Madisoncollege

Current Madison College employees must apply to the internal career site by logging into Workday

Job Posting Date:

May 15, 2026

Application Deadline:

Salary Information:

$20.10 - $23.48
(For current employees, pay may not be restricted to the posted range and will be set in accordance with the Madison College Compensation Manual guidelines for internal salary placement.)

Department:

Veteran Services

Job Description:

Veterans Services at Madison College is seeking a Student Support Coordinator to provide frontline support and serve as a primary in-person resource for students.

The Student Support Coordinator supports a high-quality student experience by assisting with frontline intake, triage, administrative support and coordinating access to services. In addition to maintaining accurate student records, and ensuring student-facing spaces operate efficiently.

In this role, the Student Support Coordinator must demonstrate strong communication skills, attention to detail and the ability to connect students with appropriate advising, certification and support resources. This position also contributes to student engagement by supporting program-sponsored events, assisting with required documentation and providing guidance or oversight to student staff as needed.

Schedule: This is an onsite, part-time position working 20 hours per week, 52 weeks per year. Regular schedule Monday through Thursday from 9:00am to 2:00pm.

Madison College believes every team member brings unique perspectives and experiences that enhance our ability to understand and engage with the world, tackle challenges, and develop innovative solutions. Come be part of our great team!

This position will be open until filled, with a first consideration date of May 31, 2026, at 11:59 pm. After this date, the recruitment may close without further notice. Interested applicants are encouraged to apply as soon as possible.

Required Documents (2):

• Resume
• Cover Letter

*Failure to include these documents by the first consideration date will RESULT IN THE DISQUALIFICATION OF YOUR APPLICATION.

Accountabilities:

• Serves as a primary point of contact for walk-in, phone and online inquiries to ensure students and visitors receive timely assistance and are connected to appropriate college services.
• Provides front-line support to students by guiding completion of intake documentation, facilitating onboarding processes, addressing general inquiries, and coordinating appointment scheduling with effective handoffs to appropriate staff.
• Triages student concerns and questions across a broad range of topics including academic, veteran benefits, financial and personal needs to ensure timely referrals to relevant resources and services.
• Ensures a welcoming, organized, and functional student lounge environment by monitoring space usage and providing appropriate support to meet student needs.
• Coordinates with staff to support outreach, events and communication efforts including missing documentation, appointment tracking and student contact lists to enhance engagement and student retention.
• Supports daily office operations by maintaining front desk coverage, ensuring accurate and compliant benefit documentation management, and supervising student employees
• Performs other related duties within the scope of the position as required for the efficient operation of the division and to support institutional objectives.

Knowledge, Skills & Abilities:

• Knowledge of enrollment processes, veteran education benefits, and student support services.
• Skill in triaging student needs and coordinating referrals to benefit, academic, financial and personal support services.
• Ability to work independently with general supervision.
• Ability to provide customer service and resolve concerns.
• Ability to manage multiple processes, meet deadlines and maintain accuracy in a fast-paced environment.
• Skill in engaging positively with all populations and communities, contributing to a safe and inclusive learning and work environment.
• Skill in effectively and respectfully communicating with others.

Minimum Requirements:

• Associate Degree or equivalent work experience.
• 0-2 years of relevant work experience.

Madison College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

If you are experiencing application issues, please contact us at the Talent Acquisition email Talent@madisoncollege.eduor HR hotline (608) 246-6900.

To ensure that emails from us regarding your application do not go to your spam folder, please add the @madisoncollege.edu domain as a safe sender in your email.

Madison Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in employment, admissions or its programs or activities. Madison College offers degrees, diplomas, apprenticeships and certificates in Architecture & Engineering; Arts, Design & Humanities; Business; Construction, Manufacturing & Maintenance; Culinary, Hospitality & Fitness; Education & Social Services; Health Sciences; Information Technology; Law, Protective & Human Services; Science, Math & Natural Resources; and Transportation. Admissions criteria vary by program and are available by calling our Enrollment Office at (608) 246-6210 or (800) 322-6282 Ext. 6210. The following person has been designated to coordinate Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973 and to handle inquiries regarding the college's nondiscrimination policies: Lisa Muchka, Director, Civil Rights and Compliance, 1701 Wright Street, Madison, WI 53704 (608) 246.5221