are valuable. Exceptional communication, impartiality, and active listening are crucial soft skills for building trust and resolving disputes fairly. These competencies are vital for ensuring transparency, protecting stakeholder rights, and promoting just outcomes in organizational or governmental settings.

How does an ombudsman typically collaborate with other departments to resolve complaints effectively?

An Ombudsman often works closely with various departments such as human resources, legal, and management to conduct impartial investigations and facilitate fair resolutions. This collaboration may involve gathering documentation, interviewing staff, and clarifying policies to ensure all perspectives are considered. Strong communication skills and a commitment to confidentiality are essential, as the Ombudsman serves as a neutral intermediary who helps bridge gaps and promote a positive organizational culture.

What is the difference between Ombudsman vs Customer Service Representative?

AspectOmbudsmanCustomer Service Representative
Required CredentialsVaries; often relevant experience or certifications in dispute resolution or public administrationHigh school diploma or equivalent; customer service training
Work EnvironmentPublic agencies, organizations handling complaints, or regulatory bodiesCall centers, retail, or corporate offices
Employer & IndustryGovernment agencies, non-profits, large corporationsRetail, telecommunications, finance, and service industries

While both roles involve addressing concerns, an Ombudsman typically handles complex disputes within organizations or agencies, often requiring specialized knowledge and experience. Customer Service Representatives focus on assisting customers with inquiries and issues, usually in a more transactional setting. Understanding these differences helps clarify career paths and expectations in the customer relations and dispute resolution fields.

Is being an ombudsman a good job?

Being an ombudsman is a professional role focused on resolving complaints and improving organizational practices, often requiring strong communication and problem-solving skills. The job can offer job stability and opportunities for advancement, especially in government, healthcare, or corporate settings, but workload and emotional demands vary by organization. It is generally considered a meaningful career for those interested in advocacy and conflict resolution.

What degree do you need to become an ombudsman?

To become an ombudsman, a bachelor's degree in fields such as law, public administration, social work, or a related area is typically required. Some positions may prefer or require a master's degree or relevant professional experience, along with strong communication and conflict resolution skills.

What does an ombudsman actually do?

An ombudsman is a neutral official who investigates and resolves complaints from individuals about organizations or institutions. They facilitate communication, recommend solutions, and ensure fair treatment, often working independently from the organization’s management. The role requires strong communication skills and knowledge of relevant policies or laws.
More about Ombudsman jobs

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For Ombudsman jobs in Wisconsin, the most frequently searched job titles are:

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Ombudsman jobs near you
Infographic showing various Ombudsman job openings in Wisconsin as of September 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 100% In-person job distribution, with an average salary of $76,944 per year, or $37 per hour.

Organizational Ombuds Consultant (Independent Contractor - 1099)

On-site

Madisoncollege
See more jobs at Madisoncollegeexternal

$80 - $100/hr

Part-time

Re-posted 6 days ago

Job description

Current Madison College employees must apply to the internal career site by logging into Workday

Job Posting Date:

August 5, 2026

Application Deadline:

Salary Information:

$80 - $100 an hour

Department:

VP Office of Culture and Impact

Job Description:

Madison College is seeking experienced independent professionals to establish a pool of Organizational Ombuds Consultants who will provide confidential, impartial, informal, and independent conflict resolution and consultation services to Madison College employees.

These consultants are not employees of Madison College and do not report within the college's organizational structure. They operate as independent contractors and provide an external, neutral resource available to employees seeking assistance with workplace concerns, conflict resolution, communication challenges, organizational issues, and professional relationships.

The Organizational Ombuds Consultant provides employees with a confidential place to discuss concerns, explore options, navigate difficult workplace situations, and strengthen professional relationships through informal resolution processes.

Consultants will provide services on an as-needed basis and invoice the College monthly for approved services rendered.

Compensation: This is an independent contractor (1099) opportunity. Compensation will be negotiated based on qualifications, experience, and organizational need. Applicants are asked to include their proposed hourly rate with their submission.

