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Observe Jobs (NOW HIRING)

VPNE Parking Solutions

Patient Observer

Boston, MA

Patient Care Support (PCS) Companion (Patient Observer) The role of the Patient Care Support (PCS) Companion (Patient Observer) is to provide constant safety observation of a patient identified to be ...

VPNE

Patient Observer

Lebanon, NH · On-site

Position Summary The role of the Patient Observer is to provide constant safety observation of a patient identified to be at risk for causing unintentional or intentional injury to oneself or ...

Prisma Health

Patient Observer

Greer, SC · On-site

Gives and receives hand-off communication (report) regarding patient assigned to observe. * While maintaining constant patient observation will assist with task of meeting patient's needs with ...

VPNE

Be Seen First

Patient Observer

Lebanon, NH · On-site

$20 - $23/hr

The Patient Observer/Companion is responsible for the care of the patient and in accordance with the individualized needs of the patient. Nursing care is provided to the patient by nursing staff.

VPNE

Patient Observer

Bridgeport, CT

The Patient Observer/Companion is responsible for the care of the patient and in accordance with the individualized needs of the patient. Nursing care is provided to the patient by nursing staff.

Prisma Health

Patient Observer

Easley, SC · On-site

Gives and receives hand-off communication (report) regarding patient assigned to observe. * While maintaining constant patient observation will assist with task of meeting patient's needs with ...

VPNE

Patient Observer

Lebanon, NH · On-site

Position Summary The role of the Patient Observer is to provide constant safety observation of a patient identified to be at risk for causing unintentional or intentional injury to oneself or ...

VPNE

Patient Observer

Lebanon, NH · On-site

Position Summary The role of the Patient Observer is to provide constant safety observation of a patient identified to be at risk for causing unintentional or intentional injury to oneself or ...

Waterbury Hospital

Patient Observer

Waterbury, CT · On-site

The Patient Observer provides continuous bedside monitoring and observation for assigned high risk patients to ensure safety and prevention of injury. The Patient Observer must react quickly to ...

7 Cedars

Surveillance Observer

Sequim, WA

$19.93 - $24.32/hr

Observe, monitor and record events as they unfold at the Casino and other resort properties and parking areas. Disclose irregularities, variances from procedure, etc., to the immediate attention of ...

Prisma Health

Patient Observer

Easley, SC · On-site

Gives and receives hand-off communication (report) regarding patient assigned to observe. * While maintaining constant patient observation will assist with task of meeting patient's needs with ...

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How much do observe jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for observe in the United States is $17.11, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $18.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Observer, and why are they important?

To thrive as an Observer, you need strong attention to detail, analytical abilities, and often a relevant educational background or experience in the field being monitored. Familiarity with data collection tools, reporting software, and sometimes industry-specific certifications are typically required. Excellent observation, impartiality, and strong written and verbal communication skills help an Observer effectively document and report findings. These skills ensure accurate, unbiased data gathering and reliable reporting, which are critical for informed decision-making and compliance.

What are some common challenges faced by Observers in fast-paced environments, and how can they effectively overcome them?

Observers working in dynamic settings, such as scientific research, security, or quality control, often encounter challenges like information overload and the need to maintain high attention to detail for extended periods. To overcome these hurdles, it's important to develop strong organizational skills, leverage observation checklists or digital tools, and practice effective communication with team members. Regular breaks and collaborative debriefings can also help maintain accuracy and reduce fatigue, ensuring that key insights or anomalies are consistently identified and reported.

What does an Observing job entail?

An observing job typically involves monitoring, recording, and reporting on specific events, behaviors, or environmental conditions. Observers may work in various settings such as scientific research, education, sports, or security. Their primary responsibility is to collect accurate and unbiased data, which can be used for analysis, decision-making, or compliance purposes. Attention to detail and objectivity are essential skills for this role.

What does the company Observe do?

Observe is a company that provides real-time monitoring and analytics solutions for infrastructure, operations, and security. Their platform helps organizations track system performance, detect issues, and optimize processes using data visualization and automation tools.

What is the difference between Observe vs Monitor?

AspectObserveMonitor
CredentialsTypically no formal certification requiredOften requires certifications like CompTIA, Cisco, or industry-specific training
Work EnvironmentInvolves watching or inspecting processes, often in real-time or during auditsInvolves continuous tracking and analysis of systems or processes
Industry UsageUsed across security, quality assurance, and safety rolesCommon in IT, cybersecurity, and network management
Search & Comparison IntentUnderstanding roles that involve watching or inspectingRoles focused on ongoing system oversight

Observe involves inspecting or watching processes, often intermittently, while Monitor refers to continuous tracking and analyzing systems or data streams. Both roles are essential in quality assurance, security, and system management, but they differ in scope and frequency of activity.

