To thrive as a Northwestern Patient Care Technician (Pct), you need foundational knowledge in basic patient care, vital sign monitoring, and phlebotomy, often supported by a high school diploma and relevant certification such as a CNA or PCT credential. Familiarity with electronic health records (EHRs), medical charting systems, and standard hospital equipment is typically required. Strong communication, teamwork, and patient empathy are core soft skills for success. These abilities are essential to ensure quality care, smooth collaboration with healthcare professionals, and a safe, supportive environment for patients.