Scope of Services

Consultants may:

  • Meet confidentially with employees to discuss workplace concerns.
  • Provide conflict coaching and communication coaching.
  • Help employees understand college policies, procedures, and available resources.
  • Refer employees to appropriate formal college processes when appropriate.
  • Identify systemic trends while protecting the confidentiality of individual visitors.
  • Provide an annual aggregate report of non-identifying themes and recommendations.

Consultants do not:

  • Conduct investigations.
  • Make administrative decisions.
  • Serve as advocates for individual employees or Madison College.
  • Provide legal representation.
  • Provide ongoing psychotherapy or clinical treatment.
  • Receive official notice on behalf of the College.

Minimum Qualifications

Candidates should possess:

  • Current professional licensure as one of the following:
    • Licensed Professional Counselor (LPC)
    • Licensed Clinical Social Worker (LCSW)
    • Licensed Marriage and Family Therapist (LMFT)
    • Licensed Psychologist
    • Attorney (J.D.) with Alternative Dispute Resolution experience
    • Other equivalent professional credentials demonstrate expertise in workplace conflict resolution.

AND

A minimum of five years of professional experience in one or more of the following:

  • Organizational Ombuds practice
  • Workplace conflict management
  • Mediation
  • Arbitration
  • Restorative Practices
  • Conflict coaching
  • Organizational consulting
  • Employee relations
  • Higher education administration
  • Organizational development

Preferred Qualifications

Preference may be given to candidates with:

  • International Ombuds Association Foundations Certificate
  • Certified Organizational Ombuds Practitioner (CO-OP)
  • Professional mediation certification
  • Restorative Practices certification
  • Arbitration certification
  • Trauma-informed conflict resolution training
  • Experience serving colleges, universities, healthcare organizations, government agencies, or large nonprofit organizations.

Desired Competencies

Successful consultants demonstrate:

  • Exceptional listening and facilitation skills.
  • Sound professional judgment.
  • Ability to navigate highly sensitive matters.
  • Cultural humility and emotional intelligence.
  • Ability to maintain strict confidentiality.
  • Knowledge of organizational systems and workplace dynamics.
  • Ability to recognize systemic trends while protecting individual confidentiality.

Engagement Model

  • Independent Contractor (1099)
  • Estimated utilization of approximately 50-100 hours annually per consultant
  • Virtual consultations with occasional in-person meetings as requested
  • Flexible scheduling
  • Monthly invoicing

Required Submission Materials

Interested consultants should submit:

  • Letter of Interest
  • Resume or CV
  • Professional licenses and certifications
  • Three professional references
  • Proposed hourly rate
  • Brief description of relevant experience (organizational ombuds, mediation, restorative practices, conflict coaching, higher education, etc.)
  • Availability (virtual, in-person, evenings, weekends, if applicable)

If you are experiencing application issues, please contact us at the Talent Acquisition email Talent@madisoncollege.eduor HR hotline (608) 246-6900.

To ensure that emails from us regarding your application do not go to your spam folder, please add the @madisoncollege.edu domain as a safe sender in your email.


Madison Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in employment, admissions or its programs or activities. Madison College offers degrees, diplomas, apprenticeships and certificates in Architecture & Engineering; Arts, Design & Humanities; Business; Construction, Manufacturing & Maintenance; Culinary, Hospitality & Fitness; Education & Social Services; Health Sciences; Information Technology; Law, Protective & Human Services; Science, Math & Natural Resources; and Transportation. Admissions criteria vary by program and are available by calling our Enrollment Office at (608) 246-6210 or (800) 322-6282 Ext. 6210. The following person has been designated to coordinate Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973 and to handle inquiries regarding the college's nondiscrimination policies: Lisa Muchka, Director, Civil Rights and Compliance, 1701 Wright Street, Madison, WI 53704 (608) 246.5221

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