More about Observe jobs
What cities are hiring for Observe jobs? Cities with the most Observe job openings:
What states have the most Observe jobs? States with the most job openings for Observe jobs include:
What job categories do people searching Observe jobs look for? The top searched job categories for Observe jobs are:
Observe jobs near you
Engagement Manager - AI Agents

Engagement Manager - AI Agents

Observe.AI

Redwood City, CA • Remote

Other

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

About Us
Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle-from handling customer conversations to supporting frontline teams and optimizing operations.

Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.

Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.

Why Join Us

As an Engagement Manager for AI Agent deployments, you'll own how we implement VoiceAI and ChatAI for our enterprise customers - from strategy through execution. Your job is to make every deployment smooth, high-impact, and set up for long-term success.

This role blends program leadership, customer strategy, and value realization. You'll guide complex rollouts, coordinate across multiple teams, manage risks, and ensure every launch delivers clear, measurable outcomes.

What you'll be doing

  • Lead End-to-End AI Agent Delivery: 
    • Own AI Agent deployments from kickoff design build testing go-live hypercare optimization.
    • Conduct business and technical discovery to deeply understand customer workflows, KPIs, and success criteria.
  • Orchestrate a Cross-Functional Delivery Pod: 
    • Lead a matrixed delivery team including Experience Designers, AI Agent Engineers, and Telephony Engineers. 
    • Coordinate with Engineering on feature gaps, technical escalations, and roadmap alignment.
  • Drive Customer Outcomes & Long-Term Success: 
    • Own the success of multi-phase AI transformation programs. 
    • Post-go live, act as the customer's primary AI Agent program lead - running QBRs, tracking KPIs, and driving continuous value. 
  • Establish Scalable Processes & Governance: 
    • Create and refine playbooks, delivery templates, evaluation frameworks, UAT processes, hypercare models, and best practices
    • Ensure compliance with testing, evaluation frameworks, UAT processes, and deployment checklists.
    • Manage timelines, deliverables, documentation, and cross-functional dependencies for multiple concurrent customer programs.
  • Customer Enablement & Training: 
    • Guide customers through operational readiness, change management, and best practices for scaling AI within their contact centers.
  • Be the Face of AI Strategy for Enterprise Customers: 
    • Present confidently to frontline leaders, IT executives, and C-suite stakeholders.
    • Translate complex AI/technical concepts into business outcomes and guide customers through AI maturity and transformation journeys.

What you'll bring to the role

  • 5+ years in enterprise customer delivery, professional services, program management, or consulting (SaaS, AI, CX, digital transformation, or contact center domains preferred)
  • Proven success leading complex enterprise implementations with cross-functional and executive stakeholders.
  • Strong understanding of contact center KPIs like containment, AHT, CSAT, NPS, and how they influence AI Agent projects.
  • Comfort leading customer-facing discussions - from deep technical troubleshooting to weekly project demos.
  • Demonstrated ability to manage multiple projects simultaneously in fast-paced, evolving environments.
  • Excellent communication, training, documentation, and relationship-building skills.
  • Bonus points for:
    • Experience with Conversational AI, VoiceAI, RAG systems, or NLU/NLP platforms.
    • Hands-on experience to CCaaS platforms (Genesys, NICE, Amazon Connect, Five9, Talkdesk, Zoom Contact Center).

Why You'll Love It Here

  • Competitive compensation including equity: Market-aligned base pay, performance incentives, and meaningful equity ownership
  • Excellent medical, dental, and vision insurance options: Comprehensive medical, dental and vision benefits for employees and eligible dependents
  • Flexible Paid Time Off: Our unlimited, flexible PTO policy empowers you to take the time you need to recharge, maintain balance, and perform at your best.
  • Additional Time to Recharge: 10 company holidays, an annual company-wide Winter Break, and paid parental leave to fully support life outside of work.
  • 401(k) plan: Long-term financial planning support with tax-advantaged retirement savings
  • Quarterly Lifestyle Spending Account: Flexible quarterly stipend to support wellness, learning and professional development, and personal growth
  • Monthly Mobile + Internet Stipend: Support for remote and hybrid work connectivity needs
  • Pre-tax Commuter Benefits: Tax-efficient transit and commuting support for hybrid and in-office employees
  • Autonomy and Agency: Play a meaningful role in scaling a category-defining GenAI platform transforming the future of customer experience.

Salary Range

The base salary compensation range targeted for this full-time position is $133,000-$149,000 Range per annum. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company's compensation practices.

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai. 

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