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Ombudsman Jobs in Georgia (NOW HIRING)

Clark Atlanta University

Ombudsperson

Atlanta, GA · On-site

The Special Assistant/Ombudsman serves as the centralized point of contact for resolving concerns, facilitating communication among university stakeholders, and ensuring that issues are addressed ...

Wipro Technologies

Lead Cloud Architect

Atlanta, GA · On-site

$60 - $135/hr

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group atombuds.person@wipro.com . We are an Equal Opportunity Employer. All qualified ...

All JobsOmbudsman JobsOmbudsman Jobs in Georgia

Ombudsman information

See Georgia salary details

$31.7K

$64.4K

$106K

How much do ombudsman jobs pay per year?

As of Sep 1, 2026, the average yearly pay for ombudsman in Georgia is $64,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,200.00 and $86,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an ombudsman, and why are they important?

To thrive as an Ombudsman, you need expertise in conflict resolution, investigative techniques, and a background in law, public administration, or a related field. Familiarity with case management systems, legal research databases, and relevant certifications such as Certified Organizational Ombudsman Practitioner (CO-OP) are valuable. Exceptional communication, impartiality, and active listening are crucial soft skills for building trust and resolving disputes fairly. These competencies are vital for ensuring transparency, protecting stakeholder rights, and promoting just outcomes in organizational or governmental settings.

How does an ombudsman typically collaborate with other departments to resolve complaints effectively?

An Ombudsman often works closely with various departments such as human resources, legal, and management to conduct impartial investigations and facilitate fair resolutions. This collaboration may involve gathering documentation, interviewing staff, and clarifying policies to ensure all perspectives are considered. Strong communication skills and a commitment to confidentiality are essential, as the Ombudsman serves as a neutral intermediary who helps bridge gaps and promote a positive organizational culture.

What is the difference between Ombudsman vs Customer Service Representative?

AspectOmbudsmanCustomer Service Representative
Required CredentialsVaries; often relevant experience or certifications in dispute resolution or public administrationHigh school diploma or equivalent; customer service training
Work EnvironmentPublic agencies, organizations handling complaints, or regulatory bodiesCall centers, retail, or corporate offices
Employer & IndustryGovernment agencies, non-profits, large corporationsRetail, telecommunications, finance, and service industries

While both roles involve addressing concerns, an Ombudsman typically handles complex disputes within organizations or agencies, often requiring specialized knowledge and experience. Customer Service Representatives focus on assisting customers with inquiries and issues, usually in a more transactional setting. Understanding these differences helps clarify career paths and expectations in the customer relations and dispute resolution fields.

Is being an ombudsman a good job?

Being an ombudsman is a professional role focused on resolving complaints and improving organizational practices, often requiring strong communication and problem-solving skills. The job can offer job stability and opportunities for advancement, especially in government, healthcare, or corporate settings, but workload and emotional demands vary by organization. It is generally considered a meaningful career for those interested in advocacy and conflict resolution.

What degree do you need to become an ombudsman?

To become an ombudsman, a bachelor's degree in fields such as law, public administration, social work, or a related area is typically required. Some positions may prefer or require a master's degree or relevant professional experience, along with strong communication and conflict resolution skills.

What does an ombudsman actually do?

An ombudsman is a neutral official who investigates and resolves complaints from individuals about organizations or institutions. They facilitate communication, recommend solutions, and ensure fair treatment, often working independently from the organization’s management. The role requires strong communication skills and knowledge of relevant policies or laws.
More about Ombudsman jobs

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Ombudsman jobs near you
Infographic showing various Ombudsman job openings in Georgia as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $64,368 per year, or $30.9 per hour.

Ombudsperson

Atlanta, GA • On-site

Clark Atlanta University
Colleges, Universities, and Professional Schools • 1 - 5K employees
Learn more about Clark Atlanta Universityexternal

Other

This job post has expired today. Applications are no longer accepted.

Job description

Ombudsperson (Interim)


Job Description

Reporting to the Provost and Senior Vice President for Academic Affairs, the Special Assistant/Ombudsman, provides neutral, confidential and independent service to students and parents that affect the academic experience, student success, and campus climate. The Special Assistant/Ombudsman serves as the centralized point of contact for resolving concerns, facilitating communication among university stakeholders, and ensuring that issues are addressed fairly, promptly, and in accordance with university policies and procedures. The Special Assistant/Ombudsman works collaboratively with the Office of the Provost, School Deans, Department Chairs, faculty, administrators, staff, students, parents and alumni to promote an environment that is inclusive and equitable for all.


Duties and Responsibilities


Primarily, the Special Assistant/Ombudsman will identify opportunities to support success initiatives through supporting the following actions:

• Serve as the primary liaison in the Office of the Provost and the Office of the President for student and parent inquiries, concerns, complaints, and appeals requiring administrative attention. • Receive, assess, and respond to concerns while ensuring compliance with university policies, student privacy regulations, and institutional procedures.

• Provide guidance to students and parents on university processes, academic regulations, and available support services.

• Facilitate communication among students, parents, faculty, department chairs, deans, and administrative offices to resolve issues effectively.

• Manages day-to-day support for students, faculty, staff, parents and alumni issues (e.g., academic grievances, interviews, referrals, hands-on support).

• Maintains effective relationships with internal and external constituents.

• Performs related duties and responsibilities as assigned


Knowledge, Skills and Abilities


• A strong understanding of educational learning environments, conflict resolution, and mediation. • Ability to establish, maintain, and foster positive working relationships with all internal and external stakeholders.

• Excellent verbal and written communication, analytical, collaboration, negotiation, and decision-making skills.

• Experience working with academic deans and faculty leaders to determine relevant program offerings.

• Ability to design operations and procedures, develop policies, and implement new strategies and procedures that enhance quality.

• Strong listening, interpersonal and communication skills.

• Knowledge of laws, regulations, policies and procedures governing higher education.

• Fair and effective process provision with impartiality

• Demonstrate strong customer service orientation; history of collegial and respectful working relationships with students, faculty, staff, and administrators from all sectors of the campus and with representatives of external bodies including public and private entities.

• Development, planning and implementation of short-and long-term goals.

• Creativity, with proven ability to provide innovative solutions and approaches to common problems


Minimum Hiring Standards:


Education A master’s degree or higher from an accredited institution with experience in university or legal setting. Doctorate degree (Ph.D./Ed.D.) preferred

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