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At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

The Patient Care Technician reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Patient Care Technician's primary function is to assist and support the Professional Registered Nurse in all aspects of direct and indirect patient care activities.  The Patient Care Technician functions as a member of the unit staff under the direction and supervision of the professional Registered Nurse.

Responsibilities:

• Direct Patient Care Activities 
  • Assists with admission, transfer, and discharge process.
  • Takes and records temperature, pulse, respirations, weight for adults and/or neonates, height, and blood pressure.
  • Measures and records intake and output including output from drains.
  • Applies cardiac monitor/oximetry.
  • Obtains EKG.
  • Adheres to the infant security protocol (accurate assessment of band placement).
  • Performs normal newborn hearing screening.
  • Obtains capillary blood glucose for adults and/or neonates.
  • Performs phlebotomy.
  • Applies Fetal Monitor equipment on pregnant patients.
  • Discontinues heplocks and foley catheters.  Administers enemas.
  • Collects specimens (urine, stool, blood and sputum) on adults and/or neonates.  Makes rounds of patients and anticipates their needs and observes newborns in the nursery.
  • Responds to patient call lights in a timely manner, especially emergency lights.
  • Distributes fresh drinking water and nourishments to patients.  Prepares patients for meals; assists or feeds patients as necessary. Feeds normal newborns as assigned.
  • Provides morning care, bed baths and evening care according to established Nursing Care Procedures. Provides peri-care to appropriate patients.
  • Provides newborn care to the infant including bath, dressing, obtaining foot prints, assistance with feeding (bottle and breast), glucose checks.
  • Makes occupied and unoccupied beds.
  • Ambulates patients and instructs on walker, cane and crutch walking as appropriate for assigned unit. 
  • Assists with pre-and post-operative care; positions patients as ordered; applies special equipment for safety; lifts and turns patients with proper and safe body mechanics and available resources.
  • Applies comfort and safety measures (side rails and call lights). 
  • Sets up oxygen and suction equipment and other respiratory equipment for adults and/or neonates.
  • Applies dressings to Stage I and Stage II skin breakdown. 
  • Prepares patient room for MD or RN assessment, evaluation, diagnostic and therapeutic procedures. Assists with procedures in the normal newborn nursery as directed.
  • Transports patients, equipment and/or supplies during urgent and emergent situations and to front door on discharge.
  • Responds to emergency situations, secures assistance and initiates basic life support.
  • Reports observations and documents appropriately.  Promptly notifies RN of any change in patient condition.
  • Performs post-mortem care and transports bodies to the morgue when necessary.
  • Assumes responsibility for the care of patient's prosthetic devices, hearing aides, dentures, eye glasses, etc.
  • Follows established policies, procedures and standards of care in all areas of practice.

• Indirect Patient Care
  • Maintains a safe and clean environment.  Duties may include:  maintaining temperature logs on, defrosting, and cleaning refrigerator, straightening linen, cleaning utility rooms, cleaning IV poles, cleaning scale, cleaning and returning equipment to SPD, replacing and disposing of soiled linen bags.
  • Performs duties delegated  by the RN to facilitate patient care and the efficient operations of the assigned patient care unit.
  • Collects and inventories patient belongings on admission, transfer and discharge.
  • Completes charges using appropriate documentation.
  • Orders supplies on-line or appropriate requisitions and stocks in appropriate location.
  • Obtains necessary equipment and supplies to facilitate patient care.
  • Assures room readiness for incoming patients.
  • Checks designated equipment for proper functioning.
  • Counts instruments and sterile trays sent and received from SEP as appropriate for assigned unit.
  • Stocks and removes linen from patient rooms.
  • Sets up and breaks down delivery table.
  • Participates in staff meetings.
  • Demonstrates cost effective approach to patient care in terms of equipment, supplies and other resource use.
  • Participates in quality improvement activities.
  • Participates in daily/weekly/monthly QC's.
  • Participates in orientation of new staff.
  • Performs related duties as assigned.
  • Uses established communication channels to resolve work related problems.
  • Understands and consistently demonstrates principles of "Patient's First" philosophy.
  • Carries out assigned tasks and activities on a shift basis, as delegated by the RN.
  • Assumes responsibility for meeting mandatory requirements.

Required:

• CNA Certification or currently enrolled in School of Nursing who has successfully completed basic clinical rotations.
• CPR recognition by the American Heart Association (BLS for Healthcare Providers).
• Minimum of 90% correct on annual mandatory Health and Safety Training quizzes.
• Unit based recognition for Capillary Blood Glucose Monitoring.
• High school diploma required.  One year of college or nursing education or equivalent experience preferred.
• Previous experience in a health care setting preferred with a demonstrated ability to relate to patients, family, nursing and medical staff.

Preferred:

• Associates or Bachelor's degree.

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.